desktop-packages team mailing list archive

[Lorin Soura <1497196@xxxxxxxxxxxxxxxxxx>]

On Thu, Oct 1, 2015 at 11:51 AM, Lorin Soura <gr8can8dian@xxxxxxxxx>
wrote:

> There is no crash report. I followed your instructions to the letter.
> libreoffice just crashed and will not open. Clicking on the icon produces a
> greyed-out desktop screen with a small window that says "view contents of
> filesystem" when you hover over it. I suspect that it is a graphics-related
> issue with my hardware.
>
> On Fri, Sep 18, 2015 at 3:01 AM, Christopher M. Penalver <
> christopher.m.penalver@xxxxxxxxx> wrote:
>
>> Lorin Soura, thank you for reporting this and helping make Ubuntu better.
>> However, your crash report is missing. Please follow these instructions to
>> have apport report a new bug about your crash that can be dealt with by the
>> automatic retracer. First, execute at a terminal:
>> cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y
>> upgrade && sudo apt-get -y install libreoffice-dbg uno-libs3-dbg ure-dbg &&
>> sudo service apport start force_start=1
>>
>> If you are running the Ubuntu Stable Release you might need to enable
>> apport in /etc/default/apport and restart.
>>
>> Now reproduce the crash, then open your file manager, navigate to your
>> /var/crash directory and open the crash report you wish to submit.
>> If this fails you will have to open a terminal and file your report with
>> 'ubuntu-bug /var/crash/_my_crash_report.crash' where _my_crash_report.crash
>> is the crash you would like to report. If you get an error that you aren't
>> allowed to access this report you will have to file it with 'sudo
>> ubuntu-bug /var/crash/_my_crash_report.crash'. If you run the command
>> against the crash report and a window pops up asking you to report this,
>> but then never opens a new report, you would be affected by
>> https://bugs.launchpad.net/ubuntu/+source/apport/+bug/994921 . In order
>> to WORKAROUND this, one would need to open the following file via a command
>> line:
>> sudo nano /etc/apport/crashdb.conf
>>
>> and comment out the line:
>> 'problem_types': ['Bug', 'Package'],
>>
>> by changing it to:
>> # 'problem_types': ['Bug', 'Package'],
>>
>> Save, close, and try to file the crash report again via:
>> ubuntu-bug /var/crash/_my_crash_report.crash
>>
>> Please follow https://wiki.ubuntu.com/LibreOfficeBugWrangling when you
>> file this crash report so the necessary information is provided.
>>
>> I'm closing this bug report since the process outlined above will
>> automatically open a new bug report which can then dealt with more
>> efficiently.
>>
>> Please do not attach your crash report manually to this report and
>> reopen it.
>>
>> As well, please do not announce in this report you created a new bug
>> report.
>>
>> Thank you for your understanding.
>>
>> Helpful bug reporting tips:
>> https://wiki.ubuntu.com/ReportingBugs
>>
>> ** Changed in: libreoffice (Ubuntu)
>>        Status: New => Invalid
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1497196
>>
>> Title:
>>   libreoffice-writer crashed and will not restart
>>
>> Status in libreoffice package in Ubuntu:
>>   Invalid
>>
>> Bug description:
>>   Writer crashed suddenly and will not reopen. I transferred the file I
>>   was working on to another computer and the file was locked for
>>   editing. I have managed to recover the document but still cannot
>>   restart Writer, even after a removal/re-installation of the
>>   libreoffice package. The other libreoffice programs are working fine.
>>
>>   root@nemesis:/home/chaos# lsb_release -rd
>>   Description:  Ubuntu 14.04.3 LTS
>>   Release:      14.04
>>
>>   root@nemesis:/home/chaos# lshw -short
>>   H/W path         Device     Class          Description
>>   ======================================================
>>                               system         TravelMate B113 (TravelMate
>> B113_0748
>>   /0                          bus            BA10_HX
>>   /0/0                        memory         128KiB BIOS
>>   /0/4                        processor      Intel(R) Pentium(R) CPU 987
>> @ 1.50GHz
>>   /0/4/9                      memory         32KiB L1 cache
>>   /0/4/a                      memory         256KiB L2 cache
>>   /0/4/b                      memory         2MiB L3 cache
>>   /0/8                        memory         32KiB L1 cache
>>   /0/18                       memory         4GiB System Memory
>>   /0/18/0                     memory         2GiB SODIMM DDR3 Synchronous
>> 1333 MHz
>>   /0/18/1                     memory         2GiB SODIMM DDR3 Synchronous
>> 1333 MHz
>>   /0/100                      bridge         2nd Generation Core
>> Processor Family
>>   /0/100/2                    display        2nd Generation Core
>> Processor Family
>>   /0/100/16                   communication  7 Series/C210 Series Chipset
>> Family M
>>   /0/100/1a                   bus            7 Series/C210 Series Chipset
>> Family U
>>   /0/100/1b                   multimedia     7 Series/C210 Series Chipset
>> Family H
>>   /0/100/1c                   bridge         7 Series/C210 Series Chipset
>> Family P
>>   /0/100/1c.1                 bridge         7 Series/C210 Series Chipset
>> Family P
>>   /0/100/1c.1/0    wlan0      network        Centrino Advanced-N 6235
>>   /0/100/1c.2                 bridge         7 Series/C210 Series Chipset
>> Family P
>>   /0/100/1c.2/0    p2p1       network        NetLink BCM57785 Gigabit
>> Ethernet PCI
>>   /0/100/1c.2/0.1             generic        BCM57765/57785 SDXC/MMC Card
>> Reader
>>   /0/100/1d                   bus            7 Series/C210 Series Chipset
>> Family U
>>   /0/100/1f                   bridge         7 Series Chipset Family LPC
>> Controlle
>>   /0/100/1f.2                 storage        7 Series Chipset Family
>> 6-port SATA C
>>   /0/100/1f.3                 bus            7 Series/C210 Series Chipset
>> Family S
>>   /0/1             scsi0      storage
>>   /0/1/0.0.0       /dev/sda   disk           320GB ST320LT020-9YG14
>>   /0/1/0.0.0/1     /dev/sda1  volume         1047MiB Windows FAT volume
>>   /0/1/0.0.0/2     /dev/sda2  volume         9510MiB Linux swap volume
>>   /0/1/0.0.0/3     /dev/sda3  volume         287GiB EXT4 volume
>>
>>   Package: libreoffice
>>   Status: install ok installed
>>   Priority: optional
>>   Section: metapackages
>>   Installed-Size: 161
>>   Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
>>   Architecture: amd64
>>   Version: 1:4.2.8-0ubuntu2
>>
>>   root@nemesis:/home/chaos# ps aux | grep "libre"
>>   chaos     2222  0.0  0.0 133404  3220 ?        Sl   01:36   0:00
>> /usr/lib/libreoffice/program/oosplash --writer
>>   chaos     2250  0.1  2.7 1264024 105616 ?      Sl   01:36   0:03
>> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
>>   root      4451  0.0  0.0  11744   936 pts/1    S+   02:16   0:00 grep
>> --color=auto libre
>>
>>   Killed processes, restarted Writer, got a recovery window (see
>>   attached screenshot), Writer crashed again after trying to recover
>>   "untitled: in recovery screen. That was not the document I was working
>>   on when the program crashed. I have not used Writer on this particular
>>   computer until just recently...
>>
>>   root@nemesis:/home/chaos# ps aux | grep "libre"
>>   chaos     4515  0.0  0.1 141600  5264 ?        Sl   02:23   0:00
>> /usr/lib/libreoffice/program/oosplash --writer
>>   chaos     4534  0.7  2.5 1232148 97156 ?       Sl   02:23   0:01
>> /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
>>   root      4643  0.0  0.0  11740   936 pts/1    S+   02:26   0:00 grep
>> --color=auto libre
>>
>>   root@nemesis:/home/chaos# kill -9 4515 4534
>>
>>   root@nemesis:/home/chaos# ps aux | grep "libre"
>>   root      4645  0.0  0.0  11740   936 pts/1    S+   02:27   0:00 grep
>> --color=auto libre
>>
>>   Restarted again and skipped through the recovery screens for
>>   "untitled" and managed to get Writer restarted. This still may cause a
>>   problem in the future as I do not know what caused the initial crash.
>>   Writer was locked up even after a logout and a reboot. I reinstalled
>>   the libreoffice package and still could not get Writer running until I
>>   went through the process kill in terminal. Program seems to be
>>   functioning normally for now...
>>
>>   Hope you have enough info on this one...
>>   ):}>
>>
>>   ProblemType: Bug
>>   DistroRelease: Ubuntu 14.04
>>   Package: libreoffice-writer 1:4.2.8-0ubuntu2
>>   ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
>>   Uname: Linux 3.13.0-63-generic x86_64
>>   ApportVersion: 2.14.1-0ubuntu3.13
>>   Architecture: amd64
>>   Date: Fri Sep 18 01:46:25 2015
>>   InstallationDate: Installed on 2014-05-13 (492 days ago)
>>   InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release
>> amd64 (20140416.2)
>>   ProcEnviron:
>>    LANGUAGE=en_US
>>    TERM=xterm
>>    PATH=(custom, no user)
>>    LANG=en_US.UTF-8
>>    SHELL=/bin/bash
>>   SourcePackage: libreoffice
>>   UpgradeStatus: No upgrade log present (probably fresh install)
>>
>> To manage notifications about this bug go to:
>>
>> https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions
>>
>
>
>
> --
> Lorin Soura
> gr8can8dian@xxxxxxxxx
>


-- 
Lorin Soura
gr8can8dian@xxxxxxxxx


** Attachment added: "Screenshot from 2015-10-01 11:47:55.png"
   https://bugs.launchpad.net/bugs/1497196/+attachment/4481202/+files/Screenshot%20from%202015-10-01%2011%3A47%3A55.png

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to libreoffice in Ubuntu.
https://bugs.launchpad.net/bugs/1497196

Title:
  libreoffice-writer crashed and will not restart

Status in libreoffice package in Ubuntu:
  Invalid

Bug description:
  Writer crashed suddenly and will not reopen. I transferred the file I
  was working on to another computer and the file was locked for
  editing. I have managed to recover the document but still cannot
  restart Writer, even after a removal/re-installation of the
  libreoffice package. The other libreoffice programs are working fine.

  root@nemesis:/home/chaos# lsb_release -rd
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  root@nemesis:/home/chaos# lshw -short
  H/W path         Device     Class          Description
  ======================================================
                              system         TravelMate B113 (TravelMate B113_0748
  /0                          bus            BA10_HX
  /0/0                        memory         128KiB BIOS
  /0/4                        processor      Intel(R) Pentium(R) CPU 987 @ 1.50GHz
  /0/4/9                      memory         32KiB L1 cache
  /0/4/a                      memory         256KiB L2 cache
  /0/4/b                      memory         2MiB L3 cache
  /0/8                        memory         32KiB L1 cache
  /0/18                       memory         4GiB System Memory
  /0/18/0                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/18/1                     memory         2GiB SODIMM DDR3 Synchronous 1333 MHz
  /0/100                      bridge         2nd Generation Core Processor Family 
  /0/100/2                    display        2nd Generation Core Processor Family 
  /0/100/16                   communication  7 Series/C210 Series Chipset Family M
  /0/100/1a                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1b                   multimedia     7 Series/C210 Series Chipset Family H
  /0/100/1c                   bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.1/0    wlan0      network        Centrino Advanced-N 6235
  /0/100/1c.2                 bridge         7 Series/C210 Series Chipset Family P
  /0/100/1c.2/0    p2p1       network        NetLink BCM57785 Gigabit Ethernet PCI
  /0/100/1c.2/0.1             generic        BCM57765/57785 SDXC/MMC Card Reader
  /0/100/1d                   bus            7 Series/C210 Series Chipset Family U
  /0/100/1f                   bridge         7 Series Chipset Family LPC Controlle
  /0/100/1f.2                 storage        7 Series Chipset Family 6-port SATA C
  /0/100/1f.3                 bus            7 Series/C210 Series Chipset Family S
  /0/1             scsi0      storage        
  /0/1/0.0.0       /dev/sda   disk           320GB ST320LT020-9YG14
  /0/1/0.0.0/1     /dev/sda1  volume         1047MiB Windows FAT volume
  /0/1/0.0.0/2     /dev/sda2  volume         9510MiB Linux swap volume
  /0/1/0.0.0/3     /dev/sda3  volume         287GiB EXT4 volume

  Package: libreoffice
  Status: install ok installed
  Priority: optional
  Section: metapackages
  Installed-Size: 161
  Maintainer: Ubuntu Developers <ubuntu-devel-discuss@xxxxxxxxxxxxxxxx>
  Architecture: amd64
  Version: 1:4.2.8-0ubuntu2

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     2222  0.0  0.0 133404  3220 ?        Sl   01:36   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     2250  0.1  2.7 1264024 105616 ?      Sl   01:36   0:03 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4451  0.0  0.0  11744   936 pts/1    S+   02:16   0:00 grep --color=auto libre

  Killed processes, restarted Writer, got a recovery window (see
  attached screenshot), Writer crashed again after trying to recover
  "untitled: in recovery screen. That was not the document I was working
  on when the program crashed. I have not used Writer on this particular
  computer until just recently...

  root@nemesis:/home/chaos# ps aux | grep "libre"
  chaos     4515  0.0  0.1 141600  5264 ?        Sl   02:23   0:00 /usr/lib/libreoffice/program/oosplash --writer
  chaos     4534  0.7  2.5 1232148 97156 ?       Sl   02:23   0:01 /usr/lib/libreoffice/program/soffice.bin --writer --splash-pipe=5
  root      4643  0.0  0.0  11740   936 pts/1    S+   02:26   0:00 grep --color=auto libre

  root@nemesis:/home/chaos# kill -9 4515 4534

  root@nemesis:/home/chaos# ps aux | grep "libre"
  root      4645  0.0  0.0  11740   936 pts/1    S+   02:27   0:00 grep --color=auto libre

  Restarted again and skipped through the recovery screens for
  "untitled" and managed to get Writer restarted. This still may cause a
  problem in the future as I do not know what caused the initial crash.
  Writer was locked up even after a logout and a reboot. I reinstalled
  the libreoffice package and still could not get Writer running until I
  went through the process kill in terminal. Program seems to be
  functioning normally for now...

  Hope you have enough info on this one...
  ):}>

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: libreoffice-writer 1:4.2.8-0ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-63.103-generic 3.13.11-ckt25
  Uname: Linux 3.13.0-63-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.13
  Architecture: amd64
  Date: Fri Sep 18 01:46:25 2015
  InstallationDate: Installed on 2014-05-13 (492 days ago)
  InstallationMedia: Ubuntu-Server 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  ProcEnviron:
   LANGUAGE=en_US
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: libreoffice
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1497196/+subscriptions