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[Bug 1515784] [NEW] UHD resolution not found when logging in, can select after login

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Johan Van de Wauw <johan.vandewauw@xxxxxxxxx>
Date: Thu, 12 Nov 2015 21:51:20 -0000
Reply-to: Bug 1515784 <1515784@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Hi,

After updating from vivid to wily I noticed my screen no longer boots in
UHD resolution. I can set the resolution during the session, but on next
login it returns back to full hd. This is a regression from vivid, where
the resolution worked without problem.

This happens with different window managers.

In cinnamon I get an additional error, which is solved by removing
.config/monitors.xml

none of the selected modes were compatible with the possible modes:
Trying modes for CRTC 63
CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
Trying modes for CRTC 64
CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
Trying modes for CRTC 65
CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
Trying modes for CRTC 66
CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)

I'm willing to invest some time in trying to find a solution.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
Uname: Linux 4.2.0-17-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,grid,vpswitch,move,gnomecompat,snap,wall,compiztoolbox,resize,imgpng,regex,place,unitymtgrabhandles,animation,fade,scale,session,expo,workarounds,ezoom,unityshell]
CompositorRunning: None
CurrentDesktop: X-Cinnamon
Date: Thu Nov 12 22:42:35 2015
DistUpgraded: 2015-11-06 20:56:17,323 DEBUG failed to SystemUnLock() (E:Not locked)
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus: virtualbox, 5.0.4, 4.2.0-17-generic, x86_64: installed
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
   Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7846]
InstallationDate: Installed on 2011-09-07 (1527 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110907)
MachineType: MSI MS-7846
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic root=UUID=a303977d-e14d-40d9-a9b7-982b12961f6c ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to wily on 2015-11-06 (6 days ago)
dmi.bios.date: 09/24/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: V18.1
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: H81M-E35 (MS-7846)
dmi.board.vendor: MSI
dmi.board.version: 3.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV18.1:bd09/24/2013:svnMSI:pnMS-7846:pvr3.0:rvnMSI:rnH81M-E35(MS-7846):rvr3.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.name: MS-7846
dmi.product.version: 3.0
dmi.sys.vendor: MSI
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Thu Nov 12 22:41:25 2015
xserver.configfile: default
xserver.devices:
 input        Power Button         KEYBOARD, id 6
 input        Video Bus            KEYBOARD, id 7
 input        Power Button         KEYBOARD, id 8
 input        Logitech USB Receiver KEYBOARD, id 9
 input        Logitech USB Receiver KEYBOARD, id 10
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.17.2-1ubuntu9

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug resolution ubuntu wily

** Description changed:

  Hi,
  
  After updating from vivid to wily I noticed my screen no longer boots in
- UHD resolution. I can set the resolution during the setting, but on next
+ UHD resolution. I can set the resolution during the session, but on next
  login it returns back to full hd. This is a regression from vivid, where
  the resolution worked without problem.
  
  This happens with different window managers.
  
  In cinnamon I get an additional error, which is solved by removing
  .config/monitors.xml
  
  none of the selected modes were compatible with the possible modes:
  Trying modes for CRTC 63
  CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 64
  CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 65
  CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 66
  CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  
  I'm willing to invest some time in trying to find a solution.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: xorg 1:7.7+7ubuntu4
  ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
  Uname: Linux 4.2.0-17-generic x86_64
  .tmp.unity.support.test.0:
-  
+ 
  ApportVersion: 2.19.1-0ubuntu4
  Architecture: amd64
  CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,grid,vpswitch,move,gnomecompat,snap,wall,compiztoolbox,resize,imgpng,regex,place,unitymtgrabhandles,animation,fade,scale,session,expo,workarounds,ezoom,unityshell]
  CompositorRunning: None
  CurrentDesktop: X-Cinnamon
  Date: Thu Nov 12 22:42:35 2015
  DistUpgraded: 2015-11-06 20:56:17,323 DEBUG failed to SystemUnLock() (E:Not locked)
  DistroCodename: wily
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 5.0.4, 4.2.0-17-generic, x86_64: installed
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
-  Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
-    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7846]
+  Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
+    Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7846]
  InstallationDate: Installed on 2011-09-07 (1527 days ago)
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110907)
  MachineType: MSI MS-7846
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic root=UUID=a303977d-e14d-40d9-a9b7-982b12961f6c ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: Upgraded to wily on 2015-11-06 (6 days ago)
  dmi.bios.date: 09/24/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V18.1
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H81M-E35 (MS-7846)
  dmi.board.vendor: MSI
  dmi.board.version: 3.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV18.1:bd09/24/2013:svnMSI:pnMS-7846:pvr3.0:rvnMSI:rnH81M-E35(MS-7846):rvr3.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: MS-7846
  dmi.product.version: 3.0
  dmi.sys.vendor: MSI
  version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.64-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
  xserver.bootTime: Thu Nov 12 22:41:25 2015
  xserver.configfile: default
  xserver.devices:
-  input        Power Button         KEYBOARD, id 6
-  input        Video Bus            KEYBOARD, id 7
-  input        Power Button         KEYBOARD, id 8
-  input        Logitech USB Receiver KEYBOARD, id 9
-  input        Logitech USB Receiver KEYBOARD, id 10
+  input        Power Button         KEYBOARD, id 6
+  input        Video Bus            KEYBOARD, id 7
+  input        Power Button         KEYBOARD, id 8
+  input        Logitech USB Receiver KEYBOARD, id 9
+  input        Logitech USB Receiver KEYBOARD, id 10
  xserver.errors:
-  
+ 
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
-  
+ 
  xserver.version: 2:1.17.2-1ubuntu9

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1515784

Title:
  UHD resolution not found when logging in, can select after login

Status in xorg package in Ubuntu:
  New

Bug description:
  Hi,

  After updating from vivid to wily I noticed my screen no longer boots
  in UHD resolution. I can set the resolution during the session, but on
  next login it returns back to full hd. This is a regression from
  vivid, where the resolution worked without problem.

  This happens with different window managers.

  In cinnamon I get an additional error, which is solved by removing
  .config/monitors.xml

  none of the selected modes were compatible with the possible modes:
  Trying modes for CRTC 63
  CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 63: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 64
  CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 64: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 65
  CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 65: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)
  Trying modes for CRTC 66
  CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 0)
  CRTC 66: trying mode 1920x1080@60Hz with output at 3840x2160@60Hz (pass 1)

  I'm willing to invest some time in trying to find a solution.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: xorg 1:7.7+7ubuntu4
  ProcVersionSignature: Ubuntu 4.2.0-17.21-generic 4.2.3
  Uname: Linux 4.2.0-17-generic x86_64
  .tmp.unity.support.test.0:

  ApportVersion: 2.19.1-0ubuntu4
  Architecture: amd64
  CompizPlugins: [core,bailer,detection,composite,opengl,decor,mousepoll,grid,vpswitch,move,gnomecompat,snap,wall,compiztoolbox,resize,imgpng,regex,place,unitymtgrabhandles,animation,fade,scale,session,expo,workarounds,ezoom,unityshell]
  CompositorRunning: None
  CurrentDesktop: X-Cinnamon
  Date: Thu Nov 12 22:42:35 2015
  DistUpgraded: 2015-11-06 20:56:17,323 DEBUG failed to SystemUnLock() (E:Not locked)
  DistroCodename: wily
  DistroVariant: ubuntu
  DkmsStatus: virtualbox, 5.0.4, 4.2.0-17-generic, x86_64: installed
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller [8086:0412] (rev 06) (prog-if 00 [VGA controller])
     Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:7846]
  InstallationDate: Installed on 2011-09-07 (1527 days ago)
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Beta amd64 (20110907)
  MachineType: MSI MS-7846
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-17-generic root=UUID=a303977d-e14d-40d9-a9b7-982b12961f6c ro quiet splash vt.handoff=7
  SourcePackage: xorg
  Symptom: display
  UpgradeStatus: Upgraded to wily on 2015-11-06 (6 days ago)
  dmi.bios.date: 09/24/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V18.1
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: H81M-E35 (MS-7846)
  dmi.board.vendor: MSI
  dmi.board.version: 3.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: To Be Filled By O.E.M.
  dmi.chassis.version: To Be Filled By O.E.M.
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV18.1:bd09/24/2013:svnMSI:pnMS-7846:pvr3.0:rvnMSI:rnH81M-E35(MS-7846):rvr3.0:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
  dmi.product.name: MS-7846
  dmi.product.version: 3.0
  dmi.sys.vendor: MSI
  version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.64-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
  version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
  xserver.bootTime: Thu Nov 12 22:41:25 2015
  xserver.configfile: default
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Video Bus            KEYBOARD, id 7
   input        Power Button         KEYBOARD, id 8
   input        Logitech USB Receiver KEYBOARD, id 9
   input        Logitech USB Receiver KEYBOARD, id 10
  xserver.errors:

  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:

  xserver.version: 2:1.17.2-1ubuntu9

To manage notifications about this bug go to:
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Follow ups

[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Johan Van de Wauw, 2015-11-27
[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Johan Van de Wauw, 2015-11-26
[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Johan Van de Wauw, 2015-11-26
[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Christopher M. Penalver, 2015-11-19
[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Johan Van de Wauw, 2015-11-18
[Bug 1515784] Re: UHD resolution not found when logging in, can select after login
From: Christopher M. Penalver, 2015-11-14