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["dennygoot@xxxxxxxxx" <1376897@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

There is no way to get ahold of someone to solve issues. I.E. I
purchased Bastion. It won't download. This issue was known for over 2
months.

Still Software Center let me go through with the purchase, and after I
found I was ripped off, I had no information on how to solve this issue
either by a reimbursement or a problem solve.

1) There should either be a chat system to a real person, or

2) there should be a phone number leading to a real person, or

3) there should be an email address that gets solutions faster than 1
working day, more like 1-3 hours at maximum.

** Affects: software-center
     Importance: Undecided
         Status: Confirmed

** Affects: bastion (Ubuntu)
     Importance: Undecided
         Status: Confirmed

** Affects: software-center (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: bastion center contact software ubuntu

** Changed in: software-center
       Status: New => Confirmed

** Also affects: bastion (Ubuntu)
   Importance: Undecided
       Status: New

** Changed in: bastion (Ubuntu)
       Status: New => Confirmed

** Also affects: software-center (Ubuntu)
   Importance: Undecided
       Status: New

** Changed in: software-center (Ubuntu)
       Status: New => Confirmed

-- 
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Packages, which is subscribed to software-center in Ubuntu.
https://bugs.launchpad.net/bugs/1376897

Title:
  No way to contact someone to get satisfaction about non working
  purchases in software center

Status in Ubuntu Software Center:
  Confirmed
Status in “bastion” package in Ubuntu:
  Confirmed
Status in “software-center” package in Ubuntu:
  Confirmed

Bug description:
  There is no way to get ahold of someone to solve issues. I.E. I
  purchased Bastion. It won't download. This issue was known for over 2
  months.

  Still Software Center let me go through with the purchase, and after I
  found I was ripped off, I had no information on how to solve this
  issue either by a reimbursement or a problem solve.

  1) There should either be a chat system to a real person, or

  2) there should be a phone number leading to a real person, or

  3) there should be an email address that gets solutions faster than 1
  working day, more like 1-3 hours at maximum.

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