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[Bug 1389639] [NEW] Plantroncs Audio 628USB Headset does not function

To: desktop-packages@xxxxxxxxxxxxxxxxxxx
From: Nigussie <nigusiehailu@xxxxxxxxxxx>
Date: Wed, 05 Nov 2014 11:40:50 -0000
Reply-to: Bug 1389639 <1389639@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

Plantronics  Audio 628USB Headset mute, hold , volume up o& volume down
does not work. It is disply the follwing. How copuld i troubleshoot this
problem.

$lsusb
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 047f:c012 Plantronics, Inc. 
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 03f0:0024 Hewlett-Packard KU-0316 Keyboard
Bus 003 Device 002: ID 0461:4e35 Primax Electronics, Ltd 
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
Uname: Linux 3.13.0-39-generic i686
.tmp.unity.support.test.0:
 
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Wed Nov  5 14:31:46 2014
DistUpgraded: 2014-11-04 09:15:25,099 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller [8086:0152] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:3397]
InstallationDate: Installed on 2014-10-22 (14 days ago)
InstallationMedia: Custom Live CD - Release i386
MachineType: Hewlett-Packard HP Compaq Elite 8300 SFF
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=abc345eb-1d60-491c-a74b-bf5165d4084e ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to trusty on 2014-11-04 (1 days ago)
dmi.bios.date: 07/16/2013
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: K01 v02.90
dmi.board.asset.tag: 6CR4126DL0
dmi.board.name: 3397
dmi.board.vendor: Hewlett-Packard
dmi.chassis.asset.tag: 6CR4126DL0
dmi.chassis.type: 4
dmi.chassis.vendor: Hewlett-Packard
dmi.modalias: dmi:bvnHewlett-Packard:bvrK01v02.90:bd07/16/2013:svnHewlett-Packard:pnHPCompaqElite8300SFF:pvr:rvnHewlett-Packard:rn3397:rvr:cvnHewlett-Packard:ct4:cvr:
dmi.product.name: HP Compaq Elite 8300 SFF
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Wed Nov  5 14:20:17 2014
xserver.configfile: /etc/X11/xorg.conf
xserver.devices:
 input        Power Button         KEYBOARD, id 6
 input        Power Button         KEYBOARD, id 7
 input        PixArt USB Optical Mouse MOUSE, id 8
 input        CHICONY HP Basic USB Keyboard KEYBOARD, id 9
 input        HP WMI hotkeys       KEYBOARD, id 10
xserver.errors:
 
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 
xserver.version: 2:1.15.1-0ubuntu2.1

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug compiz-0.9 i386 trusty ubuntu

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1389639

Title:
  Plantroncs  Audio 628USB Headset does not function

Status in “xorg” package in Ubuntu:
  New

Bug description:
  Plantronics  Audio 628USB Headset mute, hold , volume up o& volume
  down does not work. It is disply the follwing. How copuld i
  troubleshoot this problem.

  $lsusb
  Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 001 Device 003: ID 047f:c012 Plantronics, Inc. 
  Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 003 Device 003: ID 03f0:0024 Hewlett-Packard KU-0316 Keyboard
  Bus 003 Device 002: ID 0461:4e35 Primax Electronics, Ltd 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: xorg 1:7.7+1ubuntu8
  ProcVersionSignature: Ubuntu 3.13.0-39.66-generic 3.13.11.8
  Uname: Linux 3.13.0-39-generic i686
  .tmp.unity.support.test.0:
   
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: i386
  CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity
  Date: Wed Nov  5 14:31:46 2014
  DistUpgraded: 2014-11-04 09:15:25,099 DEBUG enabling apt cron job
  DistroCodename: trusty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes, including running git bisection searches
  GraphicsCard:
   Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor Graphics Controller [8086:0152] (rev 09) (prog-if 00 [VGA controller])
     Subsystem: Hewlett-Packard Company Device [103c:3397]
  InstallationDate: Installed on 2014-10-22 (14 days ago)
  InstallationMedia: Custom Live CD - Release i386
  MachineType: Hewlett-Packard HP Compaq Elite 8300 SFF
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-39-generic root=UUID=abc345eb-1d60-491c-a74b-bf5165d4084e ro quiet splash vt.handoff=7
  SourcePackage: xorg
  UpgradeStatus: Upgraded to trusty on 2014-11-04 (1 days ago)
  dmi.bios.date: 07/16/2013
  dmi.bios.vendor: Hewlett-Packard
  dmi.bios.version: K01 v02.90
  dmi.board.asset.tag: 6CR4126DL0
  dmi.board.name: 3397
  dmi.board.vendor: Hewlett-Packard
  dmi.chassis.asset.tag: 6CR4126DL0
  dmi.chassis.type: 4
  dmi.chassis.vendor: Hewlett-Packard
  dmi.modalias: dmi:bvnHewlett-Packard:bvrK01v02.90:bd07/16/2013:svnHewlett-Packard:pnHPCompaqElite8300SFF:pvr:rvnHewlett-Packard:rn3397:rvr:cvnHewlett-Packard:ct4:cvr:
  dmi.product.name: HP Compaq Elite 8300 SFF
  dmi.sys.vendor: Hewlett-Packard
  version.compiz: compiz 1:0.9.11.2+14.04.20140714-0ubuntu1
  version.libdrm2: libdrm2 2.4.52-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.2
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.2
  version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2.1
  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1.2
  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
  xserver.bootTime: Wed Nov  5 14:20:17 2014
  xserver.configfile: /etc/X11/xorg.conf
  xserver.devices:
   input        Power Button         KEYBOARD, id 6
   input        Power Button         KEYBOARD, id 7
   input        PixArt USB Optical Mouse MOUSE, id 8
   input        CHICONY HP Basic USB Keyboard KEYBOARD, id 9
   input        HP WMI hotkeys       KEYBOARD, id 10
  xserver.errors:
   
  xserver.logfile: /var/log/Xorg.0.log
  xserver.outputs:
   
  xserver.version: 2:1.15.1-0ubuntu2.1

To manage notifications about this bug go to:
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Follow ups

[Bug 1389639] Re: Plantroncs Audio 628USB Headset does not function
From: Launchpad Bug Tracker, 2015-04-30
[Bug 1389639] Re: Plantroncs Audio 628USB Headset does not function
From: Christopher M. Penalver, 2015-02-28
[Bug 1389639] [NEW] Plantroncs Audio 628USB Headset does not function
From: Nigussie, 2014-11-05
References

[Bug 1389639] [NEW] Plantroncs Audio 628USB Headset does not function
From: Nigussie, 2014-11-05