← Back to team overview

desktop-packages team mailing list archive

[Bug 1407529] [NEW] [Radeon HD 6290] xorg freezes when turning on external monitor

 

Public bug reported:

== Steps to reproduce ==
* Insert HDMI cable to external monitor
* Start Menu / Preferences / Monitor Settings
* Quick Options / Show the same screen on both laptop LCD and external monitor

X will freeze immediately, mouse is blocked, CTRL-ALT-F1 does not
respond, only direct hardware function keys (like screen brightness /
disable wifi) respond

== Test cases ==
Systems FAILS with this issue following a system update - regressing to previous kernel the system WORKS as expected, installing mainline kernel the system WORKS as before... 

$ cat /proc/version
FAILS Linux version 3.16.0-28-generic (buildd@komainu) (gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6) ) #38-Ubuntu SMP Fri Dec 12 17:37:40 UTC 2014
WORKS Linux version 3.16.0-25-generic (buildd@komainu) (gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6) ) #33-Ubuntu SMP Tue Nov 4 12:06:54 UTC 2014
WORKS Linux version 3.19.0-031900rc2-generic (apw@tangerine) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201412290135 SMP Mon Dec 29 01:36:54 UTC 2014

$ lsb_release -rd
Description:	Ubuntu 14.10
Release:	14.10

== diagnostic attached ==

$ sudo lshw -C video > lshw_video.txt

ProblemType: Bug
DistroRelease: Ubuntu 14.10
Package: xorg 1:7.7+7ubuntu2
ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
Uname: Linux 3.16.0-28-generic x86_64
ApportVersion: 2.14.7-0ubuntu8
Architecture: amd64
Date: Mon Jan  5 01:04:17 2015
EcryptfsInUse: Yes
InstallationDate: Installed on 2014-10-16 (80 days ago)
InstallationMedia: Lubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141016)
ProcEnviron:
 TERM=xterm
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_GB.UTF-8
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: xorg (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug utopic

** Attachment added: "lshw_video.txt"
   https://bugs.launchpad.net/bugs/1407529/+attachment/4292113/+files/lshw_video.txt

-- 
You received this bug notification because you are a member of Desktop
Packages, which is subscribed to xorg in Ubuntu.
https://bugs.launchpad.net/bugs/1407529

Title:
  [Radeon HD 6290] xorg freezes when turning on external monitor

Status in xorg package in Ubuntu:
  New

Bug description:
  == Steps to reproduce ==
  * Insert HDMI cable to external monitor
  * Start Menu / Preferences / Monitor Settings
  * Quick Options / Show the same screen on both laptop LCD and external monitor

  X will freeze immediately, mouse is blocked, CTRL-ALT-F1 does not
  respond, only direct hardware function keys (like screen brightness /
  disable wifi) respond

  == Test cases ==
  Systems FAILS with this issue following a system update - regressing to previous kernel the system WORKS as expected, installing mainline kernel the system WORKS as before... 

  $ cat /proc/version
  FAILS Linux version 3.16.0-28-generic (buildd@komainu) (gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6) ) #38-Ubuntu SMP Fri Dec 12 17:37:40 UTC 2014
  WORKS Linux version 3.16.0-25-generic (buildd@komainu) (gcc version 4.9.1 (Ubuntu 4.9.1-16ubuntu6) ) #33-Ubuntu SMP Tue Nov 4 12:06:54 UTC 2014
  WORKS Linux version 3.19.0-031900rc2-generic (apw@tangerine) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #201412290135 SMP Mon Dec 29 01:36:54 UTC 2014

  $ lsb_release -rd
  Description:	Ubuntu 14.10
  Release:	14.10

  == diagnostic attached ==

  $ sudo lshw -C video > lshw_video.txt

  ProblemType: Bug
  DistroRelease: Ubuntu 14.10
  Package: xorg 1:7.7+7ubuntu2
  ProcVersionSignature: Ubuntu 3.16.0-28.38-generic 3.16.7-ckt1
  Uname: Linux 3.16.0-28-generic x86_64
  ApportVersion: 2.14.7-0ubuntu8
  Architecture: amd64
  Date: Mon Jan  5 01:04:17 2015
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2014-10-16 (80 days ago)
  InstallationMedia: Lubuntu 14.10 "Utopic Unicorn" - Alpha amd64 (20141016)
  ProcEnviron:
   TERM=xterm
   SHELL=/bin/bash
   PATH=(custom, user)
   LANG=en_GB.UTF-8
  SourcePackage: xorg
  UpgradeStatus: No upgrade log present (probably fresh install)

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1407529/+subscriptions


Follow ups

References