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Message #47830
Urgent :yes/no Data Element Saving issue in Tracker form sometime
Hi
I have an urgent issue here, any leads will be helpful.
I have a few tracker data elements of Yes/No type that don't save data
value sometimes in a Tracker program. The value is successfully entered
(check or cross in the box) but when I return to the form, it doesn't show
on the form AS WELL AS in REPORTS.
- Its only sometimes that the value is not saved, because there are
already about 700 records where the data value is saved.
- Could it be because we have a custom css and since the yes/no data
elements are changed from dropdown to radio buttons , it causes the problem
sometimes.
- It is only Yes/no elements that are not shown, rest of the element
values on the form are shown.
- Data element configuration is correct.
- Replacing the DE with a new one might not be the resolution because we
are not sure how many of such elements that do not save data sometime.
Also, the issue surfaced only after we had about 600 records already saved.
We guessed that there might be some change in the DB that causing the
issue. But even after the issue was reported, data still keeps saving most
of the time , and now we have a total of 700 records.
Thank you
Deepali
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