dhis2-users team mailing list archive

[Calle Hedberg <calle.hedberg@xxxxxxxxx>]

David,

I found the problem: some user had changed the setting under
"Profile->Settings->Interface" from "Light blue" to "Myanmar" - as soon as
I changed that back for ONE user it resolved the problem.  I also changed
the same setting under Apps->Settings->Style, but that did not seem to do
anything.

Should be OK now - please check.

Regards
Calle

On 11 August 2016 at 10:29, David Itana <ditana@xxxxxxxxxx> wrote:

> Hi Alex,
>
>
>
> Have cleared the cache over and over but it does not help at all.
>
>
>
> David
>
>
>
> *From:* Alex Tumwesigye [mailto:atumwesigye@xxxxxxxxx]
> *Sent:* Thursday, August 11, 2016 9:21 AM
> *To:* David Itana
> *Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs
> *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
>
>
>
> Dear David,
>
>
>
> Please ensure that the cache is cleared when the user is logging in. There
> is a possibility of mismatched download of metadata or userSettings.
>
>
>
> Alex
>
>
>
> On Thu, Aug 11, 2016 at 10:49 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>
> Hi Calle,
>
>
>
> The problem is consistent, it does not vary from session to session.
>
>
>
> I will have to investigate further on specific priviliges or settings in
> common amongst the affected users. Let me get back to you later on this one.
>
>
>
> David
>
>
>
> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
> *Sent:* Thursday, August 11, 2016 8:41 AM
> *To:* Knut Staring
> *Cc:* David Itana; DHIS 2 Users list; dhis2-devs
>
>
> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>
>
>
> Knut,
>
>
>
> That was my first thought too - but it would not explain why only some
> users have this issue when using exactly the same database and machine....
>
>
>
> David,
>
>
>
> Some more questions:
>
> 1. is the problem consistent for those specific users, or will it vary
> from session to session?
>
> 2. Do those affected users have any specific settings or privileges in
> common? (like e.g. do they have private dashboards?)
>
>
>
> regards
>
> calle
>
>
>
> On 11 August 2016 at 09:26, Knut Staring <knutst@xxxxxxxxx> wrote:
>
> Does this apply to the most recent versions of Chrome and Firefox also?
>
>
>
> Or perhaps it did indeed start after an update of these browsers?
>
>
>
> Knut
>
>
>
> On Thu, Aug 11, 2016 at 9:17 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>
> Hi Calle,
>
>
>
> I have tried the screen resolution as well but no difference, the texts
> remains overlapping.
>
>
>
> For further clarity, we have been using this version for some months now,
> and this only started happening a few days ago.
>
>
>
> Regards,
>
>
>
> David
>
>
>
> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
> *Sent:* Thursday, August 11, 2016 8:13 AM
> *To:* David Itana
> *Cc:* DHIS 2 Users list; dhis2-devs
> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>
>
>
> Hi
>
>
>
> Just a clarification note: the build number seems "abnormal" because this
> is a build with a few Southern African additions. So the underlying core
> build would be from mid-February 2016 (2.20).
>
>
>
> None of those additions would affect or cause the above issue, though.
>
>
>
> David - have you tried to experiment with screen resolution, to see if it
> appears the same way with a different resolution (but same user)?
>
>
>
> regards
>
> Calle
>
>
>
> On 11 August 2016 at 09:06, David Itana <ditana@xxxxxxxxxx> wrote:
>
> Dear DHIS community,
>
>
>
> We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date:
> 2016-02-23 09:07). We recently started experiencing a problem when using
> chrome or Firefox where words appears overlapping as depicted in the
> picture below. The Apps and Profile icons and texts as well as the list of
> apps appears normal.
>
>
>
>
>
> This is not affecting all users, but affects specific users in different
> user groups including superusers. Testing using the same computer proves
> that the affected user will see scrambled/overlapping texts but when the
> other user logs in, the system appears normal, that made us to rule out the
> cache issues as the same machine reacts differently when used by different
> users.
>
>
>
> We also verified the language settings both under profiles settings as
> well as under the user app. They are all set to English as the interface
> language and database language is set to “use database locale/no
> translation”.
>
>
>
> Again this is only affecting Chrome and Firefox, however internet explorer
> is displaying all text normal.
>
>
>
> Are the any settings that we perhaps missed or what could be the cause?
>
>
>
> Kind regards,
>
>
>
> David
>
>
>
>
>
>
> _______________________________________________
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>
>
>
>
>
> --
>
> *******************************************
>
> Calle Hedberg
>
> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>
> Tel/fax (home): +27-21-685-6472
>
> Cell: +27-82-853-5352
>
> Iridium SatPhone: +8816-315-19119
>
> Email: calle.hedberg@xxxxxxxxx
>
> Skype: calle_hedberg
>
> *******************************************
>
>
>
>
> _______________________________________________
> Mailing list: https://launchpad.net/~dhis2-devs
> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~dhis2-devs
> More help   : https://help.launchpad.net/ListHelp
>
>
>
>
>
> --
>
> Knut Staring
>
> Dept. of Informatics, University of Oslo
>
> Norway: +4791880522
>
> Skype: knutstar
>
> http://dhis2.org
>
>
>
>
>
> --
>
> *******************************************
>
> Calle Hedberg
>
> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>
> Tel/fax (home): +27-21-685-6472
>
> Cell: +27-82-853-5352
>
> Iridium SatPhone: +8816-315-19119
>
> Email: calle.hedberg@xxxxxxxxx
>
> Skype: calle_hedberg
>
> *******************************************
>
>
>
>
> _______________________________________________
> Mailing list: https://launchpad.net/~dhis2-users
> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>
>
>
>
> --
>
> Alex Tumwesigye
>
>
>
> Technical Advisor - DHIS2 (Consultant),
> Ministry of Health/AFENET  | HISP Uganda
>
> Kampala
>
> Uganda
> +256 774149 775, + 256 759 800161
>
> Skype ID: talexie
>
>
> IT Consultant (Servers, Networks and Security, Health Information Systems
> - DHIS2, Disease Outbreak & Surveillance Systems) & Solar Consultant
>
>
> "I don't want to be anything other than what I have been - one tree hill "
>



-- 

*******************************************

Calle Hedberg

46D Alma Road, 7700 Rosebank, SOUTH AFRICA

Tel/fax (home): +27-21-685-6472

Cell: +27-82-853-5352

Iridium SatPhone: +8816-315-19119

Email: calle.hedberg@xxxxxxxxx

Skype: calle_hedberg

*******************************************