dhis2-users team mailing list archive

[Elmarie Claasen <elmarie@xxxxxxxx>]

Hi Calle,

Great that you found the problem but surely this os not desired behavior as
any user can chamge their personal settings and it should not result in
such changes?

Elmarie

On 11 Aug 2016 23:18, "Calle Hedberg" <calle.hedberg@xxxxxxxxx> wrote:

> David,
>
> I found the problem: some user had changed the setting under
> "Profile->Settings->Interface" from "Light blue" to "Myanmar" - as soon as
> I changed that back for ONE user it resolved the problem.  I also changed
> the same setting under Apps->Settings->Style, but that did not seem to do
> anything.
>
> Should be OK now - please check.
>
> Regards
> Calle
>
> On 11 August 2016 at 10:29, David Itana <ditana@xxxxxxxxxx> wrote:
>
>> Hi Alex,
>>
>>
>>
>> Have cleared the cache over and over but it does not help at all.
>>
>>
>>
>> David
>>
>>
>>
>> *From:* Alex Tumwesigye [mailto:atumwesigye@xxxxxxxxx]
>> *Sent:* Thursday, August 11, 2016 9:21 AM
>> *To:* David Itana
>> *Cc:* Calle Hedberg; Knut Staring; DHIS 2 Users list; dhis2-devs
>> *Subject:* Re: [Dhis2-users] [Dhis2-devs] Overlapping text in DHIS2 UI
>>
>>
>>
>> Dear David,
>>
>>
>>
>> Please ensure that the cache is cleared when the user is logging in.
>> There is a possibility of mismatched download of metadata or userSettings.
>>
>>
>>
>> Alex
>>
>>
>>
>> On Thu, Aug 11, 2016 at 10:49 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>>
>> Hi Calle,
>>
>>
>>
>> The problem is consistent, it does not vary from session to session.
>>
>>
>>
>> I will have to investigate further on specific priviliges or settings in
>> common amongst the affected users. Let me get back to you later on this one.
>>
>>
>>
>> David
>>
>>
>>
>> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
>> *Sent:* Thursday, August 11, 2016 8:41 AM
>> *To:* Knut Staring
>> *Cc:* David Itana; DHIS 2 Users list; dhis2-devs
>>
>>
>> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>>
>>
>>
>> Knut,
>>
>>
>>
>> That was my first thought too - but it would not explain why only some
>> users have this issue when using exactly the same database and machine....
>>
>>
>>
>> David,
>>
>>
>>
>> Some more questions:
>>
>> 1. is the problem consistent for those specific users, or will it vary
>> from session to session?
>>
>> 2. Do those affected users have any specific settings or privileges in
>> common? (like e.g. do they have private dashboards?)
>>
>>
>>
>> regards
>>
>> calle
>>
>>
>>
>> On 11 August 2016 at 09:26, Knut Staring <knutst@xxxxxxxxx> wrote:
>>
>> Does this apply to the most recent versions of Chrome and Firefox also?
>>
>>
>>
>> Or perhaps it did indeed start after an update of these browsers?
>>
>>
>>
>> Knut
>>
>>
>>
>> On Thu, Aug 11, 2016 at 9:17 AM, David Itana <ditana@xxxxxxxxxx> wrote:
>>
>> Hi Calle,
>>
>>
>>
>> I have tried the screen resolution as well but no difference, the texts
>> remains overlapping.
>>
>>
>>
>> For further clarity, we have been using this version for some months now,
>> and this only started happening a few days ago.
>>
>>
>>
>> Regards,
>>
>>
>>
>> David
>>
>>
>>
>> *From:* Calle Hedberg [mailto:calle.hedberg@xxxxxxxxx]
>> *Sent:* Thursday, August 11, 2016 8:13 AM
>> *To:* David Itana
>> *Cc:* DHIS 2 Users list; dhis2-devs
>> *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI
>>
>>
>>
>> Hi
>>
>>
>>
>> Just a clarification note: the build number seems "abnormal" because this
>> is a build with a few Southern African additions. So the underlying core
>> build would be from mid-February 2016 (2.20).
>>
>>
>>
>> None of those additions would affect or cause the above issue, though.
>>
>>
>>
>> David - have you tried to experiment with screen resolution, to see if it
>> appears the same way with a different resolution (but same user)?
>>
>>
>>
>> regards
>>
>> Calle
>>
>>
>>
>> On 11 August 2016 at 09:06, David Itana <ditana@xxxxxxxxxx> wrote:
>>
>> Dear DHIS community,
>>
>>
>>
>> We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date:
>> 2016-02-23 09:07). We recently started experiencing a problem when using
>> chrome or Firefox where words appears overlapping as depicted in the
>> picture below. The Apps and Profile icons and texts as well as the list of
>> apps appears normal.
>>
>>
>>
>>
>>
>> This is not affecting all users, but affects specific users in different
>> user groups including superusers. Testing using the same computer proves
>> that the affected user will see scrambled/overlapping texts but when the
>> other user logs in, the system appears normal, that made us to rule out the
>> cache issues as the same machine reacts differently when used by different
>> users.
>>
>>
>>
>> We also verified the language settings both under profiles settings as
>> well as under the user app. They are all set to English as the interface
>> language and database language is set to “use database locale/no
>> translation”.
>>
>>
>>
>> Again this is only affecting Chrome and Firefox, however internet
>> explorer is displaying all text normal.
>>
>>
>>
>> Are the any settings that we perhaps missed or what could be the cause?
>>
>>
>>
>> Kind regards,
>>
>>
>>
>> David
>>
>>
>>
>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-devs
>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-devs
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>>
>>
>>
>> --
>>
>> *******************************************
>>
>> Calle Hedberg
>>
>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>
>> Tel/fax (home): +27-21-685-6472
>>
>> Cell: +27-82-853-5352
>>
>> Iridium SatPhone: +8816-315-19119
>>
>> Email: calle.hedberg@xxxxxxxxx
>>
>> Skype: calle_hedberg
>>
>> *******************************************
>>
>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-devs
>> Post to     : dhis2-devs@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-devs
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>>
>>
>>
>> --
>>
>> Knut Staring
>>
>> Dept. of Informatics, University of Oslo
>>
>> Norway: +4791880522
>>
>> Skype: knutstar
>>
>> http://dhis2.org
>>
>>
>>
>>
>>
>> --
>>
>> *******************************************
>>
>> Calle Hedberg
>>
>> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>>
>> Tel/fax (home): +27-21-685-6472
>>
>> Cell: +27-82-853-5352
>>
>> Iridium SatPhone: +8816-315-19119
>>
>> Email: calle.hedberg@xxxxxxxxx
>>
>> Skype: calle_hedberg
>>
>> *******************************************
>>
>>
>>
>>
>> _______________________________________________
>> Mailing list: https://launchpad.net/~dhis2-users
>> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
>> Unsubscribe : https://launchpad.net/~dhis2-users
>> More help   : https://help.launchpad.net/ListHelp
>>
>>
>>
>>
>>
>> --
>>
>> Alex Tumwesigye
>>
>>
>>
>> Technical Advisor - DHIS2 (Consultant),
>> Ministry of Health/AFENET  | HISP Uganda
>>
>> Kampala
>>
>> Uganda
>> +256 774149 775, + 256 759 800161
>>
>> Skype ID: talexie
>>
>>
>> IT Consultant (Servers, Networks and Security, Health Information Systems
>> - DHIS2, Disease Outbreak & Surveillance Systems) & Solar Consultant
>>
>>
>> "I don't want to be anything other than what I have been - one tree hill "
>>
>
>
>
> --
>
> *******************************************
>
> Calle Hedberg
>
> 46D Alma Road, 7700 Rosebank, SOUTH AFRICA
>
> Tel/fax (home): +27-21-685-6472
>
> Cell: +27-82-853-5352
>
> Iridium SatPhone: +8816-315-19119
>
> Email: calle.hedberg@xxxxxxxxx
>
> Skype: calle_hedberg
>
> *******************************************
>
>
> _______________________________________________
> Mailing list: https://launchpad.net/~dhis2-users
> Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
> Unsubscribe : https://launchpad.net/~dhis2-users
> More help   : https://help.launchpad.net/ListHelp
>
>

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