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  3. Message #14161

Re: 'determining your root organisation unit'

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Full bug report:
clearing the cache does not solve the issue. here's the required information: 

 * DHIS2 version: 2.27 (we have been running it with 2.22 with the same
   server settings, and it did work)
 * Web browser including version: Firefox, 55.0.3. (32bit)
 * Operating system including version: Windows 8.1 and 10
 * Servlet container / Tomcat log: Provide any output in the Tomcat log
   (typically catalina.out) related to your problem.See attached.
 * Web browser console: In the Chrome web browser, click F12, then
   "Console", and look for exceptions related to your problem. See
   attached.
 * Actions leading to the problem: Describe as clearly as possible
   which steps you take leading to the problem or exception. 1. I am
   creating unit organisations (parent and a couple of others). 2. I
   want to create organisation unit group.
 * Problem description: Describe the problem clearly, why you think it
   is a problem and which behavior you would expect from the system.
   Two problems: (1) In the organisation units I cannot edit the parent
   organisation (see screen shot attached). (2) In the organisation
   unit groups, the organisation unit tree is not displaying, instead
   it says 'determining your root organisation units' (see screen shot
   attached).
 * Java Server version: 1.8.
 * Server version of PostGRESQL = 9.6.4.1
 * Tomcat version: 9.0.0.M26
In addition, we have imported data from 2.22 and it does work, i.e. the tree shows, but we don't know if that fixes the issue or what the problem is what caused it, hence, the issue could come back. 

Thanks a lot for your help,

Astrid


On 9/1/2017 1:05 PM, Astrid Knoblauch wrote:

Hi,
When wanting to create a 'organisation unit group' the organisation unit tree won't display instead it says "Determining your root organisation unit". 

How do I get the organisation unit tree to display? Thanks!

Astrid




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Sep 01, 2017 2:28:01 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server version:        Apache Tomcat/7.0.81
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server built:          Aug 11 2017 10:21:27 UTC
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server number:         7.0.81.0
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Name:               Windows 8.1
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Version:            6.3
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Architecture:          amd64
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Java Home:             C:\Program Files\Java\jre1.8.0_144
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Version:           1.8.0_144-b01
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Vendor:            Oracle Corporation
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_BASE:         C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_HOME:         C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Dcatalina.home=C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Dcatalina.base=C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.endorsed.dirs=C:\Program Files\Apache Software Foundation\Tomcat 7.0\endorsed
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.io.tmpdir=C:\Program Files\Apache Software Foundation\Tomcat 7.0\temp
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.util.logging.config.file=C:\Program Files\Apache Software Foundation\Tomcat 7.0\conf\logging.properties
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: exit
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Xms128m
Sep 01, 2017 2:28:02 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Xmx256m
Sep 01, 2017 2:28:02 PM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Apache Software Foundation\Tomcat 7.0\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;;.
Sep 01, 2017 2:28:08 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:28:09 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:28:09 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 20386 ms
Sep 01, 2017 2:28:10 PM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Sep 01, 2017 2:28:10 PM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.81
Sep 01, 2017 2:28:10 PM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\dhis.war
Sep 01, 2017 2:28:48 PM org.apache.catalina.startup.TldConfig execute
INFO: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
Sep 01, 2017 2:31:05 PM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deployment of web application archive C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\dhis.war has finished in 175,579 ms
Sep 01, 2017 2:31:05 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\docs
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\docs has finished in 94 ms
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\host-manager
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\host-manager has finished in 140 ms
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\manager
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\manager has finished in 547 ms
Sep 01, 2017 2:31:06 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ROOT
Sep 01, 2017 2:31:07 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ROOT has finished in 1,079 ms
Sep 01, 2017 2:31:07 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:31:07 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:31:07 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 178505 ms
Sep 01, 2017 2:33:49 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:33:49 PM org.apache.coyote.AbstractProtocol pause
INFO: Pausing ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:33:49 PM org.apache.catalina.core.StandardService stopInternal
INFO: Stopping service Catalina
Sep 01, 2017 2:33:50 PM org.apache.catalina.loader.WebappClassLoaderBase clearReferencesThreads
SEVERE: The web application [/dhis] appears to have started a thread named [C3P0PooledConnectionPoolManager[identityToken->1b61g3b9qhkr8qh1j75qrg|23ce09e2]-AdminTaskTimer] but has failed to stop it. This is very likely to create a memory leak.
Sep 01, 2017 2:33:50 PM org.apache.catalina.loader.WebappClassLoaderBase clearReferencesThreads
SEVERE: The web application [/dhis] appears to have started a thread named [com.google.inject.internal.util.$Finalizer] but has failed to stop it. This is very likely to create a memory leak.
Sep 01, 2017 2:33:50 PM org.apache.catalina.loader.WebappClassLoaderBase clearReferencesThreads
SEVERE: The web application [/dhis] appears to have started a thread named [Resource Destroyer in BasicResourcePool.close()] but has failed to stop it. This is very likely to create a memory leak.
Sep 01, 2017 2:33:50 PM org.apache.coyote.AbstractProtocol stop
INFO: Stopping ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:33:50 PM org.apache.coyote.AbstractProtocol stop
INFO: Stopping ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server version:        Apache Tomcat/7.0.81
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server built:          Aug 11 2017 10:21:27 UTC
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Server number:         7.0.81.0
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Name:               Windows 8.1
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: OS Version:            6.3
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Architecture:          amd64
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Java Home:             C:\Program Files\Java\jre1.8.0_144
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Version:           1.8.0_144-b01
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: JVM Vendor:            Oracle Corporation
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_BASE:         C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: CATALINA_HOME:         C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Dcatalina.home=C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Dcatalina.base=C:\Program Files\Apache Software Foundation\Tomcat 7.0
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.endorsed.dirs=C:\Program Files\Apache Software Foundation\Tomcat 7.0\endorsed
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.io.tmpdir=C:\Program Files\Apache Software Foundation\Tomcat 7.0\temp
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Djava.util.logging.config.file=C:\Program Files\Apache Software Foundation\Tomcat 7.0\conf\logging.properties
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: exit
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Xms128m
Sep 01, 2017 2:34:49 PM org.apache.catalina.startup.VersionLoggerListener log
INFO: Command line argument: -Xmx256m
Sep 01, 2017 2:34:49 PM org.apache.catalina.core.AprLifecycleListener lifecycleEvent
INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Apache Software Foundation\Tomcat 7.0\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;;.
Sep 01, 2017 2:34:50 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:34:50 PM org.apache.coyote.AbstractProtocol init
INFO: Initializing ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:34:51 PM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 9646 ms
Sep 01, 2017 2:34:51 PM org.apache.catalina.core.StandardService startInternal
INFO: Starting service Catalina
Sep 01, 2017 2:34:51 PM org.apache.catalina.core.StandardEngine startInternal
INFO: Starting Servlet Engine: Apache Tomcat/7.0.81
Sep 01, 2017 2:34:51 PM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\dhis.war
Sep 01, 2017 2:35:15 PM org.apache.catalina.startup.TldConfig execute
INFO: At least one JAR was scanned for TLDs yet contained no TLDs. Enable debug logging for this logger for a complete list of JARs that were scanned but no TLDs were found in them. Skipping unneeded JARs during scanning can improve startup time and JSP compilation time.
Sep 01, 2017 2:37:32 PM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deployment of web application archive C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\dhis.war has finished in 161,375 ms
Sep 01, 2017 2:37:32 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\docs
Sep 01, 2017 2:37:32 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\docs has finished in 140 ms
Sep 01, 2017 2:37:32 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\host-manager
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\host-manager has finished in 1,032 ms
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\manager
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\manager has finished in 109 ms
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deploying web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ROOT
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.HostConfig deployDirectory
INFO: Deployment of web application directory C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\ROOT has finished in 79 ms
Sep 01, 2017 2:37:34 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["http-bio-8080"]
Sep 01, 2017 2:37:34 PM org.apache.coyote.AbstractProtocol start
INFO: Starting ProtocolHandler ["ajp-bio-8009"]
Sep 01, 2017 2:37:34 PM org.apache.catalina.startup.Catalina start
INFO: Server startup in 163214 ms

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Attachment: Missing Menu
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Attachment: Missing Org Unit Group
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