dhis2-users team mailing list archive

[Elmarie Claasen <elmarie@xxxxxxxx>]

Hi Natalie,

Note for the tracker capture mobile app users must be assigned to
individual Orgunits that is also assigned to the programme and not higher
level Orgunits. Could this be the issue?
If you are able to log into tracker capture on a browser and open it for
the Orgunit then this is most likely the cause. If you can't see them in
browser either,  check that the Orgunit is assigned to the user and to the
programme.

Regards

Elmarie


On 23 Nov 2017 03:08, "Natalie Tibbels" <ntibbel1@xxxxxxx> wrote:

Hello,
I am trying to set up my system using the tracker function and have six
data collectors with the tracker capture app installed. I have registered
them as users with the appropriate user role and assigned them to the org
unit (within the user screen under "data capture and maintenance"). We can
log in to the TC app using each of their logins, but once inside the
tracker capture app, when they click on organization unit, it says “You are
not assigned to any organization units.” I have run analytics, generated
resource tables, cleaned the browser cache, logged in and out (both as the
admin and from the app), restarted the phone, and I started created and
assigned the users more than 24 hours ago - but it’s still not working.
Anyone have theories about what I am doing wrong?
Thank you,
Natalie T



_______________________________________________
Mailing list: https://launchpad.net/~dhis2-users
Post to     : dhis2-users@xxxxxxxxxxxxxxxxxxx
Unsubscribe : https://launchpad.net/~dhis2-users
More help   : https://help.launchpad.net/ListHelp

-- 


*This message and any attachments are subject to a disclaimer published at 
http://www.hisp.org/policies.html#comms_disclaimer 
<http://www.hisp.org/policies.html#comms_disclaimer>.  Please read the 
disclaimer before opening any attachment or taking any other action in 
terms of this electronic transmission.  If you cannot access the 
disclaimer, kindly send an email to disclaimer@xxxxxxxx 
<disclaimer@xxxxxxxx> and a copy will be provided to you. By replying to 
this e-mail or opening any attachment you agree to be bound by the 
provisions of the disclaimer.*