dhis2-users team mailing list archive

[Prosper BT <ptb3000@xxxxxxxxx>]

Dear Natalie,

If you are using Android App please follow Elmarie's suggestion but if web
tracker capture then it must be another problem.

Which version are using using, we also experienced a similar problem with
assigning users in 2.28 when you assign and save then come back to edit,
you find the Orgunit units unselected. This was happening on our instance
2.28 but when we tested on the demo it wasnt happening so we had to update
to the latest instance.

Regards

Prosper Behumbiize, MPH
DHIS2 Implementation| HISP Uganda
prosper@xxxxxxxxxxxxxx <ptb3000@xxxxxxxxx> | prosper@xxxxxxxxx | Skype:
prospertb

On Thu, Nov 23, 2017 at 7:29 AM, Elmarie Claasen <elmarie@xxxxxxxx> wrote:

> Hi Natalie,
>
> Note for the tracker capture mobile app users must be assigned to
> individual Orgunits that is also assigned to the programme and not higher
> level Orgunits. Could this be the issue?
> If you are able to log into tracker capture on a browser and open it for
> the Orgunit then this is most likely the cause. If you can't see them in
> browser either,  check that the Orgunit is assigned to the user and to the
> programme.
>
> Regards
>
> Elmarie
>
>
> On 23 Nov 2017 03:08, "Natalie Tibbels" <ntibbel1@xxxxxxx> wrote:
>
> Hello,
> I am trying to set up my system using the tracker function and have six
> data collectors with the tracker capture app installed. I have registered
> them as users with the appropriate user role and assigned them to the org
> unit (within the user screen under "data capture and maintenance"). We can
> log in to the TC app using each of their logins, but once inside the
> tracker capture app, when they click on organization unit, it says “You are
> not assigned to any organization units.” I have run analytics, generated
> resource tables, cleaned the browser cache, logged in and out (both as the
> admin and from the app), restarted the phone, and I started created and
> assigned the users more than 24 hours ago - but it’s still not working.
> Anyone have theories about what I am doing wrong?
> Thank you,
> Natalie T
>
>
>
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