dhis2-users team mailing list archive

[Knut Staring <knutst@xxxxxxxxx>]

Hi,

Could you ask them to try Firefox in Private mode?
https://www.online-tech-tips.com/computer-tips/firefox-private-browsing/

Knut

On Fri, May 4, 2018 at 10:17 AM, Thomas Lavreys <thomaslavreys@xxxxxxxxx>
wrote:

> Dear,
>
>
>
> One of our clinics in Cameroon (rural, weak internet connection), cannot
> see the ‘Apps’ and ‘Username’ options at the top right when logged in. When
> I logged in on their account in Brussels, there was no issue.
>
> They used Firefox (picture is an older example, but there were similar
> issues on internet explorer as well), as they have no other options on our
> server.
>
>
>
> Instance info:
>
>
>
> API Web:
>
>     Parcourir ici
>
> Utilisateur actuel:
>
>     ekamche
>
> Version:
>
>     2.23
>
> Version:
>
>     22983
>
> Date de création:
>
>     2016-06-02 17:46
>
> Jasper reports version:
>
>     6.1.0
>
> Agent utilisateur:
>
>     Mozilla/5.0 (Windows NT 6.1; WOW64; rv:55.0) Gecko/20100101
> Firefox/55.0
>
> Date du serveur:
>
>     2018-05-04 10:14
>
> Dernière génération des tables analytiques:
>
>     2018-05-04 00:00
>
> Durée depuis dernière création des tables analytiques:
>
>     10 h, 14 m, 16 s
>
> Dernier runtime tables analytiques:
>
>     25 s
>
> Variable d'environnement:
>
>     DHIS2_HOME
>
>
>
> [image: Images intégrées 2]
>
>
>
> Do you know if this issue has been seen before, and what the solution
> might be?
>
>
>
> Thank you in advance!
>
>
>
> Kind regards,
>
>
>
> *Thomas Lavreys**, MSc, PgC Trop Med*
>
> *Medical Coordinator Sustainability Department SOCFINCO*
>
> *Maisha Consulting bvba*
>
>
>
> *Tel Socfin:    +32-25-080050*
>
> *Tel Maisha: +32-16-850242*
>
> *Cell phone:  +32-474-717641*
>
>
>
> _______________________________________________
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>
>


-- 
Knut Staring

Department of Information, Evidence and Research
World Health Organization, Geneva, Switzerland
Office: +41 22 791 3683 Mob1: +33 6 4434 2931 Mob2: +47 9188 0522
Skype:     knutstar