documentation-packages team mailing list archive

[Gunnar Hjalmarsson <1899410@xxxxxxxxxxxxxxxxxx>]

Please note that ubuntu-docs is a package for the Desktop user
documentation, and thus unrelated to the problem. Changed this report to
a generic bug for now, since it lacks information about which package is
the culprit.

I see that you also posted at <https://askubuntu.com/q/1278241>.

** Package changed: ubuntu-docs (Ubuntu) => ubuntu

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https://bugs.launchpad.net/bugs/1899410

Title:
  VPN Stopped working after installing Ubuntu patch

Status in network-manager-openvpn package in Ubuntu:
  Confirmed

Bug description:
  My Surfshark VPN stopped working after installing Ubuntu software updates.
  I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.

  Since installing that set of updates I cannot connect to a VPN on this
  computer.

  Using Surfshark. I enter ...

  sudo surfshark-vpn

  I get ...

  Checking for connection status...
  Not connected to Surfshark VPN
  Was unable to connect to VPN server. Please try another server.

  I also have Protonmail VPN as a backup. When I try that with ...

  sudo protonvpn connect

  I get ...

  Connecting to JP-FREE#2 via UDP...
  [!] There was an error connecting to the ProtonVPN API.
  [!] Please make sure your connection is working properly!

  I have another Ubuntu computer on the same home network. It is running
  18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
  have a work computer running Win7 and the Big-IP Edge VPN. That also
  works without issues. Therefore, I know it's not my Router or ISP.

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