documentation-packages team mailing list archive
-
documentation-packages team
-
Mailing list archive
-
Message #03254
[Bug 1899410] [NEW] VPN Stopped working after installing Ubuntu patch
Public bug reported:
My Surfshark VPN stopped working after installing Ubuntu software updates.
I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.
Since installing that set of updates I cannot connect to a VPN on this
computer.
Using Surfshark. I enter ...
sudo surfshark-vpn
I get ...
Checking for connection status...
Not connected to Surfshark VPN
Was unable to connect to VPN server. Please try another server.
I also have Protonmail VPN as a backup. When I try that with ...
sudo protonvpn connect
I get ...
Connecting to JP-FREE#2 via UDP...
[!] There was an error connecting to the ProtonVPN API.
[!] Please make sure your connection is working properly!
I have another Ubuntu computer on the same home network. It is running
18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
have a work computer running Win7 and the Big-IP Edge VPN. That also
works without issues. Therefore, I know it's not my Router or ISP.
** Affects: ubuntu-docs (Ubuntu)
Importance: Undecided
Status: New
--
You received this bug notification because you are a member of
Documentation Packages, which is subscribed to ubuntu-docs in Ubuntu.
https://bugs.launchpad.net/bugs/1899410
Title:
VPN Stopped working after installing Ubuntu patch
Status in ubuntu-docs package in Ubuntu:
New
Bug description:
My Surfshark VPN stopped working after installing Ubuntu software updates.
I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.
Since installing that set of updates I cannot connect to a VPN on this
computer.
Using Surfshark. I enter ...
sudo surfshark-vpn
I get ...
Checking for connection status...
Not connected to Surfshark VPN
Was unable to connect to VPN server. Please try another server.
I also have Protonmail VPN as a backup. When I try that with ...
sudo protonvpn connect
I get ...
Connecting to JP-FREE#2 via UDP...
[!] There was an error connecting to the ProtonVPN API.
[!] Please make sure your connection is working properly!
I have another Ubuntu computer on the same home network. It is running
18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
have a work computer running Win7 and the Big-IP Edge VPN. That also
works without issues. Therefore, I know it's not my Router or ISP.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/ubuntu-docs/+bug/1899410/+subscriptions
Follow ups