documentation-packages team mailing list archive

[Joe <1899410@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

My Surfshark VPN stopped working after installing Ubuntu software updates.
I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.

Since installing that set of updates I cannot connect to a VPN on this
computer.

Using Surfshark. I enter ...

sudo surfshark-vpn

I get ...

Checking for connection status...
Not connected to Surfshark VPN
Was unable to connect to VPN server. Please try another server.

I also have Protonmail VPN as a backup. When I try that with ...

sudo protonvpn connect

I get ...

Connecting to JP-FREE#2 via UDP...
[!] There was an error connecting to the ProtonVPN API.
[!] Please make sure your connection is working properly!

I have another Ubuntu computer on the same home network. It is running
18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
have a work computer running Win7 and the Big-IP Edge VPN. That also
works without issues. Therefore, I know it's not my Router or ISP.

** Affects: ubuntu-docs (Ubuntu)
     Importance: Undecided
         Status: New

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https://bugs.launchpad.net/bugs/1899410

Title:
  VPN Stopped working after installing Ubuntu patch

Status in ubuntu-docs package in Ubuntu:
  New

Bug description:
  My Surfshark VPN stopped working after installing Ubuntu software updates.
  I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.

  Since installing that set of updates I cannot connect to a VPN on this
  computer.

  Using Surfshark. I enter ...

  sudo surfshark-vpn

  I get ...

  Checking for connection status...
  Not connected to Surfshark VPN
  Was unable to connect to VPN server. Please try another server.

  I also have Protonmail VPN as a backup. When I try that with ...

  sudo protonvpn connect

  I get ...

  Connecting to JP-FREE#2 via UDP...
  [!] There was an error connecting to the ProtonVPN API.
  [!] Please make sure your connection is working properly!

  I have another Ubuntu computer on the same home network. It is running
  18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
  have a work computer running Win7 and the Big-IP Edge VPN. That also
  works without issues. Therefore, I know it's not my Router or ISP.

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