documentation-packages team mailing list archive

[Tiziana <1899410@xxxxxxxxxxxxxxxxxx>]

It is a problem of conflicting packages I think.
I got it working by uninstalling network-manager-openvpn, network-manager-openvpn-gnome, and openvpn-systemd-resolved. This also gets rid of OpenVPN and Surfshark itself, so the two packages need to be reinstalled afterwards.

-- 
You received this bug notification because you are a member of
Documentation Packages, which is subscribed to ubuntu-docs in Ubuntu.
https://bugs.launchpad.net/bugs/1899410

Title:
  VPN Stopped working after installing Ubuntu patch

Status in network-manager-openvpn package in Ubuntu:
  Confirmed

Bug description:
  My Surfshark VPN stopped working after installing Ubuntu software updates.
  I have Ubuntu 20.04.1 LTS I received a pop-up on around Sept. 24 or 25 to install updates and did so accordingly.

  Since installing that set of updates I cannot connect to a VPN on this
  computer.

  Using Surfshark. I enter ...

  sudo surfshark-vpn

  I get ...

  Checking for connection status...
  Not connected to Surfshark VPN
  Was unable to connect to VPN server. Please try another server.

  I also have Protonmail VPN as a backup. When I try that with ...

  sudo protonvpn connect

  I get ...

  Connecting to JP-FREE#2 via UDP...
  [!] There was an error connecting to the ProtonVPN API.
  [!] Please make sure your connection is working properly!

  I have another Ubuntu computer on the same home network. It is running
  18.04 LTS. Both Surfshark and Proton VPN work on that laptop. I also
  have a work computer running Win7 and the Big-IP Edge VPN. That also
  works without issues. Therefore, I know it's not my Router or ISP.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/network-manager-openvpn/+bug/1899410/+subscriptions