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Re: We are drowning in bugs. Web Team, halp!!1


I agree on this point.

We need a tool to provide insight and structure, but instead of reinventing the wheel; perhaps a solution (this is aimed more towards the layman/non-developer to air their complaints in a for the developers well structured manner): https://getsatisfaction.com/corp/whygetsatisfactionforum/index

A free version is available, and has a lot of really valuable and clever features for bringing insight and structure (have a look around on their website, or check out one of the deployments; some big projects like Firefox use it). I think it could fit elementary's nature of listing to the user quite well, and would provide a solution on a short term, bring the heat of Launchpad. Developers could then take important complaints and ideas that are on satisfaction and place them in a more structured way on Launchpad with technical details. This would also create a separation of technical discussion and user complaints.

Also, Launchpad does search through existing bugs, but I got the idea that the matching is really lousy. When I search for a bug that exists using the bug submit process it rarely finds it.

On 11/17/2012 03:03 PM, Fabian Thoma wrote:
Hey Cody,

I'm not really sure what you want to see on such a page, but I don't think searching for bugs will be easy to do quickly, however we can create a page linking to the different Launchpad pages and do a little guide on how to properly bug report maybe? This would certainly take some of the problems. Also doesn't Launchpad itself search for similar bug reports anymore?

On Sat, Nov 17, 2012 at 3:52 AM, Cody Garver <cody@xxxxxxxxxxxxxxxx <mailto:cody@xxxxxxxxxxxxxxxx>> wrote:

    One of the new issues we have experienced since the start of the
    beta is, in addition to a large number of legitimate bug reports,
    we are getting a large number of duplicate bug reports.

    A possible solution to alleviate the flood is to slap up a Testers
    section on the website. I think it makes sense since we already
    target a specific audience, Developers, so why not target the
    larger mass as well?

    We need to make it easy and obvious for users to search for their
    issues before they report them, and then direct users to start in
    the Testers/Testing section before filing bugs.

-- Cody Garver

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<http://elementaryos.org/> 	*Fabian Thoma* | *Council Member*
elementary OS
fabian@xxxxxxxxxxxxxxxx <mailto:fabian@xxxxxxxxxxxxxxxx> / elementaryos.org <http://elementaryos.org/>