elementary-dev-community team mailing list archive

[Felix Akkermans <felix.akkermans@xxxxxxxxx>]

I agree on this point.

We need a tool to provide insight and structure, but instead of 
reinventing the wheel; perhaps a solution (this is aimed more towards 
the layman/non-developer to air their complaints in a for the developers 
well structured manner): 
https://getsatisfaction.com/corp/whygetsatisfactionforum/index

A free version is available, and has a lot of really valuable and clever 
features for bringing insight and structure (have a look around on their 
website, or check out one of the deployments; some big projects like 
Firefox use it). I think it could fit elementary's nature of listing to 
the user quite well, and would provide a solution on a short term, bring 
the heat of Launchpad. Developers could then take important complaints 
and ideas that are on satisfaction and place them in a more structured 
way on Launchpad with technical details. This would also create a 
separation of technical discussion and user complaints.

Also, Launchpad does search through existing bugs, but I got the idea 
that the matching is really lousy. When I search for a bug that exists 
using the bug submit process it rarely finds it.

On 11/17/2012 03:03 PM, Fabian Thoma wrote:
> Hey Cody,
>
> I'm not really sure what you want to see on such a page, but I don't 
> think searching for bugs will be easy to do quickly, however we can 
> create a page linking to the different Launchpad pages and do a little 
> guide on how to properly bug report maybe? This would certainly take 
> some of the problems. Also doesn't Launchpad itself search for similar 
> bug reports anymore?
>
> On Sat, Nov 17, 2012 at 3:52 AM, Cody Garver <cody@xxxxxxxxxxxxxxxx 
> <mailto:cody@xxxxxxxxxxxxxxxx>> wrote:
>
>     One of the new issues we have experienced since the start of the
>     beta is, in addition to a large number of legitimate bug reports,
>     we are getting a large number of duplicate bug reports.
>
>     A possible solution to alleviate the flood is to slap up a Testers
>     section on the website. I think it makes sense since we already
>     target a specific audience, Developers, so why not target the
>     larger mass as well?
>
>     We need to make it easy and obvious for users to search for their
>     issues before they report them, and then direct users to start in
>     the Testers/Testing section before filing bugs.
>
>     -- 
>     Cody Garver
>
>
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> <http://elementaryos.org/> 	*Fabian Thoma* | *Council Member*
> elementary OS
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> elementaryos.org <http://elementaryos.org/>