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[Bug 1214180] Re: Toshiba Portege Z935-ST4N03 will not suspend again after suspend/resume

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JenniferHodgdon, could you please confirm this issue exists with the
latest development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
could you please run the following command in the development release
from a Terminal (Applications->Accessories->Terminal), as it will
automatically gather and attach updated debug information to this
report:

apport-collect -p linux <replace-with-bug-number>

Also, could you please test the latest upstream kernel available following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Please do not test the daily folder, but the one all the way at the bottom. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-v3.11-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Tags added: latest-bios-6.70 needs-upstream-testing regression-
potential

** Description changed:

  After suspending my Toshiba Portege Z935-ST4N03 laptop once and
  resuming, I am unable to suspend the second time. When I attempt a
  second suspend, the suspend does not complete.
  
  I have tried to suspend via right-clicking on the Power Manager applet, and I also tried (as suggested at https://wiki.ubuntu.com/KernelTeam/SuspendResumeTesting):
  sudo apt-get install checkbox
  sudo bash /usr/share/checkbox/scripts/suspend_test --full
  
  When running that script, the first time the computer suspended and
  resumed itself, but the second time, the suspend didn't succeed. I
  eventually hit the power off button and held it down until the computer
  shut down, then rebooted. I got a "crash report" and attempted to report
  an issue, but it didn't (as far as I can tell) actually send the data
  anywhere, although I clicked Continue, so I am instead trying this
  route.
  
- I used the ubuntu-bug linux command to report this issue, so I am
- assuming you will have some information... I will also attach the
- results of lspci -vnvn
- 
- Further notes:
- - This is a pretty new laptop so I have not previously installed a different working version of Ubuntu, so I cannot tell you when it stopped working or if it was ever working before, sorry!
- - I will also try some steps from some of the kernel debugging pages and report back here.
- - $ cat /proc/version_signature 
- Ubuntu 3.8.0-27.40-generic 3.8.13.4
- 
  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-27-generic 3.8.0-27.40
  ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
  Uname: Linux 3.8.0-27-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.1
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  jhodgdon   2187 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  jhodgdon   2187 F.... pulseaudio
  Date: Mon Aug 19 16:08:14 2013
  HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
  InstallationDate: Installed on 2013-06-17 (63 days ago)
  InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
  MachineType: TOSHIBA PORTEGE Z935
  MarkForUpload: True
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=<set>
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
  RelatedPackageVersions:
-  linux-restricted-modules-3.8.0-27-generic N/A
-  linux-backports-modules-3.8.0-27-generic  N/A
-  linux-firmware                            1.106
+  linux-restricted-modules-3.8.0-27-generic N/A
+  linux-backports-modules-3.8.0-27-generic  N/A
+  linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/04/2013
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 6.70
  dmi.board.asset.tag: 0000000000
  dmi.board.name: PORTEGE Z935
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: PORTEGE Z935
  dmi.product.version: PT234U-07101X
  dmi.sys.vendor: TOSHIBA

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1214180

Title:
  Toshiba Portege Z935-ST4N03 will not suspend again after
  suspend/resume

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  After suspending my Toshiba Portege Z935-ST4N03 laptop once and
  resuming, I am unable to suspend the second time. When I attempt a
  second suspend, the suspend does not complete.

  I have tried to suspend via right-clicking on the Power Manager applet, and I also tried (as suggested at https://wiki.ubuntu.com/KernelTeam/SuspendResumeTesting):
  sudo apt-get install checkbox
  sudo bash /usr/share/checkbox/scripts/suspend_test --full

  When running that script, the first time the computer suspended and
  resumed itself, but the second time, the suspend didn't succeed. I
  eventually hit the power off button and held it down until the
  computer shut down, then rebooted. I got a "crash report" and
  attempted to report an issue, but it didn't (as far as I can tell)
  actually send the data anywhere, although I clicked Continue, so I am
  instead trying this route.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-27-generic 3.8.0-27.40
  ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
  Uname: Linux 3.8.0-27-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jhodgdon   2187 F.... pulseaudio
  Date: Mon Aug 19 16:08:14 2013
  HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
  InstallationDate: Installed on 2013-06-17 (63 days ago)
  InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
  MachineType: TOSHIBA PORTEGE Z935
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-27-generic N/A
   linux-backports-modules-3.8.0-27-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/04/2013
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 6.70
  dmi.board.asset.tag: 0000000000
  dmi.board.name: PORTEGE Z935
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: PORTEGE Z935
  dmi.product.version: PT234U-07101X
  dmi.sys.vendor: TOSHIBA

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References

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