kernel-packages team mailing list archive

[JenniferHodgdon <1214180@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

After suspending my Toshiba Portege Z935-ST4N03 laptop once and
resuming, I am unable to suspend the second time. When I attempt a
second suspend, the suspend does not complete.

I have tried to suspend via right-clicking on the Power Manager applet, and I also tried (as suggested at https://wiki.ubuntu.com/KernelTeam/SuspendResumeTesting):
sudo apt-get install checkbox
sudo bash /usr/share/checkbox/scripts/suspend_test --full

When running that script, the first time the computer suspended and
resumed itself, but the second time, the suspend didn't succeed. I
eventually hit the power off button and held it down until the computer
shut down, then rebooted. I got a "crash report" and attempted to report
an issue, but it didn't (as far as I can tell) actually send the data
anywhere, although I clicked Continue, so I am instead trying this
route.

I used the ubuntu-bug linux command to report this issue, so I am
assuming you will have some information... I will also attach the
results of lspci -vnvn

Further notes:
- This is a pretty new laptop so I have not previously installed a different working version of Ubuntu, so I cannot tell you when it stopped working or if it was ever working before, sorry!
- I will also try some steps from some of the kernel debugging pages and report back here.
- $ cat /proc/version_signature 
Ubuntu 3.8.0-27.40-generic 3.8.13.4

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-27-generic 3.8.0-27.40
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  jhodgdon   2187 F.... pulseaudio
Date: Mon Aug 19 16:08:14 2013
HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
InstallationDate: Installed on 2013-06-17 (63 days ago)
InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
MachineType: TOSHIBA PORTEGE Z935
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-27-generic N/A
 linux-backports-modules-3.8.0-27-generic  N/A
 linux-firmware                            1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/04/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 6.70
dmi.board.asset.tag: 0000000000
dmi.board.name: PORTEGE Z935
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: PORTEGE Z935
dmi.product.version: PT234U-07101X
dmi.sys.vendor: TOSHIBA

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug raring suspend

** Attachment added: "lspci-vnvn.log"
   https://bugs.launchpad.net/bugs/1214180/+attachment/3778552/+files/lspci-vnvn.log

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1214180

Title:
  Toshiba Portege Z935-ST4N03 will not suspend again after
  suspend/resume

Status in “linux” package in Ubuntu:
  New

Bug description:
  After suspending my Toshiba Portege Z935-ST4N03 laptop once and
  resuming, I am unable to suspend the second time. When I attempt a
  second suspend, the suspend does not complete.

  I have tried to suspend via right-clicking on the Power Manager applet, and I also tried (as suggested at https://wiki.ubuntu.com/KernelTeam/SuspendResumeTesting):
  sudo apt-get install checkbox
  sudo bash /usr/share/checkbox/scripts/suspend_test --full

  When running that script, the first time the computer suspended and
  resumed itself, but the second time, the suspend didn't succeed. I
  eventually hit the power off button and held it down until the
  computer shut down, then rebooted. I got a "crash report" and
  attempted to report an issue, but it didn't (as far as I can tell)
  actually send the data anywhere, although I clicked Continue, so I am
  instead trying this route.

  I used the ubuntu-bug linux command to report this issue, so I am
  assuming you will have some information... I will also attach the
  results of lspci -vnvn

  Further notes:
  - This is a pretty new laptop so I have not previously installed a different working version of Ubuntu, so I cannot tell you when it stopped working or if it was ever working before, sorry!
  - I will also try some steps from some of the kernel debugging pages and report back here.
  - $ cat /proc/version_signature 
  Ubuntu 3.8.0-27.40-generic 3.8.13.4

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-27-generic 3.8.0-27.40
  ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
  Uname: Linux 3.8.0-27-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jhodgdon   2187 F.... pulseaudio
  Date: Mon Aug 19 16:08:14 2013
  HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
  InstallationDate: Installed on 2013-06-17 (63 days ago)
  InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
  MachineType: TOSHIBA PORTEGE Z935
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-27-generic N/A
   linux-backports-modules-3.8.0-27-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/04/2013
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 6.70
  dmi.board.asset.tag: 0000000000
  dmi.board.name: PORTEGE Z935
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: PORTEGE Z935
  dmi.product.version: PT234U-07101X
  dmi.sys.vendor: TOSHIBA

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