kernel-packages team mailing list archive

[Johan <JohanvanderTol@xxxxxxxxxxx>]

Public bug reported:

On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with
Ubuntu 14.04

The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the
computer) works fine on windows 8, but not in ubuntu (from the
beginning). In windows everything works, but in Ubuntu it does not
respond at all.

An external mouse does work fine, it is only the touchpad that does not
work.

https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo instructs
to attatch ~/dmesg, ~/devices, and  /var/log/Xorg.0.lo but launchpad
only allows one attatchement so i will combine them in an archive.

Any help/soludion/fix will be much appreciated, as i have been using
ubuntu for years now on previous computers, and i would really regret it
having to change back to windows because the touchpad is not working on
my new laptop.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic]
ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
Uname: Linux 3.13.0-32-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.6
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  johan      2116 F.... pulseaudio
CurrentDesktop: Unity
Date: Thu Jan 22 17:31:50 2015
HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76
InstallationDate: Installed on 2015-01-22 (0 days ago)
InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd 
 Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp. 
 Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Acer Aspire ES1-311
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-32-generic N/A
 linux-backports-modules-3.13.0-32-generic  N/A
 linux-firmware                             1.127.11
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/24/2014
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Aspire ES1-311
dmi.board.vendor: Acer
dmi.board.version: V1.10
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.10
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10:
dmi.product.name: Aspire ES1-311
dmi.product.version: V1.10
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug trusty

** Attachment added: "dmesg, cat /proc/bus/input/devices and /var/log/Xorg.0.log"
   https://bugs.launchpad.net/bugs/1413659/+attachment/4303653/+files/Attatchment.tar.gz

-- 
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https://bugs.launchpad.net/bugs/1413659

Title:
  Precision Touchpad does not work in Ubuntu 14.04.1 LTS after
  installing ubuntu on new Acer Aspire E 13 ES1-311C03V

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  On my new Acer Aspire E 13 ES1-311C03V i installed a dual boot with
  Ubuntu 14.04

  The touchpad (labeled as PRECISION TOUCHPAD on the sticker on the
  computer) works fine on windows 8, but not in ubuntu (from the
  beginning). In windows everything works, but in Ubuntu it does not
  respond at all.

  An external mouse does work fine, it is only the touchpad that does
  not work.

  https://wiki.ubuntu.com/DebuggingTouchpadDetection#generalinfo
  instructs to attatch ~/dmesg, ~/devices, and  /var/log/Xorg.0.lo but
  launchpad only allows one attatchement so i will combine them in an
  archive.

  Any help/soludion/fix will be much appreciated, as i have been using
  ubuntu for years now on previous computers, and i would really regret
  it having to change back to windows because the touchpad is not
  working on my new laptop.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-32-generic 3.13.0-32.57 [modified: boot/vmlinuz-3.13.0-32-generic]
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  Uname: Linux 3.13.0-32-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  johan      2116 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Jan 22 17:31:50 2015
  HibernationDevice: RESUME=UUID=939b04ba-3c69-4f3e-93b2-ae1c7faf4b76
  InstallationDate: Installed on 2015-01-22 (0 days ago)
  InstallationMedia: Ubuntu 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 04f2:b469 Chicony Electronics Co., Ltd 
   Bus 001 Device 003: ID 04ca:300b Lite-On Technology Corp. 
   Bus 001 Device 009: ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Acer Aspire ES1-311
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-32-generic.efi.signed root=UUID=dc1d32d6-a877-45d9-9359-492a5cb94fc9 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-32-generic N/A
   linux-backports-modules-3.13.0-32-generic  N/A
   linux-firmware                             1.127.11
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/24/2014
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.10
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Aspire ES1-311
  dmi.board.vendor: Acer
  dmi.board.version: V1.10
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Acer
  dmi.chassis.version: V1.10
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd10/24/2014:svnAcer:pnAspireES1-311:pvrV1.10:rvnAcer:rnAspireES1-311:rvrV1.10:cvnAcer:ct10:cvrV1.10:
  dmi.product.name: Aspire ES1-311
  dmi.product.version: V1.10
  dmi.sys.vendor: Acer

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