kernel-packages team mailing list archive

[Dr JD Wallach <wallachj@xxxxxxxxxxxxx>]

Hi,
Here are the results from the command sudo dmidecode -s bios-version &&
sudo dmidecode -s bios-release-date

trusty64@trusty64-1015PX:~$ sudo dmidecode -s bios-version
A06
trusty64@trusty64-1015PX:~$ sudo dmidecode -s bios-release-date
01/15/2015
================================================================

Sad to say, but after updating the Dell 3847 computer BIOS from version
A04 (4/3/2014) to version A06 successfully, and after re booting the
computer the problem is still present.

Here are several bits of information that might be of interest:

When turning the power switch on the computer, and then choosing the
Ubuntu operating system from the Grub menu, there is no connect message
and the mouse and the keyboard are inoperable and therefore it is
impossible to login into the Ubuntu operating system.

The Ubuntu operating system login screen functions only if one logs into
the windows operating system first and then RE-STARTS from there into
Grub and eventually Ubuntu..

Once one is in the Ubuntu operating system environment, one can
successfully RE-START back to Grub and eventually the Ubuntu operating
system, as both the mouse and keyboard are operable after the connect
message comes on.

The BIOS update was done within the windows 7x64 Pro environment, as the
instructions for the BIOS update on the Dell support website were
windows 7x64 Pro specific.

Once the BIOS update was done successfully he computer was RE-STARTED
back to windows 7x64 Pro via Grub. 

Once the windows 7x64 Pro environment was completely established, and
after verifying that the environment was working properly after the BIOS
update, the computer once again was RE-STARTED. 

Once the computer RE-STARTED and the Grub menu for the choice of
operating systems came on, Ubuntu 14.04 was chosen.

Eventually the Login screen came on, and immediately received a message
on the upper right hand side of the screen informing that the computer
was now connected to the network (you are now connected to etc.).

Once the connection message disappeared both the mouse and the keyboard
were operable and login was possible.

Hope this helps somewhat.

-- 
  Dr Joseph D. Wallach
  wallachj@xxxxxxxxxxxxx

On Sat, May 2, 2015, at 11:43 AM, Christopher M. Penalver wrote:
> Dr JD Wallach, thank you for reporting this and helping make Ubuntu
> better. As per http://www.dell.com/support/home/us/en/04/product-
> support/product/inspiron-3847-desktop/drivers an update to your
> computer's buggy and outdated BIOS is available (A06). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
> 
> If it doesn't, could you please both specify what happened, and provide
> the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
> 
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
> 
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
> 
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status Confirmed.
> 
> Thank you for your understanding.
> 
> ** Tags added: bios-outdated-a06
> 
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Low
> 
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1450989
> 
> Title:
>   USB attached keyboard and mouse don't work at the login time to Ubuntu
>   Trusty Tahr 64 bit
> 
> Status in linux package in Ubuntu:
>   Incomplete
> 
> Bug description:
>   After the update to kernel 3.13.0-51-generic from kernel 3.13.0-45
>   generic, in Trusty Tahr 64 bit, USB devices don't work at login time.
>   The login screen comes up but one cannot login because both the
>   keyboard and the mouse are USB attached devices, and are not working.
> 
>   I was able to login and use the computer by using the advanced mode in
>   Grub and then reverting to kernel 3.13.0-45 generic.
>   I could also login if I used the advanced mode and then loged in to the
>   recovery mode of kernel 3.13.0-51 and just selected the resume entry in
>   the offered menu.
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 14.04
>   Package: linux-image-3.13.0-51-generic 3.13.0-51.84
>   ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18
>   Uname: Linux 3.13.0-51-generic x86_64
>   ApportVersion: 2.14.1-0ubuntu3.10
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC0:  trusty64   2880 F.... pulseaudio
>    /dev/snd/controlC1:  trusty64   2880 F.... pulseaudio
>    /dev/snd/pcmC1D0p:   trusty64   2880 F...m pulseaudio
>   CurrentDesktop: Unity
>   Date: Fri May  1 21:51:01 2015
>   HibernationDevice: RESUME=UUID=cc70b21b-da9b-4702-8414-654276ec2c88
>   InstallationDate: Installed on 2014-07-04 (302 days ago)
>   InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64
>   (20140417)
>   MachineType: Dell Inc. Inspiron 3847
>   ProcFB:
>    
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic
>   root=UUID=7324c2c5-3bc8-4160-a275-1e49e0eaa19b ro recovery nomodeset
>   RelatedPackageVersions:
>    linux-restricted-modules-3.13.0-51-generic N/A
>    linux-backports-modules-3.13.0-51-generic  N/A
>    linux-firmware                             1.127.11
>   SourcePackage: linux
>   UpgradeStatus: No upgrade log present (probably fresh install)
>   dmi.bios.date: 04/03/2014
>   dmi.bios.vendor: Dell Inc.
>   dmi.bios.version: A04
>   dmi.board.name: 088DT1
>   dmi.board.vendor: Dell Inc.
>   dmi.board.version: A01
>   dmi.chassis.type: 3
>   dmi.chassis.vendor: Dell Inc.
>   dmi.modalias:
>   dmi:bvnDellInc.:bvrA04:bd04/03/2014:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
>   dmi.product.name: Inspiron 3847
>   dmi.sys.vendor: Dell Inc.
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1450989/+subscriptions

-- 
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                          unladen european swallow

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1450989

Title:
  USB attached keyboard and mouse don't work at the login time to Ubuntu
  Trusty Tahr 64 bit

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  After the update to kernel 3.13.0-51-generic from kernel 3.13.0-45
  generic, in Trusty Tahr 64 bit, USB devices don't work at login time.
  The login screen comes up but one cannot login because both the
  keyboard and the mouse are USB attached devices, and are not working.

  I was able to login and use the computer by using the advanced mode in Grub and then reverting to kernel 3.13.0-45 generic.
  I could also login if I used the advanced mode and then loged in to the recovery mode of kernel 3.13.0-51 and just selected the resume entry in the offered menu.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-51-generic 3.13.0-51.84
  ProcVersionSignature: Ubuntu 3.13.0-51.84-generic 3.13.11-ckt18
  Uname: Linux 3.13.0-51-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  trusty64   2880 F.... pulseaudio
   /dev/snd/controlC1:  trusty64   2880 F.... pulseaudio
   /dev/snd/pcmC1D0p:   trusty64   2880 F...m pulseaudio
  CurrentDesktop: Unity
  Date: Fri May  1 21:51:01 2015
  HibernationDevice: RESUME=UUID=cc70b21b-da9b-4702-8414-654276ec2c88
  InstallationDate: Installed on 2014-07-04 (302 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  MachineType: Dell Inc. Inspiron 3847
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-51-generic root=UUID=7324c2c5-3bc8-4160-a275-1e49e0eaa19b ro recovery nomodeset
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-51-generic N/A
   linux-backports-modules-3.13.0-51-generic  N/A
   linux-firmware                             1.127.11
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/03/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A04
  dmi.board.name: 088DT1
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 3
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA04:bd04/03/2014:svnDellInc.:pnInspiron3847:pvr:rvnDellInc.:rn088DT1:rvrA01:cvnDellInc.:ct3:cvr:
  dmi.product.name: Inspiron 3847
  dmi.sys.vendor: Dell Inc.

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