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[Bug 1223643] Missing required logs.

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Brad Figg <brad.figg@xxxxxxxxxxxxx>
Date: Wed, 11 Sep 2013 03:30:12 -0000
Reply-to: Bug 1223643 <1223643@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
This bug is missing log files that will aid in diagnosing the problem.
>From a terminal window please run:

apport-collect 1223643

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

-- 
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https://bugs.launchpad.net/bugs/1223643

Title:
  [Dell Latitude 3330] Lid close event was not detected at all.

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  CID: 201302-12843

  Suspend / LCD off does not work on this system since the lid close
  event was not captured at all.

  Steps:
  1. Boot to desktop, open a terminal and execute acpi_listen
  2. Close the lid and wait for 3 seconds, observe if the LCD screen is turned off and system is suspended.
  3. Open the lid.

  Expected results:
  1. System successfully suspended, LCD turned off.
  2. With lid opened, system could wake up from suspend and LCD turned on.
  3. Lid close/open event was captured by acpi_listen. 

  Actual results:
  1. Nothing happened, LCD still on, system not suspended.
  2. Nothing captured by acpi_listen.

  
  With lid opened:
  ubuntu@201302-12843:~$ cat /proc/acpi/button/lid/*/state
  state:      open

  With lid closed:
  ubuntu@201302-12843:~$ cat /proc/acpi/button/lid/*/state
  state:      open

  Please find attachment for fwts lid test result.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.8.0-29-generic 3.8.0-29.42~precise1 [modified: boot/vmlinuz-3.8.0-29-generic]
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  Uname: Linux 3.8.0-29-generic x86_64
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  Date: Tue Sep 10 23:07:21 2013
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: linux-lts-raring
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1559 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d76df,102805dc,00100203 HDA:80862806,80860101,00100000'
     Controls      : 26
     Simple ctrls  : 10
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=c25cfb8e-6085-4836-8af1-46b5427aaa5f
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MachineType: Dell Inc. Latitude 3330
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=7203bc16-f1ed-499d-9df5-cca9122d8920 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.79.6
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/08/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 4LA010
  dmi.board.vendor: Dell Inc.
  dmi.board.version: S00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd03/08/2013:svnDellInc.:pnLatitude3330:pvr01:rvnDellInc.:rn4LA010:rvrS00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude 3330
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.
  --- 
  AlsaVersion: Advanced Linux Sound Architecture Driver Version k3.8.0-29-generic.
  ApportVersion: 2.0.1-0ubuntu17.4
  Architecture: amd64
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: PCH [HDA Intel PCH], device 0: STAC92xx Analog [STAC92xx Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  ubuntu     1559 F.... pulseaudio
  CRDA: Error: [Errno 2] No such file or directory
  Card0.Amixer.info:
   Card hw:0 'PCH'/'HDA Intel PCH at 0xf7c30000 irq 45'
     Mixer name	: 'Intel PantherPoint HDMI'
     Components	: 'HDA:111d76df,102805dc,00100203 HDA:80862806,80860101,00100000'
     Controls      : 26
     Simple ctrls  : 10
  DistroRelease: Ubuntu 12.04
  HibernationDevice: RESUME=UUID=c25cfb8e-6085-4836-8af1-46b5427aaa5f
  InstallationMedia: Ubuntu 12.04.3 LTS "Precise Pangolin" - Release amd64 (20130820.1)
  MachineType: Dell Inc. Latitude 3330
  MarkForUpload: True
  Package: linux (not installed)
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-29-generic root=UUID=7203bc16-f1ed-499d-9df5-cca9122d8920 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 3.8.0-29.42~precise1-generic 3.8.13.5
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-29-generic N/A
   linux-backports-modules-3.8.0-29-generic  N/A
   linux-firmware                            1.79.6
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  Tags:  precise running-unity
  Uname: Linux 3.8.0-29-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  dmi.bios.date: 03/08/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A00
  dmi.board.name: 4LA010
  dmi.board.vendor: Dell Inc.
  dmi.board.version: S00
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA00:bd03/08/2013:svnDellInc.:pnLatitude3330:pvr01:rvnDellInc.:rn4LA010:rvrS00:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude 3330
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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References

[Bug 1223643] [NEW] [Dell Latitude 3330] Lid close event was not detected at all.
From: Po-Hsu Lin, 2013-09-11