kernel-packages team mailing list archive

[Jim Breen <jimbreen@xxxxxxxxx>]

Re:

> Could you please provide the full computer model as noted on the sticker
> of the computer itself ...

There is no "sticker" on the laptop. The model number I provided (15-AF014AU)
is from the purchase documentation, and can be found on HP's online
support sites, e.g.
http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/7771410/model/8525038/manuals/

There is a 20cm-long strip underneath with about 10 serial numbers of
components. Much of the strip is in Chinese.

Seems like there are many sub-models in the HP 15 range.

HTH

Jim


On 21 October 2015 at 22:10, Christopher M. Penalver
<christopher.m.penalver@xxxxxxxxx> wrote:
> Jim Breen, thank you for reporting this and helping make Ubuntu better.
>
> Could you please provide the full computer model as noted on the sticker
> of the computer itself (not from the Bug Description)?
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1508281
>
> Title:
>   Wifi disconnects every few minutes
>
> Status in linux package in Ubuntu:
>   Incomplete
>
> Bug description:
>   This problem occurs on my new HP 15-AF014AU notebook. I installed 14.04
>   several weeks ago, and noticed the WiFi dropping out. I moved to
>   14.10, which seemed initially to fix it, but after a few hours it dropped out
>   there too. I moved to 15.04, and the problem persisted.
>
>   My wifi card is a Realtek RTL8723BE, and the driver for that card may
>   be the source of the problem.
>
>    I found a work-around described here:
>   https://zach-adams.com/2014/10/wifi-dropping-xubuntu-14-04-rtl8723be-fix/
>   which seems to be working.
>
>   Also I can get it going again by disconnecting then reconnecting via the "hidden network" menu
>   option. This sometimes takes two or more attempts.
>
>   A proposed fix given on one discussion group is to add a /etc/modprobe.d/rtl8723be.conf file containing
>   "options rtl8723be fwlps=0", then restart. That seems to have stopped the periodic
>   dropping out, but I still need to do the hidden-network connect when coming
>   out of suspend.
>
>   ProblemType: Bug
>   DistroRelease: Ubuntu 15.04
>   Package: linux-image-3.19.0-26-generic 3.19.0-26.28
>   ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
>   Uname: Linux 3.19.0-26-generic x86_64
>   ApportVersion: 2.17.2-0ubuntu1.5
>   Architecture: amd64
>   AudioDevicesInUse:
>    USER        PID ACCESS COMMAND
>    /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
>    /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
>   CurrentDesktop: GNOME-Flashback:Unity
>   Date: Wed Oct 21 13:47:54 2015
>   HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167
>   InstallationDate: Installed on 2015-09-07 (43 days ago)
>   InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
>   MachineType: Hewlett-Packard HP Notebook
>   ProcFB: 0 radeondrmfb
>   ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7
>   RelatedPackageVersions:
>    linux-restricted-modules-3.19.0-26-generic N/A
>    linux-backports-modules-3.19.0-26-generic  N/A
>    linux-firmware                             1.143.3
>   SourcePackage: linux
>   UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago)
>   dmi.bios.date: 05/08/2015
>   dmi.bios.vendor: Insyde
>   dmi.bios.version: F.04
>   dmi.board.asset.tag: Base Board Asset Tag
>   dmi.board.name: 8137
>   dmi.board.vendor: Hewlett-Packard
>   dmi.board.version: 99.05
>   dmi.chassis.asset.tag: Chassis Asset Tag
>   dmi.chassis.type: 10
>   dmi.chassis.vendor: Hewlett-Packard
>   dmi.chassis.version: Chassis Version
>   dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion:
>   dmi.product.name: HP Notebook
>   dmi.product.version: Type1ProductConfigId
>   dmi.sys.vendor: Hewlett-Packard
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions


-- 
Jim Breen
Adjunct Snr Research Fellow, Japanese Studies Centre, Monash University

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1508281

Title:
  Wifi disconnects every few minutes

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  This problem occurs on my new HP 15-AF014AU notebook. I installed 14.04
  several weeks ago, and noticed the WiFi dropping out. I moved to
  14.10, which seemed initially to fix it, but after a few hours it dropped out
  there too. I moved to 15.04, and the problem persisted.

  My wifi card is a Realtek RTL8723BE, and the driver for that card may
  be the source of the problem.

   I found a work-around described here:
  https://zach-adams.com/2014/10/wifi-dropping-xubuntu-14-04-rtl8723be-fix/
  which seems to be working.

  Also I can get it going again by disconnecting then reconnecting via the "hidden network" menu
  option. This sometimes takes two or more attempts.

  A proposed fix given on one discussion group is to add a /etc/modprobe.d/rtl8723be.conf file containing
  "options rtl8723be fwlps=0", then restart. That seems to have stopped the periodic
  dropping out, but I still need to do the hidden-network connect when coming
  out of suspend.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.04
  Package: linux-image-3.19.0-26-generic 3.19.0-26.28
  ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4
  Uname: Linux 3.19.0-26-generic x86_64
  ApportVersion: 2.17.2-0ubuntu1.5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jwb        1490 F.... pulseaudio
   /dev/snd/controlC0:  jwb        1490 F.... pulseaudio
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Wed Oct 21 13:47:54 2015
  HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167
  InstallationDate: Installed on 2015-09-07 (43 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Hewlett-Packard HP Notebook
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.19.0-26-generic N/A
   linux-backports-modules-3.19.0-26-generic  N/A
   linux-firmware                             1.143.3
  SourcePackage: linux
  UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago)
  dmi.bios.date: 05/08/2015
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.04
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 8137
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 99.05
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: Hewlett-Packard

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions