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[Bug 1224005] [NEW] Dell E6420 suspends on 13.04 but will not resume properly

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Public bug reported:

What I expected to happen:
After pressing the Sleep button on the keyboard to suspend, waiting two minutes and then pressing the power button to resume, I expected the laptop to return to the state I was in before I suspended.

What happened instead:
When I attempt to resume my E6420 after suspending it, I can see the mouse pointer, but it appears that the resume never completes.  The screen stays blank although it appears to be attempting to refresh the screen occasionally.  The only way to continue work appears to be to force it to shut down by holding down the power button and then booting from scratch.

Rebooting using the reboot command works flawlessly.

I am running the latest bios (A19) and just updated all software using
the Software Updater.

The output from lsb_release -rd is:

Description:	Ubuntu 13.04
Release:	13.04

I went through the DebuggingKernelSuspend procedure:

Output from /proc/acpi/wakeup:

Device  S-state   Status   Sysfs node
HDEF      S4    *disabled  pci:0000:00:1b.0
GLAN      S4    *enabled   pci:0000:00:19.0
RP01      S4    *disabled  pci:0000:00:1c.0
PXSX      S4    *disabled
RP02      S4    *disabled  pci:0000:00:1c.1
PXSX      S4    *disabled  pci:0000:03:00.0
RP04      S4    *disabled  pci:0000:00:1c.3
PXSX      S4    *disabled
RP05      S4    *disabled
PXSX      S4    *disabled
RP06      S4    *disabled  pci:0000:00:1c.5
PXSX      S4    *disabled  pci:0000:0b:00.0
RP07      S4    *disabled
PXSX      S4    *disabled
RP08      S4    *disabled
PXSX      S4    *disabled
PEG0      S4    *disabled  pci:0000:00:01.0
PEGP      S4    *disabled
PEG1      S4    *disabled
PEG2      S4    *disabled
PEG3      S4    *disabled
RP03      S4    *disabled  pci:0000:00:1c.2
PXSX      S4    *disabled
EHC2      S1    *enabled   pci:0000:00:1a.0
EHCI      S1    *enabled   pci:0000:00:1d.0
LID       S3    *disabled
PBTN      S3    *disabled

output from 'sudo sh -c "sync && echo 1 > /sys/power/pm_trace && pm-
suspend"':

sh: 1: cannot create /sys/power/pm_trace: Directory nonexistent

contents of dmesg are attached.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-30-generic 3.8.0-30.44
ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
Uname: Linux 3.8.0-30-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.3
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC2:  holtja     1923 F.... pulseaudio
 /dev/snd/controlC0:  holtja     1923 F.... pulseaudio
 /dev/snd/controlC1:  holtja     1923 F.... pulseaudio
Date: Wed Sep 11 09:06:21 2013
HibernationDevice: RESUME=UUID=06a66bc0-10fa-4001-b3dd-29eb2a8af0a8
InstallationDate: Installed on 2013-06-11 (92 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: Dell Inc. Latitude E6420
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=f15335b8-25c5-4ab4-9d4f-d788b4989a97 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-30-generic N/A
 linux-backports-modules-3.8.0-30-generic  N/A
 linux-firmware                            1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/24/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A19
dmi.board.asset.tag: PC021025
dmi.board.name: 032T9K
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.asset.tag: PC021025
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA19:bd06/24/2013:svnDellInc.:pnLatitudeE6420:pvr01:rvnDellInc.:rn032T9K:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6420
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug raring

** Attachment added: "Output of dmesg"
   https://bugs.launchpad.net/bugs/1224005/+attachment/3815697/+files/dmesg.txt

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https://bugs.launchpad.net/bugs/1224005

Title:
  Dell E6420 suspends on 13.04 but will not resume properly

Status in “linux” package in Ubuntu:
  New

Bug description:
  What I expected to happen:
  After pressing the Sleep button on the keyboard to suspend, waiting two minutes and then pressing the power button to resume, I expected the laptop to return to the state I was in before I suspended.

  What happened instead:
  When I attempt to resume my E6420 after suspending it, I can see the mouse pointer, but it appears that the resume never completes.  The screen stays blank although it appears to be attempting to refresh the screen occasionally.  The only way to continue work appears to be to force it to shut down by holding down the power button and then booting from scratch.

  Rebooting using the reboot command works flawlessly.

  I am running the latest bios (A19) and just updated all software using
  the Software Updater.

  The output from lsb_release -rd is:

  Description:	Ubuntu 13.04
  Release:	13.04

  I went through the DebuggingKernelSuspend procedure:

  Output from /proc/acpi/wakeup:

  Device  S-state   Status   Sysfs node
  HDEF      S4    *disabled  pci:0000:00:1b.0
  GLAN      S4    *enabled   pci:0000:00:19.0
  RP01      S4    *disabled  pci:0000:00:1c.0
  PXSX      S4    *disabled
  RP02      S4    *disabled  pci:0000:00:1c.1
  PXSX      S4    *disabled  pci:0000:03:00.0
  RP04      S4    *disabled  pci:0000:00:1c.3
  PXSX      S4    *disabled
  RP05      S4    *disabled
  PXSX      S4    *disabled
  RP06      S4    *disabled  pci:0000:00:1c.5
  PXSX      S4    *disabled  pci:0000:0b:00.0
  RP07      S4    *disabled
  PXSX      S4    *disabled
  RP08      S4    *disabled
  PXSX      S4    *disabled
  PEG0      S4    *disabled  pci:0000:00:01.0
  PEGP      S4    *disabled
  PEG1      S4    *disabled
  PEG2      S4    *disabled
  PEG3      S4    *disabled
  RP03      S4    *disabled  pci:0000:00:1c.2
  PXSX      S4    *disabled
  EHC2      S1    *enabled   pci:0000:00:1a.0
  EHCI      S1    *enabled   pci:0000:00:1d.0
  LID       S3    *disabled
  PBTN      S3    *disabled

  output from 'sudo sh -c "sync && echo 1 > /sys/power/pm_trace && pm-
  suspend"':

  sh: 1: cannot create /sys/power/pm_trace: Directory nonexistent

  contents of dmesg are attached.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-30-generic 3.8.0-30.44
  ProcVersionSignature: Ubuntu 3.8.0-30.44-generic 3.8.13.6
  Uname: Linux 3.8.0-30-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.3
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC2:  holtja     1923 F.... pulseaudio
   /dev/snd/controlC0:  holtja     1923 F.... pulseaudio
   /dev/snd/controlC1:  holtja     1923 F.... pulseaudio
  Date: Wed Sep 11 09:06:21 2013
  HibernationDevice: RESUME=UUID=06a66bc0-10fa-4001-b3dd-29eb2a8af0a8
  InstallationDate: Installed on 2013-06-11 (92 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MachineType: Dell Inc. Latitude E6420
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 nouveaufb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-30-generic root=UUID=f15335b8-25c5-4ab4-9d4f-d788b4989a97 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-30-generic N/A
   linux-backports-modules-3.8.0-30-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 06/24/2013
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A19
  dmi.board.asset.tag: PC021025
  dmi.board.name: 032T9K
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.asset.tag: PC021025
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA19:bd06/24/2013:svnDellInc.:pnLatitudeE6420:pvr01:rvnDellInc.:rn032T9K:rvrA01:cvnDellInc.:ct9:cvr:
  dmi.product.name: Latitude E6420
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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