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Message #149766
[Bug 1522793] Re: Touchpad not working, locked ?
Marcin, thank you for reporting this and helping make Ubuntu better.
As per http://www.dell.com/support/home/us/en/19/product-
support/product/inspiron-15-5547-laptop/drivers/advanced an update to
your computer's buggy and outdated BIOS is available (A08). If you
update to this following https://help.ubuntu.com/community/BIOSUpdate
does it address the issue?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
Also, you don't have to create a new bug report.
Once the BIOS is updated, if the problem is still reproducible, and the
information above is provided, then please mark this report Status
Confirmed. Otherwise, please mark this as Invalid.
Thank you for your understanding.
** Description changed:
- Touchpad not working on Dell units:
-
- Dell Inspiron 5547
- Dell Inspiron 15-3552
-
- Similar issue reported on:
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1374212
-
- Distributor ID: Ubuntu
- Description: Ubuntu 15.10
- Release: 15.10
- Codename: wily
+ Touchpad not working on Dell Inspiron 5547.
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=10 [slave pointer (2)]
⎜ ↳ DLL063E:00 06CB:2934 id=12 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=14 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
- ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
- ↳ Power Button id=6 [slave keyboard (3)]
- ↳ Video Bus id=7 [slave keyboard (3)]
- ↳ Power Button id=8 [slave keyboard (3)]
- ↳ Sleep Button id=9 [slave keyboard (3)]
- ↳ Integrated_Webcam_HD id=11 [slave keyboard (3)]
- ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]
- ↳ Dell WMI hotkeys id=15 [slave keyboard (3)]
+ ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
+ ↳ Power Button id=6 [slave keyboard (3)]
+ ↳ Video Bus id=7 [slave keyboard (3)]
+ ↳ Power Button id=8 [slave keyboard (3)]
+ ↳ Sleep Button id=9 [slave keyboard (3)]
+ ↳ Integrated_Webcam_HD id=11 [slave keyboard (3)]
+ ↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]
+ ↳ Dell WMI hotkeys id=15 [slave keyboard (3)]
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-16-generic 4.2.0-16.19
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: marcin 3077 F.... pulseaudio
- /dev/snd/controlC0: marcin 3077 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: marcin 3077 F.... pulseaudio
+ /dev/snd/controlC0: marcin 3077 F.... pulseaudio
CasperVersion: 1.365
CurrentDesktop: Unity
Date: Fri Dec 4 10:59:53 2015
LiveMediaBuild: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Dell Inc. Inspiron 5547
ProcEnviron:
- TERM=xterm-256color
- PATH=(custom, no user)
- XDG_RUNTIME_DIR=<set>
- LANG=en_US.UTF-8
- SHELL=/bin/bash
+ TERM=xterm-256color
+ PATH=(custom, no user)
+ XDG_RUNTIME_DIR=<set>
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/NFS/15.10/desktop-amd64/casper/vmlinuz.efi append noprompt boot=casper modprobe.blacklist=wl rfkill.master_switch_mode=0 rfkill.default_state=1 nohibernate userfullname=User Name username=username proceed=AIO nfsroot=usb showmounts persistent-path=/NFS/15.10/desktop-amd64 persistent iso-scan/filename=/NFS/15.10/hostname-15.10-desktop-amd64.iso toram
RelatedPackageVersions:
- linux-restricted-modules-4.2.0-16-generic N/A
- linux-backports-modules-4.2.0-16-generic N/A
- linux-firmware 1.149
+ linux-restricted-modules-4.2.0-16-generic N/A
+ linux-backports-modules-4.2.0-16-generic N/A
+ linux-firmware 1.149
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/09/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0CXY41
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A04
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd05/09/2014:svnDellInc.:pnInspiron5547:pvrA04:rvnDellInc.:rn0CXY41:rvrA00:cvnDellInc.:ct8:cvrA04:
dmi.product.name: Inspiron 5547
dmi.product.version: A04
dmi.sys.vendor: Dell Inc.
** Tags added: bios-outdated-a08 wily
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
** Summary changed:
- Touchpad not working, locked ?
+ [Dell Inspiron 5547] Touchpad not working
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1522793
Title:
[Dell Inspiron 5547] Touchpad not working
Status in linux package in Ubuntu:
Incomplete
Bug description:
Touchpad not working on Dell Inspiron 5547.
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ ELAN Touchscreen id=10 [slave pointer (2)]
⎜ ↳ DLL063E:00 06CB:2934 id=12 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=14 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Video Bus id=7 [slave keyboard (3)]
↳ Power Button id=8 [slave keyboard (3)]
↳ Sleep Button id=9 [slave keyboard (3)]
↳ Integrated_Webcam_HD id=11 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=13 [slave keyboard (3)]
↳ Dell WMI hotkeys id=15 [slave keyboard (3)]
ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-16-generic 4.2.0-16.19
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
ApportVersion: 2.19.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: marcin 3077 F.... pulseaudio
/dev/snd/controlC0: marcin 3077 F.... pulseaudio
CasperVersion: 1.365
CurrentDesktop: Unity
Date: Fri Dec 4 10:59:53 2015
LiveMediaBuild: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Dell Inc. Inspiron 5547
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/NFS/15.10/desktop-amd64/casper/vmlinuz.efi append noprompt boot=casper modprobe.blacklist=wl rfkill.master_switch_mode=0 rfkill.default_state=1 nohibernate userfullname=User Name username=username proceed=AIO nfsroot=usb showmounts persistent-path=/NFS/15.10/desktop-amd64 persistent iso-scan/filename=/NFS/15.10/hostname-15.10-desktop-amd64.iso toram
RelatedPackageVersions:
linux-restricted-modules-4.2.0-16-generic N/A
linux-backports-modules-4.2.0-16-generic N/A
linux-firmware 1.149
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/09/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A04
dmi.board.name: 0CXY41
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A04
dmi.modalias: dmi:bvnDellInc.:bvrA04:bd05/09/2014:svnDellInc.:pnInspiron5547:pvrA04:rvnDellInc.:rn0CXY41:rvrA00:cvnDellInc.:ct8:cvrA04:
dmi.product.name: Inspiron 5547
dmi.product.version: A04
dmi.sys.vendor: Dell Inc.
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References
