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[Bug 1526683] Re: rtl8821ae has no connection on 5GHz networks and loses connection occassionally on 2.4 GHz networks requiring hardware button to be toggled twice for connection to be re-established

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Sun, 20 Dec 2015 13:47:03 -0000
Reply-to: Bug 1526683 <1526683@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Mikaela Suomalainen, to better scope this report, let it be focused on
only the 2.4GHz issue, as two different frequency issues are treated as
different problems upstream, necessitating separate reports.

Despite this, could you please comment if this is reproducible on both
802.11n (300 or 150), and 802.11g?

Also, could you please post the results of the following terminal command:
iwconfig

** Summary changed:

- rtl8821ae has no connection on 5GHz networks and loses connection occassionally on 2.4 GHz networks requiring hardware button to be toggled twice for connection to be re-established
+ 10ec:8821 rtl8821ae loses connection occasionally on 2.4 GHz network requiring hardware button to be toggled twice for connection to be re-established

** Description changed:

- rtl8821ae has no connection on 5GHz networks and loses connection
- occassionally on 2.4 GHz networks requiring hardware button to be
- toggled twice for connection to be re-established
- 
- I am not fully sure that this is the right package to report this bug
- against, but it's the best idea I have and no one replied when I asked
- where I should report this on two IRC channels.
- 
- I took the name of driver from inxi:
- 
- 
- ```
- Network:   Card-1 ♥ Realtek RTL8821AE 802.11ac PCIe Wireless Network Adapter
-            driver ♥ rtl8821ae port ♥ d000
-            bus-ID ♥ 03:00.0 chip-ID ♥ 10ec:8821
-            Card-2 ♥ Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
-            driver ♥ r8169 v ♥ 2.3LK-NAPI port ♥ c000
-            bus-ID ♥ 04:00.1 chip-ID ♥ 10ec:8168
- ```
+ rtl8821ae loses connection occasionally on 2.4 GHz networks requiring
+ hardware button to be toggled twice for connection to be re-established.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-2-generic 4.3.0-2.11 [modified: boot/vmlinuz-4.3.0-2-generic]
  ProcVersionSignature: Ubuntu 4.3.0-2.11-generic 4.3.0
  Uname: Linux 4.3.0-2-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.3-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  mikaela    1361 F.... pulseaudio
-  /dev/snd/controlC1:  mikaela    1361 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  mikaela    1361 F.... pulseaudio
+  /dev/snd/controlC1:  mikaela    1361 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Wed Dec 16 11:35:09 2015
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (3 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
-  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
-  Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp. 
-  Bus 001 Device 006: ID 13d3:3414 IMC Networks 
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+  Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp.
+  Bus 001 Device 006: ID 13d3:3414 IMC Networks
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-2-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
-  linux-restricted-modules-4.3.0-2-generic N/A
-  linux-backports-modules-4.3.0-2-generic  N/A
-  linux-firmware                           1.154
+  linux-restricted-modules-4.3.0-2-generic N/A
+  linux-backports-modules-4.3.0-2-generic  N/A
+  linux-firmware                           1.154
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/07/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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https://bugs.launchpad.net/bugs/1526683

Title:
  10ec:8821 rtl8821ae loses connection occasionally on 2.4 GHz network
  requiring hardware button to be toggled twice for connection to be re-
  established

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  rtl8821ae loses connection occasionally on 2.4 GHz networks requiring
  hardware button to be toggled twice for connection to be re-
  established.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.3.0-2-generic 4.3.0-2.11 [modified: boot/vmlinuz-4.3.0-2-generic]
  ProcVersionSignature: Ubuntu 4.3.0-2.11-generic 4.3.0
  Uname: Linux 4.3.0-2-generic x86_64
  NonfreeKernelModules: nvidia
  ApportVersion: 2.19.3-0ubuntu2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mikaela    1361 F.... pulseaudio
   /dev/snd/controlC1:  mikaela    1361 F.... pulseaudio
  CurrentDesktop: MATE
  Date: Wed Dec 16 11:35:09 2015
  HibernationDevice: RESUME=UUID=431ec214-73ef-4058-b283-5721bb5a45d2
  InstallationDate: Installed on 2015-12-12 (3 days ago)
  InstallationMedia: Ubuntu-MATE 16.04 LTS "Xenial Xerus" - Alpha amd64 (20151212)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 003: ID 0bda:57b4 Realtek Semiconductor Corp.
   Bus 001 Device 006: ID 13d3:3414 IMC Networks
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. X550JX
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.3.0-2-generic.efi.signed root=UUID=ab0e7270-40bc-4a68-a541-59fd96690354 ro rw acpi_osi=
  RelatedPackageVersions:
   linux-restricted-modules-4.3.0-2-generic N/A
   linux-backports-modules-4.3.0-2-generic  N/A
   linux-firmware                           1.154
  SourcePackage: linux
  UdevLog: Error: [Errno 2] Tiedostoa tai hakemistoa ei ole: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/07/2015
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X550JX.204
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X550JX
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX550JX.204:bd05/07/2015:svnASUSTeKCOMPUTERINC.:pnX550JX:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550JX:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X550JX
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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References

[Bug 1526683] [NEW] rtl8821ae has no connection on 5GHz networks and loses connection occassionally on 2.4 GHz networks requiring hardware button to be toggled twice for connection to be re-established
From: Mikaela Suomalainen, 2015-12-16