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[Bug 1530459] [NEW] Samsung SSD 840 failed to get NCQ

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: JohnShep <john@xxxxxxxxxx>
Date: Fri, 01 Jan 2016 18:59:01 -0000
Reply-to: Bug 1530459 <1530459@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Public bug reported:

[100700.464034] ata4.00: exception Emask 0x10 SAct 0x1f0000 SErr 0x400100 action 0x6 frozen
[100700.464040] ata4.00: irq_stat 0x08000000, interface fatal error
[100700.464043] ata4: SError: { UnrecovData Handshk }
[100700.464047] ata4.00: failed command: WRITE FPDMA QUEUED
[100700.464053] ata4.00: cmd 61/40:80:00:30:30/00:00:00:00:00/40 tag 16 ncq 32768 out
                         res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
[100700.464056] ata4.00: status: { DRDY }
[100700.464058] ata4.00: failed command: WRITE FPDMA QUEUED
[100700.464063] ata4.00: cmd 61/40:88:c0:30:30/00:00:00:00:00/40 tag 17 ncq 32768 out
                         res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
[100700.464066] ata4.00: status: { DRDY }
[100700.464068] ata4.00: failed command: WRITE FPDMA QUEUED
[100700.464073] ata4.00: cmd 61/c0:90:40:31:30/00:00:00:00:00/40 tag 18 ncq 98304 out
                         res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
[100700.464076] ata4.00: status: { DRDY }
[100700.464078] ata4.00: failed command: WRITE FPDMA QUEUED
[100700.464083] ata4.00: cmd 61/80:98:68:bd:75/00:00:01:00:00/40 tag 19 ncq 65536 out
                         res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
[100700.464086] ata4.00: status: { DRDY }
[100700.464088] ata4.00: failed command: WRITE FPDMA QUEUED
[100700.464093] ata4.00: cmd 61/40:a0:a8:bf:75/00:00:01:00:00/40 tag 20 ncq 32768 out
                         res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
[100700.464095] ata4.00: status: { DRDY }
[100700.464099] ata4: hard resetting link
[100700.784026] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[100700.785561] ata4.00: supports DRM functions and may not be fully accessible
[100700.785683] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
[100700.786069] ata4.00: supports DRM functions and may not be fully accessible
[100700.786138] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
[100700.786237] ata4.00: configured for UDMA/133
[100700.786260] ata4: EH complete

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: linux-image-4.2.0-22-generic 4.2.0-22.27
ProcVersionSignature: Ubuntu 4.2.0-22.27-generic 4.2.6
Uname: Linux 4.2.0-22-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  john       1370 F.... pulseaudio
CurrentDesktop: GNOME-Flashback:Unity
Date: Fri Jan  1 19:52:28 2016
HibernationDevice: RESUME=UUID=dedbb189-ef72-4e7e-911e-047a87675597
InstallationDate: Installed on 2015-12-26 (6 days ago)
InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
IwConfig:
 enp0s25   no wireless extensions.
 
 lo        no wireless extensions.
MachineType: Acer Aspire X3812
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-22-generic root=UUID=de0ff862-ed19-4927-bb3b-39775930e092 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.2.0-22-generic N/A
 linux-backports-modules-4.2.0-22-generic  N/A
 linux-firmware                            1.149.3
RfKill:
 
SourcePackage: linux
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/16/2009
dmi.bios.vendor: AMI
dmi.bios.version: P01-A0
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: WG43M
dmi.board.vendor: Acer
dmi.chassis.type: 3
dmi.chassis.vendor: Acer
dmi.modalias: dmi:bvnAMI:bvrP01-A0:bd08/16/2009:svnAcer:pnAspireX3812:pvr:rvnAcer:rnWG43M:rvr:cvnAcer:ct3:cvr:
dmi.product.name: Aspire X3812
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug wily

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https://bugs.launchpad.net/bugs/1530459

Title:
  Samsung SSD 840 failed to get NCQ

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  [100700.464034] ata4.00: exception Emask 0x10 SAct 0x1f0000 SErr 0x400100 action 0x6 frozen
  [100700.464040] ata4.00: irq_stat 0x08000000, interface fatal error
  [100700.464043] ata4: SError: { UnrecovData Handshk }
  [100700.464047] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464053] ata4.00: cmd 61/40:80:00:30:30/00:00:00:00:00/40 tag 16 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464056] ata4.00: status: { DRDY }
  [100700.464058] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464063] ata4.00: cmd 61/40:88:c0:30:30/00:00:00:00:00/40 tag 17 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464066] ata4.00: status: { DRDY }
  [100700.464068] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464073] ata4.00: cmd 61/c0:90:40:31:30/00:00:00:00:00/40 tag 18 ncq 98304 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464076] ata4.00: status: { DRDY }
  [100700.464078] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464083] ata4.00: cmd 61/80:98:68:bd:75/00:00:01:00:00/40 tag 19 ncq 65536 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464086] ata4.00: status: { DRDY }
  [100700.464088] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464093] ata4.00: cmd 61/40:a0:a8:bf:75/00:00:01:00:00/40 tag 20 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464095] ata4.00: status: { DRDY }
  [100700.464099] ata4: hard resetting link
  [100700.784026] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
  [100700.785561] ata4.00: supports DRM functions and may not be fully accessible
  [100700.785683] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786069] ata4.00: supports DRM functions and may not be fully accessible
  [100700.786138] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786237] ata4.00: configured for UDMA/133
  [100700.786260] ata4: EH complete

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-22-generic 4.2.0-22.27
  ProcVersionSignature: Ubuntu 4.2.0-22.27-generic 4.2.6
  Uname: Linux 4.2.0-22-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       1370 F.... pulseaudio
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Fri Jan  1 19:52:28 2016
  HibernationDevice: RESUME=UUID=dedbb189-ef72-4e7e-911e-047a87675597
  InstallationDate: Installed on 2015-12-26 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  IwConfig:
   enp0s25   no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Acer Aspire X3812
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-22-generic root=UUID=de0ff862-ed19-4927-bb3b-39775930e092 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-22-generic N/A
   linux-backports-modules-4.2.0-22-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/16/2009
  dmi.bios.vendor: AMI
  dmi.bios.version: P01-A0
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: WG43M
  dmi.board.vendor: Acer
  dmi.chassis.type: 3
  dmi.chassis.vendor: Acer
  dmi.modalias: dmi:bvnAMI:bvrP01-A0:bd08/16/2009:svnAcer:pnAspireX3812:pvr:rvnAcer:rnWG43M:rvr:cvnAcer:ct3:cvr:
  dmi.product.name: Aspire X3812
  dmi.sys.vendor: Acer

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Follow ups

[Bug 1530459] Re: Samsung SSD 840 failed to get NCQ
From: Launchpad Bug Tracker, 2016-03-03
[Bug 1530459] Re: Samsung SSD 840 failed to get NCQ
From: Christopher M. Penalver, 2016-01-02
[Bug 1530459] Re: Samsung SSD 840 failed to get NCQ
From: Christopher M. Penalver, 2016-01-01
[Bug 1530459] Status changed to Confirmed
From: Brad Figg, 2016-01-01