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[Bug 1530459] Re: Samsung SSD 840 failed to get NCQ

 

JohnShep, at your earliest convenience, could you please test the latest
upstream kernel available from the very top line at the top of the page
from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D (the release
names are irrelevant for testing, and please do not test the daily
folder)? Install instructions are available at
https://wiki.ubuntu.com/Kernel/MainlineBuilds . This will allow
additional upstream developers to examine the issue.

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is
the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of
kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this
report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bios-outdated-p01-a1
** Tags added: latest-bios-p01-a1

** Changed in: linux (Ubuntu)
   Importance: Low => Medium

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https://bugs.launchpad.net/bugs/1530459

Title:
  Samsung SSD 840 failed to get NCQ

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  [100700.464034] ata4.00: exception Emask 0x10 SAct 0x1f0000 SErr 0x400100 action 0x6 frozen
  [100700.464040] ata4.00: irq_stat 0x08000000, interface fatal error
  [100700.464043] ata4: SError: { UnrecovData Handshk }
  [100700.464047] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464053] ata4.00: cmd 61/40:80:00:30:30/00:00:00:00:00/40 tag 16 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464056] ata4.00: status: { DRDY }
  [100700.464058] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464063] ata4.00: cmd 61/40:88:c0:30:30/00:00:00:00:00/40 tag 17 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464066] ata4.00: status: { DRDY }
  [100700.464068] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464073] ata4.00: cmd 61/c0:90:40:31:30/00:00:00:00:00/40 tag 18 ncq 98304 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464076] ata4.00: status: { DRDY }
  [100700.464078] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464083] ata4.00: cmd 61/80:98:68:bd:75/00:00:01:00:00/40 tag 19 ncq 65536 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464086] ata4.00: status: { DRDY }
  [100700.464088] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464093] ata4.00: cmd 61/40:a0:a8:bf:75/00:00:01:00:00/40 tag 20 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464095] ata4.00: status: { DRDY }
  [100700.464099] ata4: hard resetting link
  [100700.784026] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
  [100700.785561] ata4.00: supports DRM functions and may not be fully accessible
  [100700.785683] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786069] ata4.00: supports DRM functions and may not be fully accessible
  [100700.786138] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786237] ata4.00: configured for UDMA/133
  [100700.786260] ata4: EH complete

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-22-generic 4.2.0-22.27
  ProcVersionSignature: Ubuntu 4.2.0-22.27-generic 4.2.6
  Uname: Linux 4.2.0-22-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       1370 F.... pulseaudio
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Fri Jan  1 19:52:28 2016
  HibernationDevice: RESUME=UUID=dedbb189-ef72-4e7e-911e-047a87675597
  InstallationDate: Installed on 2015-12-26 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  IwConfig:
   enp0s25   no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Acer Aspire X3812
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-22-generic root=UUID=de0ff862-ed19-4927-bb3b-39775930e092 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-22-generic N/A
   linux-backports-modules-4.2.0-22-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/16/2009
  dmi.bios.vendor: AMI
  dmi.bios.version: P01-A0
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: WG43M
  dmi.board.vendor: Acer
  dmi.chassis.type: 3
  dmi.chassis.vendor: Acer
  dmi.modalias: dmi:bvnAMI:bvrP01-A0:bd08/16/2009:svnAcer:pnAspireX3812:pvr:rvnAcer:rnWG43M:rvr:cvnAcer:ct3:cvr:
  dmi.product.name: Aspire X3812
  dmi.sys.vendor: Acer

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