kernel-packages team mailing list archive

Thread
Date
Re: [Bug 1530459] Re: Samsung SSD 840 failed to get NCQ

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: JohnShep <john@xxxxxxxxxx>
Date: Sat, 02 Jan 2016 15:01:19 -0000
Reply-to: Bug 1530459 <1530459@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Hi Chris,
I finally updated my bios (after six hours of frustration) and am now
using P01-A1, unfortunately the bug is still there :-(
Should I file a new report or would it be a lot easier for everyone if
I bought a new motherboard ?

[   67.584037] ata4: limiting SATA link speed to 1.5 Gbps
[   67.584043] ata4.00: exception Emask 0x10 SAct 0x40000001 SErr 0x0
action 0x6 frozen
[   67.584047] ata4.00: irq_stat 0x08000000, interface fatal error
[   67.584050] ata4.00: failed command: READ FPDMA QUEUED
[   67.584056] ata4.00: cmd 60/78:00:c0:bb:96/00:00:03:00:00/40 tag 0
ncq 61440 in
                        res 40/00:00:c0:bb:96/00:00:03:00:00/40 Emask
0x10 (ATA bus error)
[   67.584059] ata4.00: status: { DRDY }
[   67.584062] ata4.00: failed command: READ FPDMA QUEUED
[   67.584067] ata4.00: cmd 60/20:f0:10:ca:98/00:00:03:00:00/40 tag 30
ncq 16384 in
                        res 40/00:00:c0:bb:96/00:00:03:00:00/40 Emask
0x10 (ATA bus error)
[   67.584069] ata4.00: status: { DRDY }
[   67.584073] ata4: hard resetting link
[   67.904017] ata4: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[   67.904261] ata4.00: supports DRM functions and may not be fully accessible
[   67.904392] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
[   67.904835] ata4.00: supports DRM functions and may not be fully accessible
[   67.904912] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
[   67.905029] ata4.00: configured for UDMA/133
[   67.905044] ata4: EH complete

On 1 January 2016 at 20:36, Christopher M. Penalver
<christopher.m.penalver@xxxxxxxxx> wrote:
> JohnShep, thank you for reporting this and helping make Ubuntu better.
>
> As per http://us.acer.com/ac/en/US/content/drivers an update to your
> computer's buggy and outdated BIOS is available (P01-A1). If you update
> to this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, if the problem is still reproducible:
> 1) Please provide the output of the following terminal command (not perform an apport-collect):
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
> 2) Please make a comment specifically advising on if there was an improvement or not.
> 3) Please mark this report Status Confirmed. If it's not reproducible, please mark this as Invalid.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-p01-a1
>
> ** Changed in: linux (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: linux (Ubuntu)
>        Status: Confirmed => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1530459
>
> Title:
>   Samsung SSD 840 failed to get NCQ
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1530459/+subscriptions

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1530459

Title:
  Samsung SSD 840 failed to get NCQ

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  [100700.464034] ata4.00: exception Emask 0x10 SAct 0x1f0000 SErr 0x400100 action 0x6 frozen
  [100700.464040] ata4.00: irq_stat 0x08000000, interface fatal error
  [100700.464043] ata4: SError: { UnrecovData Handshk }
  [100700.464047] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464053] ata4.00: cmd 61/40:80:00:30:30/00:00:00:00:00/40 tag 16 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464056] ata4.00: status: { DRDY }
  [100700.464058] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464063] ata4.00: cmd 61/40:88:c0:30:30/00:00:00:00:00/40 tag 17 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464066] ata4.00: status: { DRDY }
  [100700.464068] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464073] ata4.00: cmd 61/c0:90:40:31:30/00:00:00:00:00/40 tag 18 ncq 98304 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464076] ata4.00: status: { DRDY }
  [100700.464078] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464083] ata4.00: cmd 61/80:98:68:bd:75/00:00:01:00:00/40 tag 19 ncq 65536 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464086] ata4.00: status: { DRDY }
  [100700.464088] ata4.00: failed command: WRITE FPDMA QUEUED
  [100700.464093] ata4.00: cmd 61/40:a0:a8:bf:75/00:00:01:00:00/40 tag 20 ncq 32768 out
                           res 40/00:88:c0:30:30/00:00:00:00:00/40 Emask 0x10 (ATA bus error)
  [100700.464095] ata4.00: status: { DRDY }
  [100700.464099] ata4: hard resetting link
  [100700.784026] ata4: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
  [100700.785561] ata4.00: supports DRM functions and may not be fully accessible
  [100700.785683] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786069] ata4.00: supports DRM functions and may not be fully accessible
  [100700.786138] ata4.00: failed to get NCQ Send/Recv Log Emask 0x1
  [100700.786237] ata4.00: configured for UDMA/133
  [100700.786260] ata4: EH complete

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-22-generic 4.2.0-22.27
  ProcVersionSignature: Ubuntu 4.2.0-22.27-generic 4.2.6
  Uname: Linux 4.2.0-22-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       1370 F.... pulseaudio
  CurrentDesktop: GNOME-Flashback:Unity
  Date: Fri Jan  1 19:52:28 2016
  HibernationDevice: RESUME=UUID=dedbb189-ef72-4e7e-911e-047a87675597
  InstallationDate: Installed on 2015-12-26 (6 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  IwConfig:
   enp0s25   no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: Acer Aspire X3812
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-22-generic root=UUID=de0ff862-ed19-4927-bb3b-39775930e092 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-22-generic N/A
   linux-backports-modules-4.2.0-22-generic  N/A
   linux-firmware                            1.149.3
  RfKill:
   
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/16/2009
  dmi.bios.vendor: AMI
  dmi.bios.version: P01-A0
  dmi.board.asset.tag: To Be Filled By O.E.M.
  dmi.board.name: WG43M
  dmi.board.vendor: Acer
  dmi.chassis.type: 3
  dmi.chassis.vendor: Acer
  dmi.modalias: dmi:bvnAMI:bvrP01-A0:bd08/16/2009:svnAcer:pnAspireX3812:pvr:rvnAcer:rnWG43M:rvr:cvnAcer:ct3:cvr:
  dmi.product.name: Aspire X3812
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1530459/+subscriptions
References

[Bug 1530459] [NEW] Samsung SSD 840 failed to get NCQ
From: JohnShep, 2016-01-01
[Bug 1530459] Re: Samsung SSD 840 failed to get NCQ
From: Christopher M. Penalver, 2016-01-01