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[Bug 1532267] Re: Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036] not recognized -UBUNTU 14.04


Leonardo Marques Rodrigues, thank you for taking the time to report this and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:
apport-collect 1532267

** Package changed: linux-lts-wily (Ubuntu) => linux (Ubuntu)

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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  Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036]  not
  recognized -UBUNTU 14.04

Status in linux package in Ubuntu:

Bug description:
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly.
  This problem was occurred also with kernel 3.19.

  The result of lspci -nnk | grep -iA2 net;

  02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
  	Subsystem: Acer Incorporated [ALI] Device [1025:098a]
  	Kernel driver in use: r8169
  03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
  	Subsystem: Lite-On Communications Inc Device [11ad:0803]
  	Kernel driver in use: ath9k

  The result of lsusb;

  Bus 003 Device 002: ID 8087:8001 Intel Corp. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
  Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
  Bus 001 Device 005: ID 046d:c534 Logitech, Inc. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  Expected Result: Bluetooth working
  Actual Result: No Bluetooth adapters found.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1
  ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
  Uname: Linux 4.2.0-23-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Jan  8 14:41:21 2016
  InstallationDate: Installed on 2015-12-25 (13 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-wily
  UpgradeStatus: No upgrade log present (probably fresh install)

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