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[Bug 1532267] Re: Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036] not recognized -UBUNTU 14.04

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: Leonardo Marques Rodrigues <leo.mrodrigues@xxxxxxxx>
Date: Sun, 10 Jan 2016 14:46:56 -0000
Reply-to: Bug 1532267 <1532267@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
apport information

** Tags added: apport-collected

** Description changed:

  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04
  
  I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly.
  This problem was occurred also with kernel 3.19.
  
  The result of lspci -nnk | grep -iA2 net;
  
  02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
  	Subsystem: Acer Incorporated [ALI] Device [1025:098a]
  	Kernel driver in use: r8169
  03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
  	Subsystem: Lite-On Communications Inc Device [11ad:0803]
  	Kernel driver in use: ath9k
  
  The result of lsusb;
  
  Bus 003 Device 002: ID 8087:8001 Intel Corp. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
  Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
  Bus 001 Device 005: ID 046d:c534 Logitech, Inc. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  
  Expected Result: Bluetooth working
  Actual Result: No Bluetooth adapters found.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1
  ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
  Uname: Linux 4.2.0-23-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Jan  8 14:41:21 2016
  InstallationDate: Installed on 2015-12-25 (13 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-wily
  UpgradeStatus: No upgrade log present (probably fresh install)
+ --- 
+ ApportVersion: 2.14.1-0ubuntu3.19
+ Architecture: amd64
+ AudioDevicesInUse:
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  lmrodrigues   2174 F.... pulseaudio
+  /dev/snd/controlC1:  lmrodrigues   2174 F.... pulseaudio
+ CurrentDesktop: Unity
+ DistroRelease: Ubuntu 14.04
+ HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894
+ InstallationDate: Installed on 2015-12-25 (15 days ago)
+ InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
+ MachineType: Acer Aspire E5-573G
+ NonfreeKernelModules: nvidia_modeset nvidia
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
+ RelatedPackageVersions:
+  linux-restricted-modules-4.2.0-23-generic N/A
+  linux-backports-modules-4.2.0-23-generic  N/A
+  linux-firmware                            1.144+ar3012
+ Tags:  trusty
+ Uname: Linux 4.2.0-23-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 09/25/2015
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.31
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: ZORO_BH
+ dmi.board.vendor: Acer
+ dmi.board.version: Type2 - A01 Board Version
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Chassis Manufacturer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
+ dmi.product.name: Aspire E5-573G
+ dmi.product.version: V3.72
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   https://bugs.launchpad.net/bugs/1532267/+attachment/4547438/+files/AlsaInfo.txt

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https://bugs.launchpad.net/bugs/1532267

Title:
  Bluetooth Qualcomm Atheros QCA9565 / AR9565 [168c:0036]  not
  recognized -UBUNTU 14.04

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Description:	Ubuntu 14.04.3 LTS
  Release:	14.04

  I have installed ubuntu 14.04 on my Acer Aspire E5-573G, and the bluetooth was not recognized, but wifi working perfectly.
  This problem was occurred also with kernel 3.19.

  The result of lspci -nnk | grep -iA2 net;

  02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
  	Subsystem: Acer Incorporated [ALI] Device [1025:098a]
  	Kernel driver in use: r8169
  03:00.0 Network controller [0280]: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter [168c:0036] (rev 01)
  	Subsystem: Lite-On Communications Inc Device [11ad:0803]
  	Kernel driver in use: ath9k

  The result of lsusb;

  Bus 003 Device 002: ID 8087:8001 Intel Corp. 
  Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
  Bus 001 Device 004: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
  Bus 001 Device 003: ID 1bcf:2c81 Sunplus Innovation Technology Inc. 
  Bus 001 Device 005: ID 046d:c534 Logitech, Inc. 
  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

  Expected Result: Bluetooth working
  Actual Result: No Bluetooth adapters found.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-4.2.0-23-generic 4.2.0-23.28~14.04.1
  ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
  Uname: Linux 4.2.0-23-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Fri Jan  8 14:41:21 2016
  InstallationDate: Installed on 2015-12-25 (13 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  SourcePackage: linux-lts-wily
  UpgradeStatus: No upgrade log present (probably fresh install)
  --- 
  ApportVersion: 2.14.1-0ubuntu3.19
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  lmrodrigues   2174 F.... pulseaudio
   /dev/snd/controlC1:  lmrodrigues   2174 F.... pulseaudio
  CurrentDesktop: Unity
  DistroRelease: Ubuntu 14.04
  HibernationDevice: RESUME=UUID=898c0089-7a66-4b09-b59b-0953113ce894
  InstallationDate: Installed on 2015-12-25 (15 days ago)
  InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805)
  MachineType: Acer Aspire E5-573G
  NonfreeKernelModules: nvidia_modeset nvidia
  Package: linux (not installed)
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-23-generic root=UUID=37df17cf-666c-4aa5-b851-ef8e5f7ce3e4 ro quiet splash vt.handoff=7
  ProcVersionSignature: Ubuntu 4.2.0-23.28~14.04.1-generic 4.2.6
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-23-generic N/A
   linux-backports-modules-4.2.0-23-generic  N/A
   linux-firmware                            1.144+ar3012
  Tags:  trusty
  Uname: Linux 4.2.0-23-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 09/25/2015
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.31
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: ZORO_BH
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.31:bd09/25/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire E5-573G
  dmi.product.version: V3.72
  dmi.sys.vendor: Acer

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