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Message #17612
[Bug 1231178] [NEW] Altec Lansing speakers remote control not working
Public bug reported:
This has been ongoing since 2010 ... I initially thought that it was a
hardware (Altec-Lansing speakers and/or Altec-Lansing remote control)
issue, but noting the timing of linux header updates (remote
intermittently working: range ~ 20 - minute - a couple of weeks working;
prolonged periods - up to 6+ months NOT working), I believe it is linux
(Ubuntu) problem.
======================================
From: Altec Lansing Customer Service <support@xxxxxxxxxxxxxxxx>
Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630)
Date: Fri, 4 Nov 2011 19:46:44 +0000
Request received: Wireless remote not workling (VS 4221 speakers)
(ticket #1630)
Hi - Your request (#1630) has been received, and is being reviewed by
our support staff.
----------------------------------------------
Hello: I have the VS 4221 speakers and two of the wireless remotes;
neither of the remotes works, even with new button batteries. I cannot
change the treble/bass, etc. Restarting my computer has no effect, nor
doe unplugging the speakers (electrical outlet), then plugging them back
in again.
======================================
----- Original Message(s): -----
Date: 2010 Apr 24 (Sat) 14:02
From: "Altec Lansing Support" <alteclansing@xxxxxxxxxxxx>
Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006]
Your question has been received. You should expect a response from us
within 72 hours. To access your question from our support site, click
the following link or paste it into your web browser.
http://alteclansing.custhelp.com/cgi-
bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931
Question Reference #100425-000006
Summary: Altec Lansing VS4221 remote does not work
Product Level 1: Powered Audio
Product Level 2: Satellite Speaker System
Date Created: 04/24/2010 02:02 PM
Last Updated: 04/24/2010 02:02 PM
Status: Unresolved
Date of Purchase: 11/13/2009
First Name : Victoria
Region: Canada
Discussion Thread:
Customer (Victoria S) - 04/24/2010 02:02 PM
April 24, 2010
Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the
remote suddenly stopped working; I thought it was the battery, but a
fresh (new) battery did nothing: the remote still fails to work, at all.
I cannot use the standby function,or more importantly adjust bass /
treble.
Please advise. Thanks, Victoria
===============================================================
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-53-generic 3.2.0-53.81
ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50
Uname: Linux 3.2.0-53-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: victoria 2169 F.... pulseaudio
/dev/snd/controlC0: victoria 2169 F.... pulseaudio
/dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48'
Mixer name : 'SigmaTel STAC9271D'
Components : 'HDA:83847627,80863001,00100201'
Controls : 44
Simple ctrls : 25
Card1.Amixer.info:
Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:0825'
Controls : 2
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'Mic',0
Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
Capture channels: Mono
Limits: Capture 0 - 6144
Mono: Capture 4608 [75%] [24.00dB] [on]
Date: Wed Sep 25 15:49:08 2013
HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MarkForUpload: True
ProcFB:
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash
RelatedPackageVersions:
linux-restricted-modules-3.2.0-53-generic N/A
linux-backports-modules-3.2.0-53-generic N/A
linux-firmware 1.79.6
RfKill:
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/21/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DP35DP
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD81073-207
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr:
** Affects: linux (Ubuntu)
Importance: Undecided
Status: Confirmed
** Tags: amd64 apport-bug precise running-unity staging
** Description changed:
This has been ongoing since 2010 .. I thought that it was a hardward
(Altec-Lansing speakers/remote control) issue, but noting the timimg of
linux header updates, I believe it is linux (Ubuntu) problem.
- ======================================
+ ======================================
From: Altec Lansing Customer Service <support@xxxxxxxxxxxxxxxx>
- To: 1 <1@xxxxxxxxxxxxxxxxxxxx>
Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630)
Date: Fri, 4 Nov 2011 19:46:44 +0000
# Please type your reply above this line #
Request received: Wireless remote not workling (VS 4221 speakers)
(ticket #1630)
Hi 1,
Your request (#1630) has been received, and is being reviewed by our
support staff.
To add additional comments, reply to this email or follow the link below:
http://alteclansingsupport.alteclansing.com/tickets/1630
----------------------------------------------
1, Nov-04 03:46 pm (EDT):
Hello: I hve the VS 4221 speakers and two of the wireless remotes;
neither of the remotes works, even with new button batteries. I cannot
change the treble/bass, etc.
Restarting my computer has no effect, nor doe unplugging the speakers
(electrical outlet), then plugging them back in again.
Please advise ... thanks.
-
--------------------------------
This email is a service from Altec Lansing Customer Service
===================================
- From: "Victoria S." <1@xxxxxxxxxxxxxxxxxxxx>
- To: Victoria (very public: 1@...) <1@xxxxxxxxxxxxxxxxxxxx>
+ From: "Victoria S."
Cc: "Altec Lansing Support" <alteclansing@xxxxxxxxxxxx>
Subject: Re: Altec Lansing VS4221 remote does not work [Incident: 100425-000006]
Date: Mon, 26 Apr 2010 08:21:13 -0700
Also posted online to "My Stuff: Questions" @ Altec Lansing,
http://alteclansing.custhelp.com
- -------------------------------
+ -------------------------------
Monday April 26, 2010
Hello: Please regard this issue as "Resolved:"
1. I found a link on your website for ordering a replacement remote for
free (shipping not included);
http://www.alteclansing.com/index.php?file=north_product_detail&iproduct_id=remote_for_vs4221
2. This morning (Apr. 26), after a few Ubuntu (v.9.10) updates ran /
installed, this remote began working again (without a system restart).
Go figure.
Anyway, this issue now appears to be resolved, satisfactorily.
Thanks, and have a great day! Victoria :-)
- ===============================================================
+ ===============================================================
----- Original Message(s): -----
Date: 2010 Apr 24 (Sat) 14:02
From: "Altec Lansing Support" <alteclansing@xxxxxxxxxxxx>
- To: 1@xxxxxxxxxxxxxxxxxxxx
Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006]
Your question has been received. You should expect a response from us
within 72 hours.
To access your question from our support site, click the following link
or paste it into your web browser.
http://alteclansing.custhelp.com/cgi-
bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931
Question Reference #100425-000006
Summary: Altec Lansing VS4221 remote does not work
Product Level 1: Powered Audio
Product Level 2: Sattellite Speaker System
Date Created: 04/24/2010 02:02 PM
Last Updated: 04/24/2010 02:02 PM
Status: Unresolved
Date of Purchase: 11/13/2009
First Name : Victoria
- Last Name:
+ Last Name:
Region: Canada
Store of Purchase: London Drugs
Discussion Thread:
Customer (Victoria S) - 04/24/2010 02:02 PM
April 24, 2010
Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the
remote suddenly stopped working; I thought it was the battery, but a
fresh (new) battery did nothing: the remote still fails to work, at all.
I cannot use the standby function,or more importantly adjust bass /
treble.
Please advise. Thanks, Victoria
[---001:001125:32828---]
- ===============================================================
+ ===============================================================
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-53-generic 3.2.0-53.81
ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50
Uname: Linux 3.2.0-53-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: victoria 2169 F.... pulseaudio
- /dev/snd/controlC0: victoria 2169 F.... pulseaudio
- /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: victoria 2169 F.... pulseaudio
+ /dev/snd/controlC0: victoria 2169 F.... pulseaudio
+ /dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
- Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48'
- Mixer name : 'SigmaTel STAC9271D'
- Components : 'HDA:83847627,80863001,00100201'
- Controls : 44
- Simple ctrls : 25
+ Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48'
+ Mixer name : 'SigmaTel STAC9271D'
+ Components : 'HDA:83847627,80863001,00100201'
+ Controls : 44
+ Simple ctrls : 25
Card1.Amixer.info:
- Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed'
- Mixer name : 'USB Mixer'
- Components : 'USB046d:0825'
- Controls : 2
- Simple ctrls : 1
+ Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed'
+ Mixer name : 'USB Mixer'
+ Components : 'USB046d:0825'
+ Controls : 2
+ Simple ctrls : 1
Card1.Amixer.values:
- Simple mixer control 'Mic',0
- Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
- Capture channels: Mono
- Limits: Capture 0 - 6144
- Mono: Capture 4608 [75%] [24.00dB] [on]
+ Simple mixer control 'Mic',0
+ Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
+ Capture channels: Mono
+ Limits: Capture 0 - 6144
+ Mono: Capture 4608 [75%] [24.00dB] [on]
Date: Wed Sep 25 15:49:08 2013
HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IwConfig:
- lo no wireless extensions.
-
- eth0 no wireless extensions.
+ lo no wireless extensions.
+
+ eth0 no wireless extensions.
MarkForUpload: True
ProcFB:
-
+
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash
RelatedPackageVersions:
- linux-restricted-modules-3.2.0-53-generic N/A
- linux-backports-modules-3.2.0-53-generic N/A
- linux-firmware 1.79.6
+ linux-restricted-modules-3.2.0-53-generic N/A
+ linux-backports-modules-3.2.0-53-generic N/A
+ linux-firmware 1.79.6
RfKill:
-
+
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/21/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DP35DP
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD81073-207
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr:
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1231178
Title:
Altec Lansing speakers remote control not working
Status in “linux” package in Ubuntu:
Confirmed
Bug description:
This has been ongoing since 2010 ... I initially thought that it was
a hardware (Altec-Lansing speakers and/or Altec-Lansing remote
control) issue, but noting the timing of linux header updates (remote
intermittently working: range ~ 20 - minute - a couple of weeks
working; prolonged periods - up to 6+ months NOT working), I believe
it is linux (Ubuntu) problem.
======================================
From: Altec Lansing Customer Service <support@xxxxxxxxxxxxxxxx>
Subject: Request received: Wireless remote not workling (VS 4221 speakers) (ticket #1630)
Date: Fri, 4 Nov 2011 19:46:44 +0000
Request received: Wireless remote not workling (VS 4221 speakers)
(ticket #1630)
Hi - Your request (#1630) has been received, and is being reviewed by
our support staff.
----------------------------------------------
Hello: I have the VS 4221 speakers and two of the wireless remotes;
neither of the remotes works, even with new button batteries. I
cannot change the treble/bass, etc. Restarting my computer has no
effect, nor doe unplugging the speakers (electrical outlet), then
plugging them back in again.
======================================
----- Original Message(s): -----
Date: 2010 Apr 24 (Sat) 14:02
From: "Altec Lansing Support" <alteclansing@xxxxxxxxxxxx>
Subject: Altec Lansing vs4221 remote does not work [Incident: 100425-000006]
Your question has been received. You should expect a response from us
within 72 hours. To access your question from our support site, click
the following link or paste it into your web browser.
http://alteclansing.custhelp.com/cgi-
bin/alteclansing.cfg/php/enduser/acct_login.php?p_next_page=myq_upd.php&p_iid=477391&p_created=1272142931
Question Reference #100425-000006
Summary: Altec Lansing VS4221 remote does not work
Product Level 1: Powered Audio
Product Level 2: Satellite Speaker System
Date Created: 04/24/2010 02:02 PM
Last Updated: 04/24/2010 02:02 PM
Status: Unresolved
Date of Purchase: 11/13/2009
First Name : Victoria
Region: Canada
Discussion Thread:
Customer (Victoria S) - 04/24/2010 02:02 PM
April 24, 2010
Hi: I purchased these speakers (VS4221) in Nov. 2009. This week, the
remote suddenly stopped working; I thought it was the battery, but a
fresh (new) battery did nothing: the remote still fails to work, at
all. I cannot use the standby function,or more importantly adjust
bass / treble.
Please advise. Thanks, Victoria
===============================================================
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-53-generic 3.2.0-53.81
ProcVersionSignature: Ubuntu 3.2.0-53.81-generic 3.2.50
Uname: Linux 3.2.0-53-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: victoria 2169 F.... pulseaudio
/dev/snd/controlC0: victoria 2169 F.... pulseaudio
/dev/snd/pcmC0D0p: victoria 2169 F...m pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xeb220000 irq 48'
Mixer name : 'SigmaTel STAC9271D'
Components : 'HDA:83847627,80863001,00100201'
Controls : 44
Simple ctrls : 25
Card1.Amixer.info:
Card hw:1 'U0x46d0x825'/'USB Device 0x46d:0x825 at usb-0000:00:1a.7-6.1, high speed'
Mixer name : 'USB Mixer'
Components : 'USB046d:0825'
Controls : 2
Simple ctrls : 1
Card1.Amixer.values:
Simple mixer control 'Mic',0
Capabilities: cvolume cvolume-joined cswitch cswitch-joined penum
Capture channels: Mono
Limits: Capture 0 - 6144
Mono: Capture 4608 [75%] [24.00dB] [on]
Date: Wed Sep 25 15:49:08 2013
HibernationDevice: RESUME=UUID=91c758d2-001a-4a17-baba-f49fb267dd6f
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
IwConfig:
lo no wireless extensions.
eth0 no wireless extensions.
MarkForUpload: True
ProcFB:
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-53-generic root=UUID=7dfce011-0edb-4c59-af1c-88e4f3b85c0e ro quiet splash
RelatedPackageVersions:
linux-restricted-modules-3.2.0-53-generic N/A
linux-backports-modules-3.2.0-53-generic N/A
linux-firmware 1.79.6
RfKill:
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/21/2008
dmi.bios.vendor: Intel Corp.
dmi.bios.version: DPP3510J.86A.0437.2008.0521.1933
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: DP35DP
dmi.board.vendor: Intel Corporation
dmi.board.version: AAD81073-207
dmi.chassis.type: 3
dmi.modalias: dmi:bvnIntelCorp.:bvrDPP3510J.86A.0437.2008.0521.1933:bd05/21/2008:svn:pn:pvr:rvnIntelCorporation:rnDP35DP:rvrAAD81073-207:cvn:ct3:cvr:
To manage notifications about this bug go to:
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