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[Bug 1591521] [NEW] Kernel Does not recognize some USB 3.0 hard drives

 

Public bug reported:

Connecting USB 3.0 external drive does not mount seems to choke at kernel level dmesg shows incomplete loading, never gets a device assigned.
look at usb 4-1 in dmesg


Running on 16,04 latest on vmware fusion on an apple mac book pro,
confirmed works correctly in ubuntu 14.04 on vm AND vanilla kernel 4.4.13, 
confirmed bug on different HW with kernel 4.4.10 imac arch linux bare metal

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  john       1836 F.... pulseaudio
CurrentDesktop: XFCE
Date: Sat Jun 11 07:31:18 2016
HibernationDevice: RESUME=UUID=814c9f61-7a4e-43bf-8a22-32628d812842
InstallationDate: Installed on 2014-07-20 (691 days ago)
InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
IwConfig:
 ens33     no wireless extensions.
 
 lo        no wireless extensions.
MachineType: VMware, Inc. VMware Virtual Platform
ProcFB: 0 svgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=7828d00a-d744-4ecf-a5f4-9f6fe0006ff6 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic  N/A
 linux-firmware                            1.157
RfKill:
 0: hci0: Bluetooth
 	Soft blocked: no
 	Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-05-19 (22 days ago)
dmi.bios.date: 07/02/2015
dmi.bios.vendor: Phoenix Technologies LTD
dmi.bios.version: 6.00
dmi.board.name: 440BX Desktop Reference Platform
dmi.board.vendor: Intel Corporation
dmi.board.version: None
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 1
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
dmi.product.name: VMware Virtual Platform
dmi.product.version: None
dmi.sys.vendor: VMware, Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

** Attachment added: "logs recommended from text and dmesg"
   https://bugs.launchpad.net/bugs/1591521/+attachment/4681722/+files/log.tgz

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https://bugs.launchpad.net/bugs/1591521

Title:
  Kernel Does not recognize some USB 3.0 hard drives

Status in linux package in Ubuntu:
  New

Bug description:
  Connecting USB 3.0 external drive does not mount seems to choke at kernel level dmesg shows incomplete loading, never gets a device assigned.
  look at usb 4-1 in dmesg

  
  Running on 16,04 latest on vmware fusion on an apple mac book pro,
  confirmed works correctly in ubuntu 14.04 on vm AND vanilla kernel 4.4.13, 
  confirmed bug on different HW with kernel 4.4.10 imac arch linux bare metal

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-24-generic 4.4.0-24.43
  ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
  Uname: Linux 4.4.0-24-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  john       1836 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Sat Jun 11 07:31:18 2016
  HibernationDevice: RESUME=UUID=814c9f61-7a4e-43bf-8a22-32628d812842
  InstallationDate: Installed on 2014-07-20 (691 days ago)
  InstallationMedia: Lubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  IwConfig:
   ens33     no wireless extensions.
   
   lo        no wireless extensions.
  MachineType: VMware, Inc. VMware Virtual Platform
  ProcFB: 0 svgadrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic root=UUID=7828d00a-d744-4ecf-a5f4-9f6fe0006ff6 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-24-generic N/A
   linux-backports-modules-4.4.0-24-generic  N/A
   linux-firmware                            1.157
  RfKill:
   0: hci0: Bluetooth
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: Upgraded to xenial on 2016-05-19 (22 days ago)
  dmi.bios.date: 07/02/2015
  dmi.bios.vendor: Phoenix Technologies LTD
  dmi.bios.version: 6.00
  dmi.board.name: 440BX Desktop Reference Platform
  dmi.board.vendor: Intel Corporation
  dmi.board.version: None
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 1
  dmi.chassis.vendor: No Enclosure
  dmi.chassis.version: N/A
  dmi.modalias: dmi:bvnPhoenixTechnologiesLTD:bvr6.00:bd07/02/2015:svnVMware,Inc.:pnVMwareVirtualPlatform:pvrNone:rvnIntelCorporation:rn440BXDesktopReferencePlatform:rvrNone:cvnNoEnclosure:ct1:cvrN/A:
  dmi.product.name: VMware Virtual Platform
  dmi.product.version: None
  dmi.sys.vendor: VMware, Inc.

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