kernel-packages team mailing list archive

[Juan Carlos Amengual <1595969@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

I bought this laptop three years ago. Used Kubuntu 14.04 and 15.04
without **any** problem. A couple of weeks ago I installed Kubuntu 16.04
as always (formatting /root partition and doing a fresh install, not an
upgrade). Since then both suspend and hibernation hang the laptop: the
screen goes black, the laptop seems to stop but it won't. After a couple
of minutes the fan can be heard and there is no way to restart linux. I
have to power off the laptop (the hard way) and then turn it on. I have
followed some threads and it seems that this is a common bug (it happens
in several different hardware configurations). The original
4.4.0-22-generic kernel has been updated to versions 23 and 24 (current)
but no way. The bug is still present. Thanks a lot in advance!

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-24-generic 4.4.0-24.43
ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
Uname: Linux 4.4.0-24-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC1:  jcamen     1409 F.... pulseaudio
 /dev/snd/controlC0:  jcamen     1409 F.... pulseaudio
CurrentDesktop: KDE
Date: Fri Jun 24 16:07:20 2016
HibernationDevice: RESUME=UUID=17e78447-07a8-4fbb-9f86-955840d83074
InstallationDate: Installed on 2016-06-06 (18 days ago)
InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
MachineType: Acer Aspire V5-552G
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=92ac6050-61ef-4135-b375-623a96d7f33d ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-4.4.0-24-generic N/A
 linux-backports-modules-4.4.0-24-generic  N/A
 linux-firmware                            1.157.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/28/2013
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V2.04
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Dazzle_RL
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.04:bd08/28/2013:svnAcer:pnAspireV5-552G:pvrV2.04:rvnAcer:rnDazzle_RL:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire V5-552G
dmi.product.version: V2.04
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

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https://bugs.launchpad.net/bugs/1595969

Title:
  Suspend doesn't work in ACER laptop

Status in linux package in Ubuntu:
  New

Bug description:
  I bought this laptop three years ago. Used Kubuntu 14.04 and 15.04
  without **any** problem. A couple of weeks ago I installed Kubuntu
  16.04 as always (formatting /root partition and doing a fresh install,
  not an upgrade). Since then both suspend and hibernation hang the
  laptop: the screen goes black, the laptop seems to stop but it won't.
  After a couple of minutes the fan can be heard and there is no way to
  restart linux. I have to power off the laptop (the hard way) and then
  turn it on. I have followed some threads and it seems that this is a
  common bug (it happens in several different hardware configurations).
  The original 4.4.0-22-generic kernel has been updated to versions 23
  and 24 (current) but no way. The bug is still present. Thanks a lot in
  advance!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: linux-image-4.4.0-24-generic 4.4.0-24.43
  ProcVersionSignature: Ubuntu 4.4.0-24.43-generic 4.4.10
  Uname: Linux 4.4.0-24-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  jcamen     1409 F.... pulseaudio
   /dev/snd/controlC0:  jcamen     1409 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Fri Jun 24 16:07:20 2016
  HibernationDevice: RESUME=UUID=17e78447-07a8-4fbb-9f86-955840d83074
  InstallationDate: Installed on 2016-06-06 (18 days ago)
  InstallationMedia: Kubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  MachineType: Acer Aspire V5-552G
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-24-generic.efi.signed root=UUID=92ac6050-61ef-4135-b375-623a96d7f33d ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.4.0-24-generic N/A
   linux-backports-modules-4.4.0-24-generic  N/A
   linux-firmware                            1.157.1
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/28/2013
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V2.04
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: Dazzle_RL
  dmi.board.vendor: Acer
  dmi.board.version: Type2 - A01 Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.04:bd08/28/2013:svnAcer:pnAspireV5-552G:pvrV2.04:rvnAcer:rnDazzle_RL:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire V5-552G
  dmi.product.version: V2.04
  dmi.sys.vendor: Acer

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