kernel-packages team mailing list archive

[Michael Pavlyshko <pavlushko@xxxxxx>]

Public bug reported:

My headphone does not play any audio, but my laptop speakers do. 
The laptop speakers mute when I plug in headphones, but then no audio plays.

Headphones doesn't work only if I reboot my notebook from Windows 8.
If I shutdown notebook and then boot it again, headphones work.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: alsa-base 1.0.25+dfsg-0ubuntu4
ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
Uname: Linux 3.11.0-13-generic x86_64
ApportVersion: 2.12.5-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  mixaill    1980 F.... pulseaudio
Date: Sun Nov  3 00:27:36 2013
InstallationDate: Installed on 2013-10-19 (14 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
Symptom_Card: Встроенное аудио - HDA Intel PCH
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  mixaill    1980 F.... pulseaudio
Symptom_Jack: Black Headphone Out, Right
Symptom_Type: No sound at all
Title: [K56CB, Realtek ALC270, Black Headphone Out, Right] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/13/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: K56CB.205
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: K56CB
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK56CB.205:bd03/13/2013:svnASUSTeKCOMPUTERINC.:pnK56CB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK56CB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: K56CB
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug kernel-sound saucy

** Attachment added: "diff between alsa_info.sh output when headphones work and output when headphones doesn't work"
   https://bugs.launchpad.net/bugs/1247480/+attachment/3898814/+files/alsainfo.diff

** Also affects: linux (Ubuntu)
   Importance: Undecided
       Status: New

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1247480

Title:
  [K56CB, Realtek ALC270, Black Headphone Out, Right] No sound at all

Status in “alsa-driver” package in Ubuntu:
  New
Status in “linux” package in Ubuntu:
  New

Bug description:
  My headphone does not play any audio, but my laptop speakers do. 
  The laptop speakers mute when I plug in headphones, but then no audio plays.

  Headphones doesn't work only if I reboot my notebook from Windows 8.
  If I shutdown notebook and then boot it again, headphones work.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: alsa-base 1.0.25+dfsg-0ubuntu4
  ProcVersionSignature: Ubuntu 3.11.0-13.20-generic 3.11.6
  Uname: Linux 3.11.0-13-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mixaill    1980 F.... pulseaudio
  Date: Sun Nov  3 00:27:36 2013
  InstallationDate: Installed on 2013-10-19 (14 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:PCH failed
  Symptom_Card: Встроенное аудио - HDA Intel PCH
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mixaill    1980 F.... pulseaudio
  Symptom_Jack: Black Headphone Out, Right
  Symptom_Type: No sound at all
  Title: [K56CB, Realtek ALC270, Black Headphone Out, Right] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 03/13/2013
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: K56CB.205
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: K56CB
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK56CB.205:bd03/13/2013:svnASUSTeKCOMPUTERINC.:pnK56CB:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK56CB:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: K56CB
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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