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Message #29545
[Bug 1000016] Re: After suspending laptop, can't resume, can't reboot, no BIOS
Dan Furlani, as per
http://support.toshiba.com/support/driversResults?freeText=3335975 an
update is available for your BIOS (1.70). If you update to this
following https://help.ubuntu.com/community/BiosUpdate , does it change
anything?
If not, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful.
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Thank you for your understanding.
** Tags added: bios-outdated-1.70
** Changed in: linux (Ubuntu)
Status: Triaged => Incomplete
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https://bugs.launchpad.net/bugs/1000016
Title:
After suspending laptop, can't resume, can't reboot, no BIOS
Status in The Linux Kernel:
Incomplete
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Toshiba Satellite C675D-S7109 with Ubuntu 12.04 (64-bit).
After suspending, there's no way to resume (tried keys, mouse buttons,
power button). The fan was still running and both power LEDs were on
(one indicating the laptop is plugged in, one indicating it's powered
on).
I held down the power button for 8s to force it to power off. Fan goes
off, HD spins down, power light goes out, all as expected.
When I hit the power button to turn it back on, fan comes on, HD spins
up, but it doesn't show the BIOS splash screen or anything -- just a
totally black screen, like before I powered it off.
Removing and replacing the battery allows it to boot normally.
I tried sudo pm-hibernate -- it worked, except it didn't actually shut
down the laptop. After I heard the HD spin down I forced power off.
On power-on, it resumed from hibernation just fine.
ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-24-generic 3.2.0-24.37
ProcVersionSignature: Ubuntu 3.2.0-24.37-generic 3.2.14
Uname: Linux 3.2.0-24-generic x86_64
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices:
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC269VB Analog [ALC269VB Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
ApportVersion: 2.0.1-0ubuntu7
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC269VB Analog [ALC269VB Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: dan 1962 F.... pulseaudio
Card0.Amixer.info:
Card hw:0 'SB'/'HDA ATI SB at 0xfeb40000 irq 16'
Mixer name : 'Realtek ALC269VB'
Components : 'HDA:10ec0269,1179fd78,00100100'
Controls : 18
Simple ctrls : 10
Date: Tue May 15 19:25:35 2012
HibernationDevice: RESUME=UUID=779be664-2a45-4295-822e-8570a5937ab3
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: TOSHIBA Satellite C675D
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=9e3d7179-cda7-440c-9853-922d2b9f6f7b ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-3.2.0-24-generic N/A
linux-backports-modules-3.2.0-24-generic N/A
linux-firmware 1.79
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/01/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.60
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: TKBSB
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.60
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.60:bd07/01/2011:svnTOSHIBA:pnSatelliteC675D:pvrPSC4AU-029015:rvnPEGATRONCORPORATION:rnTKBSB:rvr1.60:cvnTOSHIBA:ct10:cvrToBeFilledByO.E.M.:
dmi.product.name: Satellite C675D
dmi.product.version: PSC4AU-029015
dmi.sys.vendor: TOSHIBA
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