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[JenniferHodgdon <1257817@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

Somehow (and I cannot remember what was involved), after purchasing this laptop 
[Toshiba Portege Z935-ST4N03]
in June of 2013, I was able to install Ubuntu from a USB drive, and have set up a dual-boot system with Windows 8 and Ubuntu.

However, in testing of another bug
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1214180 I have been
asked a couple of times to download an Ubunto development ISO image,
boot into it, and see if the suspend-resume problem described there has
been fixed.

This machine does not have a CD/DVD drive, so I made a USB stick, but I
was unable to boot off the USB in August and again recently in December
of this year, and I was asked in that bug to report the booting problem
separately using the terminal "ubuntu-bug linux" command, so here I am.

Here are the details of my latest attempt:

a)  I downloaded the ISO from http://cdimage.ubuntu.com/daily-
live/current/ labeled

 trusty-desktop-amd64.iso 03-Dec-2013 07:49 884M Desktop image for
64-bit PC (AMD64) computers (standard download)

and used the Startup Disk Creator utility on my desktop machine (which
is running the 12.0-4 LTS version of Ubuntu currently) to create a
startup USB stick from it.

This is almost certainly the same Startup Disk Creator utility I used
when I originally set up my computer in June, but it is probably a
different USB stick.

b) Following the instructions on
https://help.ubuntu.com/community/UEFI
(because I do have UEFI on this computer), I also verified that I have Secure Boot disabled in the BIOS (that was already the case) and that RapidStart Technology is disabled (that was also already the case). And I set the BIOS to boot off USB first. I am booting in UEFI mode.

c) I then attempted to boot my Toshiba Portege laptop off that USB
stick. I have USB as first in boot order (and I also tried by hitting
F12 during bootup and manually selecting to boot off the USB stick) (and
I tried all 3 USB ports on the computer, just in case they behaved
differently, because I think one is USB-3 and the other two are USB-2).

In all cases, I got an error message that was too quick to see, and then
ended up at my normal hard disk (well, SSD disk) boot menu, where I
could boot normally (not off the USB in other words).

d) By filming the bootup sequence with my digital camera, I was able to
freeze the frame where the error message appeared and read it. I
attached a screen shot in that other issue, and I think the message says
(I'm not entirely sure about the first line, as it was a bit blurry):

Could not get fio for li->DevIceHandle: 2
Failed to find fs
Failed to load image
Failed to find fs
Failed to load image
Press any key to continue...

I will also attach the screen shot here.

e) I was able to use the USB stick to boot my desktop machine. It does
not use UEFI, but at least I was able to confirm that the USB stick is
bootable and works as a "Live" version of Ubuntu.

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: linux-image-3.8.0-27-generic 3.8.0-27.40
ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
Uname: Linux 3.8.0-27-generic x86_64
ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  jhodgdon   2208 F.... pulseaudio
CurrentDmesg:
 [    9.616245] postgres (1483): /proc/1483/oom_adj is deprecated, please use /proc/1483/oom_score_adj instead.
 [    9.960883] init: anacron main process (1384) killed by TERM signal
 [   11.475801] init: plymouth-stop pre-start process (1885) terminated with status 1
Date: Wed Dec  4 08:07:02 2013
HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
InstallationDate: Installed on 2013-06-17 (169 days ago)
InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
MachineType: TOSHIBA PORTEGE Z935
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
RelatedPackageVersions:
 linux-restricted-modules-3.8.0-27-generic N/A
 linux-backports-modules-3.8.0-27-generic  N/A
 linux-firmware                            1.106
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/04/2013
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 6.70
dmi.board.asset.tag: 0000000000
dmi.board.name: PORTEGE Z935
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: PORTEGE Z935
dmi.product.version: PT234U-07101X
dmi.sys.vendor: TOSHIBA

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: Confirmed


** Tags: amd64 apport-bug raring

** Attachment added: "Screen shot of boot-up error messages, freeze framed from a video shot"
   https://bugs.launchpad.net/bugs/1257817/+attachment/3923217/+files/message.png

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1257817

Title:
   [Toshiba Portege Z935-ST4N03] cannot boot Ubuntu ISO image off USB
  stick

Status in “linux” package in Ubuntu:
  Confirmed

Bug description:
  Somehow (and I cannot remember what was involved), after purchasing this laptop 
  [Toshiba Portege Z935-ST4N03]
  in June of 2013, I was able to install Ubuntu from a USB drive, and have set up a dual-boot system with Windows 8 and Ubuntu.

  However, in testing of another bug
  https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1214180 I have
  been asked a couple of times to download an Ubunto development ISO
  image, boot into it, and see if the suspend-resume problem described
  there has been fixed.

  This machine does not have a CD/DVD drive, so I made a USB stick, but
  I was unable to boot off the USB in August and again recently in
  December of this year, and I was asked in that bug to report the
  booting problem separately using the terminal "ubuntu-bug linux"
  command, so here I am.

  Here are the details of my latest attempt:

  a)  I downloaded the ISO from http://cdimage.ubuntu.com/daily-
  live/current/ labeled

   trusty-desktop-amd64.iso 03-Dec-2013 07:49 884M Desktop image for
  64-bit PC (AMD64) computers (standard download)

  and used the Startup Disk Creator utility on my desktop machine (which
  is running the 12.0-4 LTS version of Ubuntu currently) to create a
  startup USB stick from it.

  This is almost certainly the same Startup Disk Creator utility I used
  when I originally set up my computer in June, but it is probably a
  different USB stick.

  b) Following the instructions on
  https://help.ubuntu.com/community/UEFI
  (because I do have UEFI on this computer), I also verified that I have Secure Boot disabled in the BIOS (that was already the case) and that RapidStart Technology is disabled (that was also already the case). And I set the BIOS to boot off USB first. I am booting in UEFI mode.

  c) I then attempted to boot my Toshiba Portege laptop off that USB
  stick. I have USB as first in boot order (and I also tried by hitting
  F12 during bootup and manually selecting to boot off the USB stick)
  (and I tried all 3 USB ports on the computer, just in case they
  behaved differently, because I think one is USB-3 and the other two
  are USB-2).

  In all cases, I got an error message that was too quick to see, and
  then ended up at my normal hard disk (well, SSD disk) boot menu, where
  I could boot normally (not off the USB in other words).

  d) By filming the bootup sequence with my digital camera, I was able
  to freeze the frame where the error message appeared and read it. I
  attached a screen shot in that other issue, and I think the message
  says (I'm not entirely sure about the first line, as it was a bit
  blurry):

  Could not get fio for li->DevIceHandle: 2
  Failed to find fs
  Failed to load image
  Failed to find fs
  Failed to load image
  Press any key to continue...

  I will also attach the screen shot here.

  e) I was able to use the USB stick to boot my desktop machine. It does
  not use UEFI, but at least I was able to confirm that the USB stick is
  bootable and works as a "Live" version of Ubuntu.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.04
  Package: linux-image-3.8.0-27-generic 3.8.0-27.40
  ProcVersionSignature: Ubuntu 3.8.0-27.40-generic 3.8.13.4
  Uname: Linux 3.8.0-27-generic x86_64
  ApportVersion: 2.9.2-0ubuntu8.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  jhodgdon   2208 F.... pulseaudio
  CurrentDmesg:
   [    9.616245] postgres (1483): /proc/1483/oom_adj is deprecated, please use /proc/1483/oom_score_adj instead.
   [    9.960883] init: anacron main process (1384) killed by TERM signal
   [   11.475801] init: plymouth-stop pre-start process (1885) terminated with status 1
  Date: Wed Dec  4 08:07:02 2013
  HibernationDevice: RESUME=UUID=83309235-54d3-42b7-92d8-7fac594f6e68
  InstallationDate: Installed on 2013-06-17 (169 days ago)
  InstallationMedia: Xubuntu 13.04 "Raring Ringtail" - Release amd64 (20130423.1)
  MachineType: TOSHIBA PORTEGE Z935
  MarkForUpload: True
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-27-generic root=UUID=cc61d39a-8b97-457b-88b2-710d49656f9f ro acpi_backlight=vendor
  RelatedPackageVersions:
   linux-restricted-modules-3.8.0-27-generic N/A
   linux-backports-modules-3.8.0-27-generic  N/A
   linux-firmware                            1.106
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 04/04/2013
  dmi.bios.vendor: TOSHIBA
  dmi.bios.version: Version 6.70
  dmi.board.asset.tag: 0000000000
  dmi.board.name: PORTEGE Z935
  dmi.board.vendor: TOSHIBA
  dmi.board.version: Version A0
  dmi.chassis.asset.tag: 0000000000
  dmi.chassis.type: 10
  dmi.chassis.vendor: TOSHIBA
  dmi.chassis.version: Version 1.0
  dmi.modalias: dmi:bvnTOSHIBA:bvrVersion6.70:bd04/04/2013:svnTOSHIBA:pnPORTEGEZ935:pvrPT234U-07101X:rvnTOSHIBA:rnPORTEGEZ935:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
  dmi.product.name: PORTEGE Z935
  dmi.product.version: PT234U-07101X
  dmi.sys.vendor: TOSHIBA

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