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Message #37983
[Bug 1176355] Re: Can't access USB external disk
*** This bug is a duplicate of bug 1161985 ***
https://bugs.launchpad.net/bugs/1161985
Hi, I have the same issue but it seems to affect ALL USB disks.
I unfortunately only have 1 on me right now but this disk does work on
Windows and I'm fairly certain that I had no USB issues in November
2013, I suspect an update in December messed things up. I have also
tried with 2 other USB disks which did work previously and they also are
not working.
DMESG Ouptput:
[33712.381565] usb 1-1.2: new high-speed USB device number 4 using ehci_hcd
[33712.553269] usb 1-1.2: New USB device found, idVendor=0011, idProduct=7788
[33712.553273] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[33712.553276] usb 1-1.2: Product: Mass Storage
[33712.553278] usb 1-1.2: Manufacturer: Generic
[33712.553280] usb 1-1.2: SerialNumber: 29F9C21B
[33712.553948] scsi5 : usb-storage 1-1.2:1.0
[33713.552907] scsi 5:0:0:0: Direct-Access Generic Flash Disk 8.00 PQ: 0 ANSI: 2
[33713.553945] sd 5:0:0:0: Attached scsi generic sg2 type 0
[33713.555480] sd 5:0:0:0: [sdb] 16691200 512-byte logical blocks: (8.54 GB/7.95 GiB)
[33713.556071] sd 5:0:0:0: [sdb] Write Protect is off
[33713.556074] sd 5:0:0:0: [sdb] Mode Sense: 03 00 00 00
[33713.556572] sd 5:0:0:0: [sdb] No Caching mode page present
[33713.556576] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[33713.559217] sd 5:0:0:0: [sdb] No Caching mode page present
[33713.559222] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[33713.609029] sdb: sdb1
[33713.611489] sd 5:0:0:0: [sdb] No Caching mode page present
[33713.611494] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[33713.611497] sd 5:0:0:0: [sdb] Attached SCSI removable disk
[33744.352957] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33775.322639] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33806.228316] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33837.134160] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33868.167673] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33899.073388] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[33899.241280] sd 5:0:0:0: [sdb] Media Changed
[33899.241285] sd 5:0:0:0: [sdb]
[33899.241287] Result: hostbyte=DID_ABORT driverbyte=DRIVER_SENSE
[33899.241289] sd 5:0:0:0: [sdb]
[33899.241290] Sense Key : Unit Attention [current]
[33899.241294] Info fld=0x0
[33899.241296] sd 5:0:0:0: [sdb]
[33899.241299] Add. Sense: Not ready to ready change, medium may have changed
[33899.241301] sd 5:0:0:0: [sdb] CDB:
[33899.241303] Read(10): 28 00 00 fe af f8 00 00 01 00
[33899.241311] end_request: I/O error, dev sdb, sector 16691192
[33899.241315] Buffer I/O error on device sdb, logical block 2086399
[33899.245484] sd 5:0:0:0: [sdb] No Caching mode page present
[33899.245489] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[33899.247723] sd 5:0:0:0: [sdb] No Caching mode page present
[33899.247728] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[33899.297542] sdb: sdb1
[33929.979207] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
lsusb -v:
Bus 001 Device 004: ID 0011:7788
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0011
idProduct 0x7788
bcdDevice 1.03
iManufacturer 1
iProduct 2
iSerial 3
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
sudo fdisk -l: (this hangs for quite a while on sdb - I've posted the
dmesg output below as well to show the hang)
WARNING: GPT (GUID Partition Table) detected on '/dev/sda'! The util
fdisk doesn't support GPT. Use GNU Parted.
Disk /dev/sda: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00000000
Device Boot Start End Blocks Id System
/dev/sda1 1 1953525167 976762583+ ee GPT
[34242.648865] INFO: task fdisk:30025 blocked for more than 120 seconds.
[34242.648868] "echo 0 > /proc/sys/kernel/hung_task_timeout_secs" disables this message.
[34242.648870] fdisk D ffffffff8180cb60 0 30025 30024 0x00000000
[34242.648876] ffff88003c28f8d8 0000000000000086 0000000000013980 0000000000000001
[34242.648880] ffff88003c28ffd8 ffff88003c28ffd8 ffff88003c28ffd8 0000000000013980
[34242.648884] ffffffff81c13460 ffff8800266e8000 ffff88011e2939f0 7fffffffffffffff
[34242.648887] Call Trace:
[34242.648896] [<ffffffff8169a189>] schedule+0x29/0x70
[34242.648899] [<ffffffff816988a5>] schedule_timeout+0x2a5/0x320
[34242.648905] [<ffffffff81087546>] ? ttwu_do_activate.constprop.84+0x66/0x70
[34242.648908] [<ffffffff81087626>] ? ttwu_queue+0xd6/0xf0
[34242.648912] [<ffffffff81699fdf>] wait_for_common+0xdf/0x180
[34242.648916] [<ffffffff8108a360>] ? try_to_wake_up+0x200/0x200
[34242.648919] [<ffffffff8169a15d>] wait_for_completion+0x1d/0x20
[34242.648924] [<ffffffff81071331>] wait_on_work+0x191/0x1a0
[34242.648927] [<ffffffff8106f420>] ? do_work_for_cpu+0x30/0x30
[34242.648932] [<ffffffff81072263>] __cancel_work_timer+0x73/0x80
[34242.648935] [<ffffffff81072282>] cancel_delayed_work_sync+0x12/0x20
[34242.648940] [<ffffffff813179f8>] disk_block_events+0x98/0xa0
[34242.648944] [<ffffffff811bff13>] __blkdev_get+0x73/0x480
[34242.648947] [<ffffffff811c0500>] ? blkdev_get+0x1e0/0x1e0
[34242.648950] [<ffffffff811c037e>] blkdev_get+0x5e/0x1e0
[34242.648952] [<ffffffff811c0500>] ? blkdev_get+0x1e0/0x1e0
[34242.648955] [<ffffffff811c055d>] blkdev_open+0x5d/0x80
[34242.648959] [<ffffffff8118518e>] do_dentry_open+0x22e/0x2b0
[34242.648963] [<ffffffff811866b8>] __dentry_open+0x18/0x70
[34242.648966] [<ffffffff8118674d>] vfs_open+0x3d/0x40
[34242.648969] [<ffffffff81186898>] nameidata_to_filp+0x58/0xa0
[34242.648973] [<ffffffff8119427c>] do_last+0x4bc/0x850
[34242.648977] [<ffffffff81196946>] path_openat+0xd6/0x440
[34242.648980] [<ffffffff8106ffe0>] ? __queue_work+0xe0/0x330
[34242.648984] [<ffffffff81196dd2>] do_filp_open+0x42/0xa0
[34242.648988] [<ffffffff8169b0ae>] ? _raw_spin_lock+0xe/0x20
[34242.648993] [<ffffffff811a4461>] ? alloc_fd+0xd1/0x120
[34242.648996] [<ffffffff811869d4>] do_sys_open+0xf4/0x230
[34242.649000] [<ffffffff81188835>] ? fput+0x25/0x30
[34242.649003] [<ffffffff81186b31>] sys_open+0x21/0x30
[34242.649007] [<ffffffff816a3929>] system_call_fastpath+0x16/0x1b
[34271.220012] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[34271.388040] sd 5:0:0:0: [sdb] Media Changed
[34271.388044] sd 5:0:0:0: [sdb]
[34271.388046] Result: hostbyte=DID_ABORT driverbyte=DRIVER_SENSE
[34271.388048] sd 5:0:0:0: [sdb]
[34271.388050] Sense Key : Unit Attention [current]
[34271.388054] Info fld=0x0
[34271.388056] sd 5:0:0:0: [sdb]
[34271.388058] Add. Sense: Not ready to ready change, medium may have changed
[34271.388061] sd 5:0:0:0: [sdb] CDB:
[34271.388062] Read(10): 28 00 00 fe af f8 00 00 01 00
[34271.388070] end_request: I/O error, dev sdb, sector 16691192
[34271.388074] Buffer I/O error on device sdb, logical block 2086399
[34271.391112] sd 5:0:0:0: [sdb] No Caching mode page present
[34271.391117] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[34271.393358] sd 5:0:0:0: [sdb] No Caching mode page present
[34271.393362] sd 5:0:0:0: [sdb] Assuming drive cache: write through
[34271.443174] sdb: sdb1
[34302.125860] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
[34333.031689] usb 1-1.2: reset high-speed USB device number 4 using ehci_hcd
This is a major issue for me as I can only access my Ubuntu machine via
the network and this was working 1 month ago.
Rowan
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https://bugs.launchpad.net/bugs/1176355
Title:
Can't access USB external disk
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Running 13.04 with linux-generic 3.8.0.19.35. USB external disk cannot
be accessed.
dmesg output:
[ 4555.788102] usb 1-5: new high-speed USB device number 6 using ehci-pci
[ 4555.921838] usb 1-5: New USB device found, idVendor=14cd, idProduct=6116
[ 4555.921848] usb 1-5: New USB device strings: Mfr=1, Product=3, SerialNumber=2
[ 4555.921855] usb 1-5: Product: USB 2.0 SATA BRIDGE
[ 4555.921861] usb 1-5: Manufacturer: Super Top
[ 4555.921867] usb 1-5: SerialNumber: M6116018VF16
[ 4555.993515] Initializing USB Mass Storage driver...
[ 4555.993646] usbcore: registered new interface driver usb-storage
[ 4555.993649] USB Mass Storage support registered.
[ 4556.037533] scsi2 : usb-storage 1-5:1.0
[ 4556.037724] usbcore: registered new interface driver ums-cypress
[ 4557.037022] scsi 2:0:0:0: Direct-Access WDC WD50 00BEVT-22A0RT0 PQ: 0 ANSI: 0
[ 4557.038772] sd 2:0:0:0: Attached scsi generic sg2 type 0
[ 4557.045687] sd 2:0:0:0: [sdb] 976773168 512-byte logical blocks: (500 GB/465 GiB)
[ 4557.046300] sd 2:0:0:0: [sdb] Write Protect is off
[ 4557.046309] sd 2:0:0:0: [sdb] Mode Sense: 03 00 00 00
[ 4557.047053] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.047062] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.051810] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.051821] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.070000] sdb: sdb1
[ 4557.072555] sd 2:0:0:0: [sdb] No Caching mode page present
[ 4557.072564] sd 2:0:0:0: [sdb] Assuming drive cache: write through
[ 4557.072571] sd 2:0:0:0: [sdb] Attached SCSI disk
[ 4565.104079] usb 1-5: reset high-speed USB device number 6 using ehci-pci
[ 4632.315329] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4632.315340] sd 2:0:0:0: [sdb]
[ 4632.315345] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 4632.315351] sd 2:0:0:0: [sdb]
[ 4632.315355] Sense Key : Hardware Error [current]
[ 4632.315364] sd 2:0:0:0: [sdb]
[ 4632.315370] Add. Sense: No additional sense information
[ 4632.315376] sd 2:0:0:0: [sdb] CDB:
[ 4632.315379] Read(10): 28 00 3a 38 4c 2f 00 00 08 00
[ 4632.315402] end_request: I/O error, dev sdb, sector 976768047
[ 4632.315411] quiet_error: 42 callbacks suppressed
[ 4632.315418] Buffer I/O error on device sdb1, logical block 488383992
[ 4632.315425] Buffer I/O error on device sdb1, logical block 488383993
[ 4632.315431] Buffer I/O error on device sdb1, logical block 488383994
[ 4632.315436] Buffer I/O error on device sdb1, logical block 488383995
[ 4699.370972] sd 2:0:0:0: [sdb] Unhandled sense code
[ 4699.370980] sd 2:0:0:0: [sdb]
[ 4699.370985] Result: hostbyte=DID_ERROR driverbyte=DRIVER_SENSE
[ 4699.370989] sd 2:0:0:0: [sdb]
[ 4699.370992] Sense Key : Hardware Error [current]
[ 4699.370999] sd 2:0:0:0: [sdb]
[ 4699.371003] Add. Sense: No additional sense information
[ 4699.371008] sd 2:0:0:0: [sdb] CDB:
[ 4699.371010] Read(10): 28 00 00 00 00 00 00 00 08 00
[ 4699.371027] end_request: I/O error, dev sdb, sector 0
[ 4699.371034] Buffer I/O error on device sdb, logical block 0
lsusb -v:
Bus 001 Device 006: ID 14cd:6116 Super Top M6116 SATA Bridge
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x14cd Super Top
idProduct 0x6116 M6116 SATA Bridge
bcdDevice 1.60
iManufacturer 1
iProduct 3
iSerial 2
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 32
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xc0
Self Powered
MaxPower 2mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
The hardware worked correctly with 12.04 on the same machine, and
still works fine with another machine running 12.04. It obviously
fails with 13.04.
USB memory sticks can be used without problems.
---
ApportVersion: 2.9.2-0ubuntu8
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: roseg 1598 F.... pulseaudio
CRDA:
country DE:
(2400 - 2483 @ 40), (N/A, 20)
(5150 - 5250 @ 40), (N/A, 20), NO-OUTDOOR
(5250 - 5350 @ 40), (N/A, 20), NO-OUTDOOR, DFS
(5470 - 5725 @ 40), (N/A, 26), DFS
DistroRelease: Ubuntu 13.04
HibernationDevice: RESUME=UUID=831980a2-7829-431b-a832-9b8c3662d934
InstallationDate: Installed on 2012-06-10 (328 days ago)
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release i386 (20120423)
MachineType: LENOVO 0768B9G
MarkForUpload: True
Package: linux (not installed)
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.8.0-19-generic root=UUID=20e9e855-7dd4-40fc-adb8-98fcfec6b8d4 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.8.0-19.29-generic 3.8.8
RelatedPackageVersions:
linux-restricted-modules-3.8.0-19-generic N/A
linux-backports-modules-3.8.0-19-generic N/A
linux-firmware 1.106
Tags: raring
Uname: Linux 3.8.0-19-generic i686
UpgradeStatus: Upgraded to raring on 2013-04-26 (8 days ago)
UserGroups: adm cdrom dip lpadmin netdev plugdev sambashare sudo
dmi.bios.date: 06/04/07
dmi.bios.vendor: LENOVO
dmi.bios.version: 61ET37WW
dmi.board.name: CAPELL VALLEY(NAPA) CRB
dmi.board.vendor: LENOVO
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLENOVO:bvr61ET37WW:bd06/04/07:svnLENOVO:pn0768B9G:pvr3000N100:rvnLENOVO:rnCAPELLVALLEY(NAPA)CRB:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: 0768B9G
dmi.product.version: 3000 N100
dmi.sys.vendor: LENOVO
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