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Message #42698
[Bug 1274002] [NEW] [CLEVO CO. W240EU/W250EUQ/W270EUQ] suspend/resume failure
Public bug reported:
My laptop sometimes fails to come back from suspend. I will suspend it
by closing the lid, and the power light on the side of the laptop will
start blinking indicating it's suspended. After sometime the light will
have stopped blinking, and upon opening the lid, the computer won't
resume. I have to press the power button for a few seconds to get it to
power up.
One time I had to remove the battery, because the laptop refused to
power up after I put it on suspend.
On the next power up after a failed resume, I always get the Ubuntu "An
error happened" dialog.
This originally happened on Saucy. I upgraded to Trusty in the hopes
that the problem would be gone, but it's still there as well.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-5-generic 3.13.0-5.20
ProcVersionSignature: Ubuntu 3.13.0-5.20-generic 3.13.0
Uname: Linux 3.13.0-5-generic i686
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.2-0ubuntu2
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: david 1356 F.... pulseaudio
Date: Tue Jan 28 22:21:25 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
InstallationDate: Installed on 2013-08-19 (162 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
InterpreterPath: /usr/bin/python3.3
MachineType: CLEVO CO. W240EU/W250EUQ/W270EUQ
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
TERM=linux
PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-5-generic root=UUID=fa95b2e7-43a7-4c3f-b083-956b3e8b3f53 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-5-generic N/A
linux-backports-modules-3.13.0-5-generic N/A
linux-firmware 1.122
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
Title: [CLEVO CO. W240EU/W250EUQ/W270EUQ] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 02/26/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W240EU/W250EUQ/W270EUQ
dmi.board.vendor: CLEVO CO.
dmi.board.version: V3.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd02/26/2013:svnCLEVOCO.:pnW240EU/W250EUQ/W270EUQ:pvrNotApplicable:rvnCLEVOCO.:rnW240EU/W250EUQ/W270EUQ:rvrV3.0:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: W240EU/W250EUQ/W270EUQ
dmi.product.version: Not Applicable
dmi.sys.vendor: CLEVO CO.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: apport-kerneloops i386 resume saucy suspend trusty
** Tags added: saucy
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1274002
Title:
[CLEVO CO. W240EU/W250EUQ/W270EUQ] suspend/resume failure
Status in “linux” package in Ubuntu:
New
Bug description:
My laptop sometimes fails to come back from suspend. I will suspend it
by closing the lid, and the power light on the side of the laptop will
start blinking indicating it's suspended. After sometime the light
will have stopped blinking, and upon opening the lid, the computer
won't resume. I have to press the power button for a few seconds to
get it to power up.
One time I had to remove the battery, because the laptop refused to
power up after I put it on suspend.
On the next power up after a failed resume, I always get the Ubuntu
"An error happened" dialog.
This originally happened on Saucy. I upgraded to Trusty in the hopes
that the problem would be gone, but it's still there as well.
ProblemType: KernelOops
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-5-generic 3.13.0-5.20
ProcVersionSignature: Ubuntu 3.13.0-5.20-generic 3.13.0
Uname: Linux 3.13.0-5-generic i686
Annotation: This occured during a previous suspend and prevented it from resuming properly.
ApportVersion: 2.13.2-0ubuntu2
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: david 1356 F.... pulseaudio
Date: Tue Jan 28 22:21:25 2014
ExecutablePath: /usr/share/apport/apportcheckresume
Failure: suspend/resume
InstallationDate: Installed on 2013-08-19 (162 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release i386 (20130424)
InterpreterPath: /usr/bin/python3.3
MachineType: CLEVO CO. W240EU/W250EUQ/W270EUQ
ProcCmdline: /usr/bin/python3 /usr/share/apport/apportcheckresume
ProcEnviron:
TERM=linux
PATH=(custom, no user)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-5-generic root=UUID=fa95b2e7-43a7-4c3f-b083-956b3e8b3f53 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.13.0-5-generic N/A
linux-backports-modules-3.13.0-5-generic N/A
linux-firmware 1.122
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
Title: [CLEVO CO. W240EU/W250EUQ/W270EUQ] suspend/resume failure
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
dmi.bios.date: 02/26/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4.6.5
dmi.board.asset.tag: Tag 12345
dmi.board.name: W240EU/W250EUQ/W270EUQ
dmi.board.vendor: CLEVO CO.
dmi.board.version: V3.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4.6.5:bd02/26/2013:svnCLEVOCO.:pnW240EU/W250EUQ/W270EUQ:pvrNotApplicable:rvnCLEVOCO.:rnW240EU/W250EUQ/W270EUQ:rvrV3.0:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: W240EU/W250EUQ/W270EUQ
dmi.product.version: Not Applicable
dmi.sys.vendor: CLEVO CO.
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