kernel-packages team mailing list archive

[raphaelh <raphael.huck@xxxxxxx>]

Public bug reported:

Although the touchpad works without problems under Windows 7, which
excludes a hardware problem, it does not work at all under a fresh
install of Xubuntu 14.04 (lsb_release -rd reports "Ubuntu 14.04 LTS").

It does not work either with all package updates installed, with the
latest available kernel 3.13.0-24-generic (I've tried several kernels to
no avail).

Suspicious things are :

* The line "psmouse serio4: Failed to enable mouse on isa0060/serio4"
appearing multiple times in the output from dmesg

* Touchpad listed as "PS/2 Logitech Wheel Mouse" in the output from
xinput

Please tell me anything I can do to further help debugging this issue.
Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  caro       1714 F.... pulseaudio
CurrentDesktop: XFCE
Date: Mon May 26 17:37:49 2014
HibernationDevice: RESUME=UUID=f30dff4e-4096-44ed-bfc9-bf94867200c8
InstallationDate: Installed on 2014-05-19 (7 days ago)
InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
MachineType: ASUSTeK COMPUTER INC. X450CC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=52aacf3a-ef2c-43e7-a2bc-62e531074b9a ro quiet splash vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic  N/A
 linux-firmware                             1.127.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/12/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X450CC.210
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X450CC
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX450CC.210:bd02/12/2014:svnASUSTeKCOMPUTERINC.:pnX450CC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX450CC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: X450CC
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
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https://bugs.launchpad.net/bugs/1323346

Title:
  Asus X450CC touchpad not working

Status in “linux” package in Ubuntu:
  New

Bug description:
  Although the touchpad works without problems under Windows 7, which
  excludes a hardware problem, it does not work at all under a fresh
  install of Xubuntu 14.04 (lsb_release -rd reports "Ubuntu 14.04 LTS").

  It does not work either with all package updates installed, with the
  latest available kernel 3.13.0-24-generic (I've tried several kernels
  to no avail).

  Suspicious things are :

  * The line "psmouse serio4: Failed to enable mouse on isa0060/serio4"
  appearing multiple times in the output from dmesg

  * Touchpad listed as "PS/2 Logitech Wheel Mouse" in the output from
  xinput

  Please tell me anything I can do to further help debugging this issue.
  Thanks!

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-24-generic 3.13.0-24.47
  ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
  Uname: Linux 3.13.0-24-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  caro       1714 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Mon May 26 17:37:49 2014
  HibernationDevice: RESUME=UUID=f30dff4e-4096-44ed-bfc9-bf94867200c8
  InstallationDate: Installed on 2014-05-19 (7 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.2)
  MachineType: ASUSTeK COMPUTER INC. X450CC
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=52aacf3a-ef2c-43e7-a2bc-62e531074b9a ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-24-generic N/A
   linux-backports-modules-3.13.0-24-generic  N/A
   linux-firmware                             1.127.2
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/12/2014
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: X450CC.210
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: X450CC
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX450CC.210:bd02/12/2014:svnASUSTeKCOMPUTERINC.:pnX450CC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX450CC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: X450CC
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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