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[Paul Kilgo <paulkilgo@xxxxxxxxx>]

Public bug reported:

Several of our Dell Precision T3600 (and possibly all) machines cannot
seem to find their OS partition after they automatically installed
3.2.0-63-generic this morning. We physically removed the drives and made
sure they were in good shape and the BIOS seems to recognize the drive
still. The only thing that seemed to work was rebooting the machine into
a previous kernel (3.2.0-61-generic).

These machines are running 12.04 at the moment.

Essentially what we are seeing when booting the problematic kernel is:

ata7: reset failed (errno=-11), retrying in 10 secs
ata7: reset failed (errno=-11), retrying in 35 secs
Gave up waiting for root device.  Common problems:
 - Boot args ...
   ...
 - Missing modules (cat /proc/modules; ls /dev)

It then says the disk does not exist and drops to a BusyBox shell.
Apologies for the lack of full output as I'm having to transcribe since
I couldn't get a hold of the logs. I'm attaching a photo.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-61-generic 3.2.0-61.93
ProcVersionSignature: Ubuntu 3.2.0-61.93-generic 3.2.55
Uname: Linux 3.2.0-61-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
AplayDevices: aplay: device_list:252: no soundcards found...
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
ArecordDevices: arecord: device_list:252: no soundcards found...
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC1', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D3p', '/dev/snd/pcmC1D7p', '/dev/snd/pcmC1D8p', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D2c', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CRDA: Error: [Errno 2] No such file or directory
CurrentDmesg:
 Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
 dmesg: write failed: Broken pipe
Date: Tue May 27 16:30:08 2014
IwConfig: Error: [Errno 2] No such file or directory
MachineType: Dell Inc. Precision T3600
MarkForUpload: True
ProcEnviron:
 LANGUAGE=en_US:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB:
 
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-61-generic root=UUID=5e792f6f-030a-4d96-ab50-b03c80bcbd71 ro splash quiet
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RfKill: Error: [Errno 2] No such file or directory
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:
 
dmi.bios.date: 10/25/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0PTTT9
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd10/25/2012:svnDellInc.:pnPrecisionT3600:pvr01:rvnDellInc.:rn0PTTT9:rvrA01:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision T3600
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug precise

** Attachment added: "Photo of output"
   https://bugs.launchpad.net/bugs/1323836/+attachment/4120914/+files/20140527_162306.jpg

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https://bugs.launchpad.net/bugs/1323836

Title:
  [Dell Precision T3600] 3.2.0-63-generic cannot find OS partition upon
  boot

Status in “linux” package in Ubuntu:
  New

Bug description:
  Several of our Dell Precision T3600 (and possibly all) machines cannot
  seem to find their OS partition after they automatically installed
  3.2.0-63-generic this morning. We physically removed the drives and
  made sure they were in good shape and the BIOS seems to recognize the
  drive still. The only thing that seemed to work was rebooting the
  machine into a previous kernel (3.2.0-61-generic).

  These machines are running 12.04 at the moment.

  Essentially what we are seeing when booting the problematic kernel is:

  ata7: reset failed (errno=-11), retrying in 10 secs
  ata7: reset failed (errno=-11), retrying in 35 secs
  Gave up waiting for root device.  Common problems:
   - Boot args ...
     ...
   - Missing modules (cat /proc/modules; ls /dev)

  It then says the disk does not exist and drops to a BusyBox shell.
  Apologies for the lack of full output as I'm having to transcribe
  since I couldn't get a hold of the logs. I'm attaching a photo.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-61-generic 3.2.0-61.93
  ProcVersionSignature: Ubuntu 3.2.0-61.93-generic 3.2.55
  Uname: Linux 3.2.0-61-generic x86_64
  NonfreeKernelModules: nvidia
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  AplayDevices: aplay: device_list:252: no soundcards found...
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: amd64
  ArecordDevices: arecord: device_list:252: no soundcards found...
  AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC1', '/dev/snd/hwC1D0', '/dev/snd/pcmC1D3p', '/dev/snd/pcmC1D7p', '/dev/snd/pcmC1D8p', '/dev/snd/controlC0', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/pcmC0D2c', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
  CRDA: Error: [Errno 2] No such file or directory
  CurrentDmesg:
   Error: command ['sh', '-c', 'dmesg | comm -13 --nocheck-order /var/log/dmesg -'] failed with exit code 1: comm: /var/log/dmesg: Permission denied
   dmesg: write failed: Broken pipe
  Date: Tue May 27 16:30:08 2014
  IwConfig: Error: [Errno 2] No such file or directory
  MachineType: Dell Inc. Precision T3600
  MarkForUpload: True
  ProcEnviron:
   LANGUAGE=en_US:
   TERM=xterm
   PATH=(custom, no user)
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  ProcFB:
   
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-61-generic root=UUID=5e792f6f-030a-4d96-ab50-b03c80bcbd71 ro splash quiet
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RfKill: Error: [Errno 2] No such file or directory
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  WifiSyslog:
   
  dmi.bios.date: 10/25/2012
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A06
  dmi.board.name: 0PTTT9
  dmi.board.vendor: Dell Inc.
  dmi.board.version: A01
  dmi.chassis.type: 7
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA06:bd10/25/2012:svnDellInc.:pnPrecisionT3600:pvr01:rvnDellInc.:rn0PTTT9:rvrA01:cvnDellInc.:ct7:cvr:
  dmi.product.name: Precision T3600
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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