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[Bug 1331919] Re: Closed laptop just showing black screen when opened

To: kernel-packages@xxxxxxxxxxxxxxxxxxx
From: "Christopher M. Penalver" <christopher.m.penalver@xxxxxxxxx>
Date: Thu, 19 Jun 2014 10:30:08 -0000
Reply-to: Bug 1331919 <1331919@xxxxxxxxxxxxxxxxxx>
Sender: bounces@xxxxxxxxxxxxx
Mike Valenza, thank you for reporting this and helping make Ubuntu better. As per http://us.gateway.com/gw/en/US/content/drivers-downloads an update to your BIOS is available (72.08). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Thank you for your understanding.

** Description changed:

- This appears to be another example of bug
- https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1283938.  Like
- other users who have reported this problem in this bug, I am finding
- that the computer, which is running Xubuntu, will not wake up after
- going to sleep when closing the laptop.  All I see is a black screen.
+ My computer will not wake up after going to sleep when closing the
+ laptop. All I see is a black screen.
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic i686
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: i386
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  mike       2009 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  mike       2009 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Jun 18 21:52:24 2014
  HibernationDevice: RESUME=UUID=254b7140-5907-4df2-b1aa-f8671f6c654f
  InstallationDate: Installed on 2014-06-05 (13 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
  Lsusb:
-  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
-  Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
-  Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
-  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
-  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+  Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
+  Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: Gateway Gateway M685
  PccardctlIdent:
-  Socket 0:
-    no product info available
+  Socket 0:
+    no product info available
  PccardctlStatus:
-  Socket 0:
-    no card
+  Socket 0:
+    no card
  ProcFB:
-  
+ 
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=6476d1cb-6d18-4fbf-96eb-9b078025d0b6 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-29-generic N/A
-  linux-backports-modules-3.13.0-29-generic  N/A
-  linux-firmware                             1.127.2
+  linux-restricted-modules-3.13.0-29-generic N/A
+  linux-backports-modules-3.13.0-29-generic  N/A
+  linux-firmware                             1.127.2
  RfKill:
-  0: phy0: Wireless LAN
-  	Soft blocked: no
-  	Hard blocked: no
+  0: phy0: Wireless LAN
+   Soft blocked: no
+   Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/17/2006
  dmi.bios.vendor: Gateway
  dmi.bios.version: 72.02
  dmi.board.vendor: Gateway
  dmi.board.version: 7202
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 8
  dmi.chassis.vendor: Gateway
  dmi.chassis.version: Rev.1
  dmi.modalias: dmi:bvnGateway:bvr72.02:bd02/17/2006:svnGateway:pnGatewayM685:pvr3402439:rvnGateway:rn:rvr7202:cvnGateway:ct8:cvrRev.1:
  dmi.product.name: Gateway M685
  dmi.product.version: 3402439
  dmi.sys.vendor: Gateway

** Tags removed: trusty
** Tags added: bios-outdated-72.08 rusty

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

** Summary changed:

- Closed laptop just showing black screen when opened
+ [Gateway M685] Closed laptop just showing black screen when opened

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1331919

Title:
  [Gateway M685] Closed laptop just showing black screen when opened

Status in “linux” package in Ubuntu:
  Incomplete

Bug description:
  My computer will not wake up after going to sleep when closing the
  laptop. All I see is a black screen.

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-29-generic 3.13.0-29.53
  ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
  Uname: Linux 3.13.0-29-generic i686
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  mike       2009 F.... pulseaudio
  CurrentDesktop: XFCE
  Date: Wed Jun 18 21:52:24 2014
  HibernationDevice: RESUME=UUID=254b7140-5907-4df2-b1aa-f8671f6c654f
  InstallationDate: Installed on 2014-06-05 (13 days ago)
  InstallationMedia: Xubuntu 14.04 LTS "Trusty Tahr" - Release i386 (20140416.2)
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  MachineType: Gateway Gateway M685
  PccardctlIdent:
   Socket 0:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
  ProcFB:

  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=6476d1cb-6d18-4fbf-96eb-9b078025d0b6 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-29-generic N/A
   linux-backports-modules-3.13.0-29-generic  N/A
   linux-firmware                             1.127.2
  RfKill:
   0: phy0: Wireless LAN
    Soft blocked: no
    Hard blocked: no
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/17/2006
  dmi.bios.vendor: Gateway
  dmi.bios.version: 72.02
  dmi.board.vendor: Gateway
  dmi.board.version: 7202
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 8
  dmi.chassis.vendor: Gateway
  dmi.chassis.version: Rev.1
  dmi.modalias: dmi:bvnGateway:bvr72.02:bd02/17/2006:svnGateway:pnGatewayM685:pvr3402439:rvnGateway:rn:rvr7202:cvnGateway:ct8:cvrRev.1:
  dmi.product.name: Gateway M685
  dmi.product.version: 3402439
  dmi.sys.vendor: Gateway

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References

[Bug 1331919] [NEW] Closed laptop just showing black screen when opened
From: Mike Valenza, 2014-06-19