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[Bug 1338016] [NEW] Laptop headphones stopped working after updating system

 

Public bug reported:

When I applied updates installing linux-image-3.2.0-65-generic, the
laptop headphones (sound system) stopped working.  When I pull out the
sound-system plug, sound works through the (pathetic) laptop speakers.
Sound is at a reasonable level, and is not muted.

When I reboot with the former system linux-image-3.2.0-61-generic, sound
works through the speaker system as it always did before.

I am using an Acer Aspire 4339, running Ubuntu (Unity) 12.04.

I expected sound (audio) to continue working through my sound system
after applying system updates, but it didn't.  The only way to get any
sound is to use the laptop speakers.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: linux-image-3.2.0-65-generic 3.2.0-65.98
ProcVersionSignature: Ubuntu 3.2.0-65.98-generic 3.2.60
Uname: Linux 3.2.0-65-generic i686
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC271X Analog [ALC271X Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  aere       1872 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0x94400000 irq 43'
   Mixer name	: 'Intel IbexPeak HDMI'
   Components	: 'HDA:10ec0269,10250603,00100100 HDA:80862804,10250603,00100000'
   Controls      : 26
   Simple ctrls  : 12
Date: Fri Jul  4 23:19:11 2014
HibernationDevice: RESUME=UUID=99533f61-b95a-4027-a9c3-9caa0f8d132b
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
MachineType: Acer Aspire 4339
MarkForUpload: True
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-65-generic root=UUID=bd632fd3-3d27-494b-a963-c20a35136dc6 ro quiet splash
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-65-generic N/A
 linux-backports-modules-3.2.0-65-generic  N/A
 linux-firmware                            1.79.16
SourcePackage: linux
StagingDrivers: mei
UpgradeStatus: Upgraded to precise on 2012-06-13 (751 days ago)
dmi.bios.date: 05/30/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: V1.05
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HMA_CP
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnINSYDE:bvrV1.05:bd05/30/2011:svnAcer:pnAspire4339:pvrV1.05:rvnAcer:rnHMA_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 4339
dmi.product.version: V1.05
dmi.sys.vendor: Acer

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 precise running-unity staging

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https://bugs.launchpad.net/bugs/1338016

Title:
  Laptop headphones stopped working after updating system

Status in “linux” package in Ubuntu:
  New

Bug description:
  When I applied updates installing linux-image-3.2.0-65-generic, the
  laptop headphones (sound system) stopped working.  When I pull out the
  sound-system plug, sound works through the (pathetic) laptop speakers.
  Sound is at a reasonable level, and is not muted.

  When I reboot with the former system linux-image-3.2.0-61-generic,
  sound works through the speaker system as it always did before.

  I am using an Acer Aspire 4339, running Ubuntu (Unity) 12.04.

  I expected sound (audio) to continue working through my sound system
  after applying system updates, but it didn't.  The only way to get any
  sound is to use the laptop speakers.

  ProblemType: Bug
  DistroRelease: Ubuntu 12.04
  Package: linux-image-3.2.0-65-generic 3.2.0-65.98
  ProcVersionSignature: Ubuntu 3.2.0-65.98-generic 3.2.60
  Uname: Linux 3.2.0-65-generic i686
  AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
  ApportVersion: 2.0.1-0ubuntu17.6
  Architecture: i386
  ArecordDevices:
   **** List of CAPTURE Hardware Devices ****
   card 0: Intel [HDA Intel], device 0: ALC271X Analog [ALC271X Analog]
     Subdevices: 1/1
     Subdevice #0: subdevice #0
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  aere       1872 F.... pulseaudio
  Card0.Amixer.info:
   Card hw:0 'Intel'/'HDA Intel at 0x94400000 irq 43'
     Mixer name	: 'Intel IbexPeak HDMI'
     Components	: 'HDA:10ec0269,10250603,00100100 HDA:80862804,10250603,00100000'
     Controls      : 26
     Simple ctrls  : 12
  Date: Fri Jul  4 23:19:11 2014
  HibernationDevice: RESUME=UUID=99533f61-b95a-4027-a9c3-9caa0f8d132b
  InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  MachineType: Acer Aspire 4339
  MarkForUpload: True
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-65-generic root=UUID=bd632fd3-3d27-494b-a963-c20a35136dc6 ro quiet splash
  RelatedPackageVersions:
   linux-restricted-modules-3.2.0-65-generic N/A
   linux-backports-modules-3.2.0-65-generic  N/A
   linux-firmware                            1.79.16
  SourcePackage: linux
  StagingDrivers: mei
  UpgradeStatus: Upgraded to precise on 2012-06-13 (751 days ago)
  dmi.bios.date: 05/30/2011
  dmi.bios.vendor: INSYDE
  dmi.bios.version: V1.05
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: HMA_CP
  dmi.board.vendor: Acer
  dmi.board.version: Base Board Version
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnINSYDE:bvrV1.05:bd05/30/2011:svnAcer:pnAspire4339:pvrV1.05:rvnAcer:rnHMA_CP:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.name: Aspire 4339
  dmi.product.version: V1.05
  dmi.sys.vendor: Acer

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