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[Bug 1369247] Re: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1

 

Thank you for taking the time to report this bug and helping to make
Ubuntu better.  Reviewing your dmesg attachment in this bug report it
seems that there is a problem with your hardware.  I recommend
performing a back up and then investigating the situation.  Measures you
might take include checking cable connections and using software tools
to investigate the health of your hardware.  In the event that is is not
in fact an error with your hardware please set the bug's status back to
New.  Thanks and good luck!

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inappropriately; please just reply to this message indicating so.]

** Tags added: hardware-error

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Invalid

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https://bugs.launchpad.net/bugs/1369247

Title:
  package linux-image-3.13.0-36-generic (not installed) failed to
  install/upgrade: subprocess new pre-installation script returned error
  exit status 1

Status in “linux” package in Ubuntu:
  Invalid

Bug description:
  - Problem  occurred during the process of installing new update.
  Further problems are not known yet.

  ProblemType: Package
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-36-generic (not installed)
  ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
  Uname: Linux 3.13.0-35-generic i686
  ApportVersion: 2.14.1-0ubuntu3.4
  Architecture: i386
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  frank      1841 F.... pulseaudio
  Date: Sun Sep 14 12:17:31 2014
  DuplicateSignature: package:linux-image-3.13.0-36-generic:(not installed):subprocess new pre-installation script returned error exit status 1
  ErrorMessage: subprocess new pre-installation script returned error exit status 1
  HibernationDevice: RESUME=UUID=de2e7c42-1ce6-4441-beb8-852eecbfbed4
  InstallationDate: Installed on 2014-09-01 (12 days ago)
  InstallationMedia: Xubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140205)
  Lsusb:
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
   Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
   Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
  PccardctlIdent:
   Socket 0:
     no product info available
   Socket 1:
     no product info available
  PccardctlStatus:
   Socket 0:
     no card
   Socket 1:
     no card
  ProcFB: 0 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=90e0ae96-5fe8-46a1-8b30-a60328e30f04 ro quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
  RfKill:
   0: phy0: Wireless LAN
   	Soft blocked: no
   	Hard blocked: no
  SourcePackage: linux
  Title: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
  UpgradeStatus: Upgraded to trusty on 2014-09-02 (11 days ago)
  dmi.bios.date: 11/30/04
  dmi.bios.vendor: Insyde Software Corporation
  dmi.bios.version: Version 2.08
  dmi.board.name: Intel 852/855GM
  dmi.board.vendor: KAPOK
  dmi.board.version: None
  dmi.chassis.asset.tag: 12345678
  dmi.chassis.type: 8
  dmi.chassis.vendor: KAPOK
  dmi.chassis.version: 5a
  dmi.modalias: dmi:bvnInsydeSoftwareCorporation:bvrVersion2.08:bd11/30/04:svn:pnM37EW:pvrNone:rvnKAPOK:rnIntel852/855GM:rvrNone:cvnKAPOK:ct8:cvr5a:
  dmi.product.name: M37EW
  dmi.product.version: None

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