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Message #79892
[Bug 1369247] Re: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
Thank you for taking the time to report this bug and helping to make
Ubuntu better. Reviewing your dmesg attachment in this bug report it
seems that there is a problem with your hardware. I recommend
performing a back up and then investigating the situation. Measures you
might take include checking cable connections and using software tools
to investigate the health of your hardware. In the event that is is not
in fact an error with your hardware please set the bug's status back to
New. Thanks and good luck!
[This is an automated message. I apologize if it reached you
inappropriately; please just reply to this message indicating so.]
** Tags added: hardware-error
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Invalid
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https://bugs.launchpad.net/bugs/1369247
Title:
package linux-image-3.13.0-36-generic (not installed) failed to
install/upgrade: subprocess new pre-installation script returned error
exit status 1
Status in “linux” package in Ubuntu:
Invalid
Bug description:
- Problem occurred during the process of installing new update.
Further problems are not known yet.
ProblemType: Package
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-36-generic (not installed)
ProcVersionSignature: Ubuntu 3.13.0-35.62-generic 3.13.11.6
Uname: Linux 3.13.0-35-generic i686
ApportVersion: 2.14.1-0ubuntu3.4
Architecture: i386
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: frank 1841 F.... pulseaudio
Date: Sun Sep 14 12:17:31 2014
DuplicateSignature: package:linux-image-3.13.0-36-generic:(not installed):subprocess new pre-installation script returned error exit status 1
ErrorMessage: subprocess new pre-installation script returned error exit status 1
HibernationDevice: RESUME=UUID=de2e7c42-1ce6-4441-beb8-852eecbfbed4
InstallationDate: Installed on 2014-09-01 (12 days ago)
InstallationMedia: Xubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140205)
Lsusb:
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
PccardctlIdent:
Socket 0:
no product info available
Socket 1:
no product info available
PccardctlStatus:
Socket 0:
no card
Socket 1:
no card
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-35-generic root=UUID=90e0ae96-5fe8-46a1-8b30-a60328e30f04 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions: grub-pc 2.02~beta2-9ubuntu1
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
SourcePackage: linux
Title: package linux-image-3.13.0-36-generic (not installed) failed to install/upgrade: subprocess new pre-installation script returned error exit status 1
UpgradeStatus: Upgraded to trusty on 2014-09-02 (11 days ago)
dmi.bios.date: 11/30/04
dmi.bios.vendor: Insyde Software Corporation
dmi.bios.version: Version 2.08
dmi.board.name: Intel 852/855GM
dmi.board.vendor: KAPOK
dmi.board.version: None
dmi.chassis.asset.tag: 12345678
dmi.chassis.type: 8
dmi.chassis.vendor: KAPOK
dmi.chassis.version: 5a
dmi.modalias: dmi:bvnInsydeSoftwareCorporation:bvrVersion2.08:bd11/30/04:svn:pnM37EW:pvrNone:rvnKAPOK:rnIntel852/855GM:rvrNone:cvnKAPOK:ct8:cvr5a:
dmi.product.name: M37EW
dmi.product.version: None
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References