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[Bug 1406014] Re: Bluetooth: can't load firmware, may not work correctly

 

uellue, thank you for reporting this and helping make Ubuntu better. As per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x230 an update to your computer's buggy and outdated BIOS is available (2.62). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-2.62

** Description changed:

  Bluetooth does not work. The tray icon appears, but none of the functionality is available. Probable cause:
- The firmware for Bus 001 Device 003: ID 0a5c:21e6 Broadcom Corp. BCM20702 Bluetooth 4.0 [ThinkPad] does not load. The message in dmesg is "Bluetooth: can't load firmware, may not work correctly". The workaround described in https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1242079 doesn't work for me. The problem appeared after upgrading from the previous LTS version (12.04?).
- 
- Expected behavior: Bluetooth works the same or better than before.
+ The firmware for Bus 001 Device 003: ID 0a5c:21e6 Broadcom Corp. BCM20702 Bluetooth 4.0 [ThinkPad] does not load. The message in dmesg is "Bluetooth: can't load firmware, may not work correctly". The problem appeared after upgrading from the previous LTS version (12.04?).
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-44-generic 3.13.0-44.73
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
-  USER        PID ACCESS COMMAND
-  /dev/snd/controlC0:  weber      2408 F.... pulseaudio
-                       weber      2744 F.... pulseaudio
+  USER        PID ACCESS COMMAND
+  /dev/snd/controlC0:  weber      2408 F.... pulseaudio
+                       weber      2744 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Sat Dec 27 22:58:37 2014
  HibernationDevice: RESUME=UUID=4dd72213-9a42-4532-aa22-2ccc72d46062
  InstallationDate: Installed on 2012-07-21 (889 days ago)
  InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
  MachineType: LENOVO 2320CTO
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=a58cd4c1-52b5-4b88-b5a8-3bf530c20c4a ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.13.0-44-generic N/A
-  linux-backports-modules-3.13.0-44-generic  N/A
-  linux-firmware                             1.127.11
+  linux-restricted-modules-3.13.0-44-generic N/A
+  linux-backports-modules-3.13.0-44-generic  N/A
+  linux-firmware                             1.127.11
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-12-26 (1 days ago)
  dmi.bios.date: 05/24/2012
  dmi.bios.vendor: LENOVO
  dmi.bios.version: G2ET31WW (1.11 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 2320CTO
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrG2ET31WW(1.11):bd05/24/2012:svnLENOVO:pn2320CTO:pvrThinkPadX230:rvnLENOVO:rn2320CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 2320CTO
  dmi.product.version: ThinkPad X230
  dmi.sys.vendor: LENOVO

** Changed in: linux (Ubuntu)
   Importance: Undecided => Low

** Changed in: linux (Ubuntu)
       Status: Confirmed => Incomplete

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1406014

Title:
  Bluetooth: can't load firmware, may not work correctly

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Bluetooth does not work. The tray icon appears, but none of the functionality is available. Probable cause:
  The firmware for Bus 001 Device 003: ID 0a5c:21e6 Broadcom Corp. BCM20702 Bluetooth 4.0 [ThinkPad] does not load. The message in dmesg is "Bluetooth: can't load firmware, may not work correctly". The problem appeared after upgrading from the previous LTS version (12.04?).

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: linux-image-3.13.0-44-generic 3.13.0-44.73
  ProcVersionSignature: Ubuntu 3.13.0-44.73-generic 3.13.11-ckt12
  Uname: Linux 3.13.0-44-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.6
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  weber      2408 F.... pulseaudio
                        weber      2744 F.... pulseaudio
  CurrentDesktop: KDE
  Date: Sat Dec 27 22:58:37 2014
  HibernationDevice: RESUME=UUID=4dd72213-9a42-4532-aa22-2ccc72d46062
  InstallationDate: Installed on 2012-07-21 (889 days ago)
  InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
  MachineType: LENOVO 2320CTO
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-44-generic root=UUID=a58cd4c1-52b5-4b88-b5a8-3bf530c20c4a ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-3.13.0-44-generic N/A
   linux-backports-modules-3.13.0-44-generic  N/A
   linux-firmware                             1.127.11
  SourcePackage: linux
  UpgradeStatus: Upgraded to trusty on 2014-12-26 (1 days ago)
  dmi.bios.date: 05/24/2012
  dmi.bios.vendor: LENOVO
  dmi.bios.version: G2ET31WW (1.11 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 2320CTO
  dmi.board.vendor: LENOVO
  dmi.board.version: Not Available
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrG2ET31WW(1.11):bd05/24/2012:svnLENOVO:pn2320CTO:pvrThinkPadX230:rvnLENOVO:rn2320CTO:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 2320CTO
  dmi.product.version: ThinkPad X230
  dmi.sys.vendor: LENOVO

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