kernel-packages team mailing list archive
-
kernel-packages team
-
Mailing list archive
-
Message #97251
[Bug 1404766] Re: ProblemType: KernelOops BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]
SHI XUDONG, thank you for reporting this and helping make Ubuntu better. As per http://www.dell.com/support/home/us/en/19/product-support/product/optiplex-990/drivers an update to your computer's buggy and outdated BIOS is available (A18). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.
Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.
Once the BIOS is updated, and the information above is provided, then
please mark this report Status Confirmed.
Thank you for your understanding.
** Attachment removed: "AlsaInfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285511/+files/AlsaInfo.txt
** Attachment removed: "BootDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285512/+files/BootDmesg.txt
** Attachment removed: "CRDA.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285513/+files/CRDA.txt
** Attachment removed: "CurrentDmesg.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285514/+files/CurrentDmesg.txt
** Attachment removed: "Lspci.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285515/+files/Lspci.txt
** Attachment removed: "Lsusb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285517/+files/Lsusb.txt
** Attachment removed: "ProcCpuinfo.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285518/+files/ProcCpuinfo.txt
** Attachment removed: "ProcEnviron.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285519/+files/ProcEnviron.txt
** Attachment removed: "ProcInterrupts.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285520/+files/ProcInterrupts.txt
** Attachment removed: "ProcModules.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285521/+files/ProcModules.txt
** Attachment removed: "PulseList.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285522/+files/PulseList.txt
** Attachment removed: "UdevDb.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285523/+files/UdevDb.txt
** Attachment removed: "UdevLog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285524/+files/UdevLog.txt
** Attachment removed: "WifiSyslog.txt"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+attachment/4285525/+files/WifiSyslog.txt
** Description changed:
ProblemType: KernelOops
Annotation: Your system might become unstable now and might need to be restarted.
Date: Mon Dec 15 08:36:56 2014
Failure: oops
OopsText:
- [214499.078279] BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]
- [214499.078283] Modules linked in: pci_stub vboxpci(OF) vboxnetadp(OF) vboxnetflt(OF) vboxdrv(OF) rfcomm bnep bluetooth snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_page_alloc parport_pc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer ppdev snd dcdbas intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp lp parport kvm_intel kvm crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd nouveau psmouse serio_raw mxm_wmi wmi lpc_ich ttm drm_kms_helper soundcore drm mei_me mei i2c_algo_bit video mac_hid hid_generic usbhid hid ahci libahci e1000e ptp pps_core
- [214499.078337] CPU: 3 PID: 193 Comm: kworker/3:1 Tainted: GF W O 3.13.0-24-generic #46-Ubuntu
- [214499.078340] Hardware name: Dell Inc. OptiPlex 990/06D7TR, BIOS A11 12/30/2011
- [214499.078345] Workqueue: events __net_random_once_deferred
- [214499.078348] task: ffff880221e15fc0 ti: ffff88021dbc0000 task.ti: ffff88021dbc0000
- [214499.078350] RIP: 0010:[<ffffffff810dbc3e>] [<ffffffff810dbc3e>] smp_call_function_many+0x26e/0x2d0
- [214499.078356] RSP: 0018:ffff88021dbc1c98 EFLAGS: 00000202
- [214499.078358] RAX: 0000000000000000 RBX: ffffffff81d12600 RCX: ffff88022dc182f0
- [214499.078360] RDX: 0000000000000000 RSI: 0000000000000100 RDI: 0000000000000000
- [214499.078362] RBP: ffff88021dbc1ce8 R08: ffff88022dc74f48 R09: 0000000000000004
- [214499.078364] R10: ffff88022dc74f48 R11: 0000000000000005 R12: 0000010000000003
- [214499.078366] R13: 000000000000dde0 R14: 000000fc00000000 R15: 0000000000000296
- [214499.078369] FS: 0000000000000000(0000) GS:ffff88022dc60000(0000) knlGS:0000000000000000
- [214499.078371] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
- [214499.078374] CR2: 00000b0aa39ab000 CR3: 0000000001c0e000 CR4: 00000000000407e0
- [214499.078375] Stack:
- [214499.078377] ffff88022dc74f68 0000000000014f00 0000000000000000 ffffffff8101a170
- [214499.078382] 0000010000000001 ffffffff816dbb77 ffffffff8101a170 0000000000000000
- [214499.078386] ffffffff816dbb78 0000000000000000 ffff88021dbc1d10 ffffffff810dbdfd
- [214499.078390] Call Trace:
-
+ [214499.078279] BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]
+ [214499.078283] Modules linked in: pci_stub vboxpci(OF) vboxnetadp(OF) vboxnetflt(OF) vboxdrv(OF) rfcomm bnep bluetooth snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_page_alloc parport_pc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer ppdev snd dcdbas intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp lp parport kvm_intel kvm crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd nouveau psmouse serio_raw mxm_wmi wmi lpc_ich ttm drm_kms_helper soundcore drm mei_me mei i2c_algo_bit video mac_hid hid_generic usbhid hid ahci libahci e1000e ptp pps_core
+ [214499.078337] CPU: 3 PID: 193 Comm: kworker/3:1 Tainted: GF W O 3.13.0-24-generic #46-Ubuntu
+ [214499.078340] Hardware name: Dell Inc. OptiPlex 990/06D7TR, BIOS A11 12/30/2011
+ [214499.078345] Workqueue: events __net_random_once_deferred
+ [214499.078348] task: ffff880221e15fc0 ti: ffff88021dbc0000 task.ti: ffff88021dbc0000
+ [214499.078350] RIP: 0010:[<ffffffff810dbc3e>] [<ffffffff810dbc3e>] smp_call_function_many+0x26e/0x2d0
+ [214499.078356] RSP: 0018:ffff88021dbc1c98 EFLAGS: 00000202
+ [214499.078358] RAX: 0000000000000000 RBX: ffffffff81d12600 RCX: ffff88022dc182f0
+ [214499.078360] RDX: 0000000000000000 RSI: 0000000000000100 RDI: 0000000000000000
+ [214499.078362] RBP: ffff88021dbc1ce8 R08: ffff88022dc74f48 R09: 0000000000000004
+ [214499.078364] R10: ffff88022dc74f48 R11: 0000000000000005 R12: 0000010000000003
+ [214499.078366] R13: 000000000000dde0 R14: 000000fc00000000 R15: 0000000000000296
+ [214499.078369] FS: 0000000000000000(0000) GS:ffff88022dc60000(0000) knlGS:0000000000000000
+ [214499.078371] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
+ [214499.078374] CR2: 00000b0aa39ab000 CR3: 0000000001c0e000 CR4: 00000000000407e0
+ [214499.078375] Stack:
+ [214499.078377] ffff88022dc74f68 0000000000014f00 0000000000000000 ffffffff8101a170
+ [214499.078382] 0000010000000001 ffffffff816dbb77 ffffffff8101a170 0000000000000000
+ [214499.078386] ffffffff816dbb78 0000000000000000 ffff88021dbc1d10 ffffffff810dbdfd
+ [214499.078390] Call Trace:
+
Package: linux-image-3.13.0-24-generic 3.13.0-24.46
SourcePackage: linux
Tags: kernel-oops
Uname: Linux 3.13.0-24-generic x86_64
- ---
+ ---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: shixudongleo 1974 F.... pulseaudio
- /dev/snd/controlC0: shixudongleo 1974 F.... pulseaudio
+ USER PID ACCESS COMMAND
+ /dev/snd/controlC1: shixudongleo 1974 F.... pulseaudio
+ /dev/snd/controlC0: shixudongleo 1974 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=89aa0147-0134-49e4-9eff-8fc7aeb26e46
InstallationDate: Installed on 2014-11-21 (30 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IwConfig:
- eth0 no wireless extensions.
-
- lo no wireless extensions.
+ eth0 no wireless extensions.
+
+ lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 990
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=8c549dcf-7cbd-4d86-bf29-3e5a8e3dce0c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
- linux-restricted-modules-3.13.0-24-generic N/A
- linux-backports-modules-3.13.0-24-generic N/A
- linux-firmware 1.127
+ linux-restricted-modules-3.13.0-24-generic N/A
+ linux-backports-modules-3.13.0-24-generic N/A
+ linux-firmware 1.127
RfKill:
-
+
Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 06D7TR
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd12/30/2011:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 990
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
- ---
- ApportVersion: 2.14.1-0ubuntu3
- Architecture: amd64
- AudioDevicesInUse:
- USER PID ACCESS COMMAND
- /dev/snd/controlC1: shixudongleo 1974 F.... pulseaudio
- /dev/snd/controlC0: shixudongleo 1974 F.... pulseaudio
- CurrentDesktop: Unity
- DistroRelease: Ubuntu 14.04
- HibernationDevice: RESUME=UUID=89aa0147-0134-49e4-9eff-8fc7aeb26e46
- InstallationDate: Installed on 2014-11-21 (30 days ago)
- InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
- IwConfig:
- eth0 no wireless extensions.
-
- lo no wireless extensions.
- MachineType: Dell Inc. OptiPlex 990
- Package: linux (not installed)
- ProcFB: 0 nouveaufb
- ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=8c549dcf-7cbd-4d86-bf29-3e5a8e3dce0c ro quiet splash vt.handoff=7
- ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
- RelatedPackageVersions:
- linux-restricted-modules-3.13.0-24-generic N/A
- linux-backports-modules-3.13.0-24-generic N/A
- linux-firmware 1.127
- RfKill:
-
- Tags: trusty
- Uname: Linux 3.13.0-24-generic x86_64
- UpgradeStatus: No upgrade log present (probably fresh install)
- UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
- _MarkForUpload: True
- dmi.bios.date: 12/30/2011
- dmi.bios.vendor: Dell Inc.
- dmi.bios.version: A11
- dmi.board.name: 06D7TR
- dmi.board.vendor: Dell Inc.
- dmi.board.version: A02
- dmi.chassis.type: 6
- dmi.chassis.vendor: Dell Inc.
- dmi.modalias: dmi:bvnDellInc.:bvrA11:bd12/30/2011:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
- dmi.product.name: OptiPlex 990
- dmi.product.version: 01
- dmi.sys.vendor: Dell Inc.
** Tags added: bios-outdated-a18
** Changed in: linux (Ubuntu)
Importance: Undecided => Low
** Changed in: linux (Ubuntu)
Status: Confirmed => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1404766
Title:
ProblemType: KernelOops BUG: soft lockup - CPU#3 stuck for 22s!
[kworker/3:1:193]
Status in linux package in Ubuntu:
Incomplete
Bug description:
ProblemType: KernelOops
Annotation: Your system might become unstable now and might need to be restarted.
Date: Mon Dec 15 08:36:56 2014
Failure: oops
OopsText:
[214499.078279] BUG: soft lockup - CPU#3 stuck for 22s! [kworker/3:1:193]
[214499.078283] Modules linked in: pci_stub vboxpci(OF) vboxnetadp(OF) vboxnetflt(OF) vboxdrv(OF) rfcomm bnep bluetooth snd_hda_codec_hdmi snd_hda_codec_realtek snd_hda_intel snd_hda_codec snd_hwdep snd_pcm snd_page_alloc parport_pc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq snd_seq_device snd_timer ppdev snd dcdbas intel_rapl x86_pkg_temp_thermal intel_powerclamp coretemp lp parport kvm_intel kvm crct10dif_pclmul crc32_pclmul ghash_clmulni_intel aesni_intel aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd nouveau psmouse serio_raw mxm_wmi wmi lpc_ich ttm drm_kms_helper soundcore drm mei_me mei i2c_algo_bit video mac_hid hid_generic usbhid hid ahci libahci e1000e ptp pps_core
[214499.078337] CPU: 3 PID: 193 Comm: kworker/3:1 Tainted: GF W O 3.13.0-24-generic #46-Ubuntu
[214499.078340] Hardware name: Dell Inc. OptiPlex 990/06D7TR, BIOS A11 12/30/2011
[214499.078345] Workqueue: events __net_random_once_deferred
[214499.078348] task: ffff880221e15fc0 ti: ffff88021dbc0000 task.ti: ffff88021dbc0000
[214499.078350] RIP: 0010:[<ffffffff810dbc3e>] [<ffffffff810dbc3e>] smp_call_function_many+0x26e/0x2d0
[214499.078356] RSP: 0018:ffff88021dbc1c98 EFLAGS: 00000202
[214499.078358] RAX: 0000000000000000 RBX: ffffffff81d12600 RCX: ffff88022dc182f0
[214499.078360] RDX: 0000000000000000 RSI: 0000000000000100 RDI: 0000000000000000
[214499.078362] RBP: ffff88021dbc1ce8 R08: ffff88022dc74f48 R09: 0000000000000004
[214499.078364] R10: ffff88022dc74f48 R11: 0000000000000005 R12: 0000010000000003
[214499.078366] R13: 000000000000dde0 R14: 000000fc00000000 R15: 0000000000000296
[214499.078369] FS: 0000000000000000(0000) GS:ffff88022dc60000(0000) knlGS:0000000000000000
[214499.078371] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[214499.078374] CR2: 00000b0aa39ab000 CR3: 0000000001c0e000 CR4: 00000000000407e0
[214499.078375] Stack:
[214499.078377] ffff88022dc74f68 0000000000014f00 0000000000000000 ffffffff8101a170
[214499.078382] 0000010000000001 ffffffff816dbb77 ffffffff8101a170 0000000000000000
[214499.078386] ffffffff816dbb78 0000000000000000 ffff88021dbc1d10 ffffffff810dbdfd
[214499.078390] Call Trace:
Package: linux-image-3.13.0-24-generic 3.13.0-24.46
SourcePackage: linux
Tags: kernel-oops
Uname: Linux 3.13.0-24-generic x86_64
---
ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: shixudongleo 1974 F.... pulseaudio
/dev/snd/controlC0: shixudongleo 1974 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
HibernationDevice: RESUME=UUID=89aa0147-0134-49e4-9eff-8fc7aeb26e46
InstallationDate: Installed on 2014-11-21 (30 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
IwConfig:
eth0 no wireless extensions.
lo no wireless extensions.
MachineType: Dell Inc. OptiPlex 990
Package: linux (not installed)
ProcFB: 0 nouveaufb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic root=UUID=8c549dcf-7cbd-4d86-bf29-3e5a8e3dce0c ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
RelatedPackageVersions:
linux-restricted-modules-3.13.0-24-generic N/A
linux-backports-modules-3.13.0-24-generic N/A
linux-firmware 1.127
RfKill:
Tags: trusty
Uname: Linux 3.13.0-24-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 06D7TR
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd12/30/2011:svnDellInc.:pnOptiPlex990:pvr01:rvnDellInc.:rn06D7TR:rvrA02:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 990
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1404766/+subscriptions
References
