launchpad-dev team mailing list archive

[Jonathan Lange <jml@xxxxxxxxxxxxx>]

On Sat, Aug 21, 2010 at 8:20 PM, Robert Collins
<robertc@xxxxxxxxxxxxxxxxx> wrote:
...
> Do you mean % from % or % from number : if the latter then there is a
> dimensional inconsistency isn't there?

The former. NPS = % promoters - % detractors, and is meant as a rough
guide to growth.

As an example, Rackspace has a score of ~40, which is considered very high.

jml