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Re: ask users not to file bugs for timeouts?

 

On Wed, Feb 16, 2011 at 11:23 AM, Martin Pool <mbp@xxxxxxxxxxxxx> wrote:
> I see a fair number of bugs like
> <https://bugs.launchpad.net/bugs/719176> where users are telling us
> they got a timeout on a particular page.  I have filed some myself.
>
> It seems like these are a waste of user and developer time if they're
> just saying that a particular page oopsed.  We should already know
> that.

We do but we have more OOPS than engineers to fix, so a bit of squeaky
wheel helping choose which to do next is fine IMO.

Personally, I'd rather the bug be filed than us be declining the
interaction with the user.

-Rob



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