launchpad-dev team mailing list archive

[Jamu Kakar <jkakar@xxxxxxxx>]

Hi,

On Fri, May 27, 2011 at 3:34 PM, C de-Avillez <hggdh2@xxxxxxxxxx> wrote:
> And this is what we are trying to address: how to find a workaround
> in (potentially) tens of comments. Note, we have had [1] for quite a
> while -- and we still cannot get it to be really used.
>
> So we get back to Rob's end point -- that we are already lost if we
> are going to expect 200M users to know what to do. I agree. But the
> only way to have this happen is if it is easier for the "we the
> people" part of the 200M -- the *vast* majority of them -- to reach
> someone that knows a bit more, and so on. Having a 'workaround'
> field is a _step_ to that.
>
> If we are going to expand Ubuntu usage even more explosively, we
> need to think on how to help the non-technical folks out there. LP
> is a technical resource as far as the generic Ubuntu user is
> concerned.

I think there's a fundamental flaw here.  200M users are not going to
use Launchpad.  In fact, they should never have to even know about
Launchpad.  Launchpad is for technical users (or those who are on the
path to becoming so).  We should make it easy for people to use and do
what they want, but we need to be careful to understand who our
audience is.

Thanks,
J.