launchpad-dev team mailing list archive

[Jeroen Vermeulen <jtv@xxxxxxxxxxxxx>]

Hi all,

I just talked to another user who was stuck with a problem in Launchpad 
and had given up on a feature.  As so often, all it takes is someone to 
talk to!

Two things I'd like to do about that:

 1. A small documentation tweak.
 2. A reminder.


The tweak
---------

Would anyone mind if I stuck some kind of “join us on IRC, we're here to 
help!” somewhere near the top of the help.launchpad.net page?

We currently have this near the bottom, somewhere under Other Stuff:

 * Contact us: #launchpad and #launchpad-dev on Freenode, <...>

Why do I even ask?  Because it will mean spending more time on IRC 
explaining things that users could, in theory, be finding out for 
themselves.  In the long run though it may also mean more users helping 
each other out on the channel, more feedback, and more fun.


The reminder
------------

Notice how we tell people to find us on IRC without even mentioning IRC? 
 That's pretty cryptic.  They'll think #launchpad is a Twitter tag or 
something.  It's easy to forget that the stuff we do all day isn't 
obvious to everyone!

There's a bit about mailing lists as well, slightly clearer, but I for 
one would have missed that.  I find the eye starts skipping text when it 
finds things that don't make sense.

And that, by the way, is why I did not start this message with "tl;dr:".


Jeroen