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Re: Re: That need to close bugs?



Hi!

I think the new feature of LP 1.1.9 to automatically close bugs after 61 days, will be good to close most of non-important bugs.

How about to introduce it also to Answers ? To get them expired...

I like also the solved answers will not appear in LP account, just in search.. like the bugs.

Thanks!

Citando Christian Robottom Reis <kiko@xxxxxxxxxxxx>:

On Tue, Sep 18, 2007 at 07:13:44PM +0200, Markus Hitter wrote:
Each bug filed contains a snippet of information, at least "something
doesn't work here". Each bug closed because of incompleteness says "I
ignore your work" to the filing person. Unless you redefine "closed"
from "problem solved" to "no interest in working on the problem", of
course.

As for the solution - missing resources are a pretty bad excuse to
throw away user's contributions. There is no way but to sort the mess
and perhaps to refine the search tools.

In practice, while true, I don't think this is a useful interpretation.
I've spent a long time working on and looking at massive bug trackers
such as Mozilla and GNOME, and here's my position on this topic:

    - Software will always contain bugs; bugs reported are more an
      indication of which bugs are affecting our most dedicated users.

    - The most important bugs should get fixed.

    - If a bug is important, for a population as big as Ubuntu users, it
      will affect more than one bug reporter.

    - Unclear or otherwise poor bug reports that stay open forever
      clutter listings, distract triagers and developers, confuse
      reporters and give the sense of a poorly managed bug tracker.

If you add in limited resources to the above there's a strong argument
to focus on bugs which have been clearly described and close the
Incomplete bugs automatically.
--
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3376 0125

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Sem mais de momento,
Marco Rodrigues
--
Portal Tondela Online
www.Tondela.org




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